About EmmaO

EmmaO · ‎02-24-2020

@eischill If think it's best to sign up for one of the sessions I mentioned above so a Coach can review your filters and determine if there is an issue.

EmmaO · ‎02-24-2020

@eischill I wonder if there are widget filter or display settings causing this to occur. Also, it can take up to 24 hours for labels retro-actively applied in the calendar to appear in the dashboard. I recommend signing up for a marketing analytics or Q&A session on this list so a Coach could look into this further.

EmmaO · ‎02-05-2020

@dhaas @EricaL We store outbound actions such as responses in the platform for 25 months or to the date of authentication of that account. Inbound data such as messages and label volume are only stored for 90 days. So widgets reflecting inbound data would have the same 90 day limitation. If you additional assistance feel free to sign up for a Care Analytics Overview coaching session.

EmmaO · ‎01-13-2020

@DH Inbound care data is only retained in the system for three months, which is why you aren't seeing any data prior to October. However, outbound actions such as responses are retained for 25 months. So you might want to look at that information for a year over year comparison. You can use data exports to retain inbound data moving forward.

EmmaO · ‎11-18-2019

@carlburgmann I would email our support team about your issue and include the screenshots. You can also learn more about contacting support and tracking issues via the case portal here.

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