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EmmaO
Thursday
  • 50 Posts
  • 11 Kudos Given
  • 1 Solution
  • 29 Kudos Received
Member profile

I'm a Senior Product Coach for the Marketing and Intelligence platforms. I have a background as a social media analyst and strategist. I've worked at various digital agencies over the course of my career and have a deep understanding of social media analytics within Khoros and native platforms.

Re: Reporting Dashboards Missing Content

EmmaO
Khoros Staff
‎02-24-2020 11:28 AM
‎02-24-2020 11:28 AM
@eischill If think it's best to sign up for one of the sessions I mentioned above so a Coach can review your filters and determine if there is an issue.  ... View more

Re: Reporting Dashboards Missing Content

EmmaO
Khoros Staff
‎02-24-2020 11:17 AM
‎02-24-2020 11:17 AM
@eischill I wonder if there are widget filter or display settings causing this to occur. Also, it can take up to 24 hours for labels retro-actively applied in the calendar to appear in the dashboard. I recommend signing up for a marketing analytics or Q&A session on this list so a Coach could look into this further.  ... View more

Re: Care Dashboards Showing 0 Volume Before Sept 2019

EmmaO
Khoros Staff
‎02-05-2020 02:01 PM
‎02-05-2020 02:01 PM
@dhaas @EricaL We store outbound actions such as responses in the platform for 25 months or to the date of authentication of that account. Inbound data such as messages and label volume are only stored for 90 days. So widgets reflecting inbound data would have the same 90 day limitation. If you additional assistance feel free to sign up for a Care Analytics Overview coaching session.  ... View more

Re: Care Dashboards Showing 0 Volume Before Sept 2019

EmmaO
Khoros Staff
‎01-13-2020 10:23 AM
‎01-13-2020 10:23 AM
@DH Inbound care data is only retained in the system for three months, which is why you aren't seeing any data prior to October. However, outbound actions such as responses are retained for 25 months. So you might want to look at that information for a year over year comparison. You can use data exports to retain inbound data moving forward. ... View more

Re: iframe not displaying in exported PDF

EmmaO
Khoros Staff
‎11-18-2019 01:35 PM
‎11-18-2019 01:35 PM
@carlburgmann I would email our support team about your issue and include the screenshots. You can also learn more about contacting support and tracking issues via the case portal here.  ... View more
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