About Aurora Moderation
It is important for your community to be a positive space where members feel welcome, safe, and engaged. To foster this environment, moderators constantly monitor community activity by reviewing content for appropriateness, based on the guidelines you’ve put in place for your community. Using the Moderation tab in the Content Managementdashboard, moderators can quickly review and process large volumes of member-generated content. Depending on how you’ve set up your moderation process, content can be reviewed either before or after it is published to the community. From the Moderation tab, you can moderate forum discussion posts and their replies, ideas and their comments, as well as comments on blogs, knowledge bases, and events. Also, you can view the posts or private messages that are rejected as spam, abuse, or for other reasons and take further action on these posts or private messages. Moderation process You can set the moderation mode at the board level. Required: Moderators must moderate content to make it available in the community. (This was previously known as pre-moderation in Communities Classic.) Selective: The content is published, but moderators can moderate it after publication. (This was previously known as post-moderation in Communities Classic.) Auto-approved: Content does not require moderation and is approved automatically. Learn more about configuring moderation modes for various content types. When members post content on the community, the content is immediately routed to the Moderation, based on the moderation settings for that board. Note: When a board is set to Required moderation and members post content on this board, a confirmation message is displayed on the post indicating that post will be published as soon as it is approved from moderators: View Moderation tab Members with elevated permissions (Admins and Moderators) can access the Moderation tab in the Manage Content dashboard. Note that you must enable content moderation at the community level to view the Moderation tab. Members will see the Spam, Abuse, and Moderation tabs. The Moderation tab is where you can review content. By default, the Moderation tab is displayed with the list of unmoderated posts, where the Moderation status is set to unmoderated. The Moderation tab lists: Title: title of the post, reply, or comment Author: authors of the posts and replies Date: the date on which the post or reply is sent for moderation. Status: the publication status (Published or Unpublished) of the posts and replies. Number of views, likes, and comments for each post, reply, or comment. Note: You can sort this list based on the Date. From the Moderation tab, moderators evaluate the posts and replies. They can then approve or reject them, and also message authors about their content. When approved, posts are published in the community or remain in the community based on the moderation settings at board level. They are then removed from the Moderation tab. When rejected, the posts are removed from the community. The posts that are rejected as spam can also be viewed in the Spam tab. Learn more about approving or rejecting posts sent for moderation. To view the rejected posts or private messages, go to Filters and set Moderation Status as Rejected. From the Moderation tab, you can: Open any post to view the content Search and filter posts Approve or reject posts Message members on moderation actions about their posts Review the posts or private messages that have been rejected as Spam, Abuse, or other reasons Refer to the Khoros Communities Moderation Essentials course for training on this feature.Aurora: Enable content moderation and set content moderation defaults
Community moderators review and process large volumes of member-generated content. Moderation is an important part of keeping a community a safe and engaging space for your members to participate. When Content moderation is enabled (from the Settings > Features > Moderation area), members with appropriate permissions can review content from the Content Managementdashboard. Depending on how you configure the moderation settings, content can also be auto-approved and skip the moderation process. The moderation process depends on the defaults you set for various boards. Admins can set these moderation defaults for forum discussions and replies, blog comments, ideas and their comments, and knowledge base comments at the community, category, and board levels. Auto-approved:The content is auto-approved and made public without going through moderation review unless flagged. Recommended for trusted areas that are self-regulated by a small group of members. Selective: The content is made public to the community without going through moderation. However, moderators can selectively review this content later, and based on the review, the content stays or is removed from the community. Required:The content must go through moderation for review, and based on the moderator's evaluation, the content is either published or removed from the community. By default, Selective moderationis set for all boards. Understanding the different moderation options Before configuring the content moderation defaults, you must understand the benefits and risks of each option: Auto-approved: Set Auto-approved for places that are designed for open discussions without any need for regulating the content posted by members. Use this option in places that are self-regulated by a small group of members who are accountable for their actions. However, we still recommend you implement the moderation process within the community to avoid spreading inappropriate information. Selective: Similar to Auto-approved, the Selective moderation process also encourages open communication among members in that they can publish content immediately without prior review. Moderators can still review the published content to ensure the posted content is appropriate and adheres to the community’s principles. Use this option in places where members expect fast-paced and live interaction without having to wait long for the moderation process to complete. However, when moderation is delayed, there is the potential risk of inappropriate content (abuse or spam) being posted that impacts readers and disrupts the community. Compared to the Required moderation process, this process is less effective in avoiding spam and abusive content. Required: Required moderation is the best way to combat spam and abusive content because the content is sent to the moderation before it’s made public in the community. This also protects your community’s reputation and creates a safe space for your members by ensuring the appropriate content is posted in the community. However, this process relies on additional resources to review the content, which may delay making the content public. This can disappoint members who want their content to be made public quickly. Enable and set content moderation defaults at community level Sign in to the community as an Admin. Open the Account menu and go to Settings > Features. Click Moderation. The General settings page displays spam and content moderation settings. Here, you can set default moderation statuses for forum topics and replies, blog comments, event comments, idea and comments, and knowledge base comments. To enable content moderation, toggle on theContent moderation option. Note that you cannot moderate the content across the community if this option is not enabled. Under Content moderation defaults, set default moderation statuses for forum topics and replies, blog comments, event comments, ideas and comments, and knowledge base comments at community level. Let’s look at an example in which you want to moderate all forum topics and their replies in the community before they are published to the community. To enable this moderation workflow, set the Default Forum topic and reply status as Required moderation. Based on these settings, all forum topics and replies are sent to the Moderationfor review and are published after the moderator’s evaluation. Similarly, you can set default statuses for other content types. Set content moderation defaults at category, group, or board levels The Content moderation defaults set at the community level are inherited to the category, group, and board levels. You can override these options at various levels as needed. Based on the inheritance, the settings applied at different levels are inherited to child places from their parent levels. For example, the content moderation defaults set at category or group levels are inherited to their child places. Learn more about setting inheritance. Let’s look at an example in which you want to set content moderation defaults at category level. To set content moderation defaults at category level: Open the Account menu and go to Settings > Community Structure. On theCommunity Structure page,click the category where you want to set the content moderation defaults. In the category settings, go to the Moderation section and set Content Moderation defaults as required. When you’ve adjusted a setting for a child place, a PARENT OVERRIDE indicator is displayed next to that setting for the child place to indicate that it overrides the settings of its parent. Similarly, you can set content moderation defaults at the group and board levels. Based on these board-level settings, when members post content on the community, the content is immediately routed to the Moderation for review. When a board is set to Required moderation and members post content on this board, a confirmation message is displayed on the post indicating that post will be published as soon as it is approved from moderators: From the Moderation tab, moderators can review content for appropriateness. They can then approve or reject it, and also message authors of the posts. Learn more about moderating content. Note: it is not possible to set different moderation levels for comments(or replies) and main posts Grant permissions to moderate content Moderation permissions should be granted only to roles assigned to trusted individuals. To manage this permission: Navigate toAdmin > Settings > Users > Roles and Permissions. In the row of the role for which you want to manage this permission, click theOptionsmenu and thenEdit. In thePermissionsarea, belowModeration, locateModerate Content. SelectGrantorDenyas required.Aurora: About the Content Editor
The Content Editor is the main tool you use to write your posts, articles, and replies/comments in the community. The Aurora editor is similar to editors you’ve used in other applications and should feel familiar. The Aurora Content Editor boasts several features, including: Consistent and optimized toolbars Robust, rich text editor, with emoji support Support for image and video uploads In-line image editing Visual display options for code samples Keyboard shortcuts Consistent and optimized toolbars The Content Editor toolbars have been optimized for specific use cases and displays. Aurora includes these toolbar variants: Desktop Mobile Reply/Comment Desktop Reply/Comment Mobile Desktop (for all content types) The Desktop toolbar provides the most robust toolbar. Note: The Insert template function (not shown) is off by default. You can enable this feature via Community Settings. Top row buttons Format Bold Italic Underline Strikethrough Text color Bullet list Numbered list Text alignment Insert link Insert media (image or video) Insert emoji Insert table Expand menu Bottom row buttons Quote Insert/Edit code Insert Spoiler (show/hide text block) Increase indent Decrease indent Table of Contents Clear formatting View/Edit source code Help (keyboard shortcuts) Mobile On mobile devices, where screen real estate is at a premium, the toolbar includes only the most common actions: Buttons Format Bold Italic Underline Strikethrough Text color Bullet list Numbered list Text alignment Insert link Insert media (image or video) Quote Insert/Edit code Insert spoiler (show/hide text block) Increase indent Decrease indent Clear formatting Reply/Comment toolbars Fewer editing options are available when replying in a discussion or commenting on a post or article. Options include: Bold Italic Bullet list Numbered list Quote Insert link Insert media (image or video) Insert emoji Attach file Insert / Edit code Help Enhanced emoji support The Content Editor provides community admins with a lot more flexibility over which emojis to make available as well as the ability to create a custom set of emojis. For example, you might want to create emojis specific to your brand or products. Other enhanced emoji features include: Emoji name displayed on hover: Hover over an emoji in the content editor or in the published message to see the name of the emoji. Emoji alias support: Manually type in the alias for an emoji (for example, “:smiley:”) without using the auto-suggest menu the emoji renders. Learn more about enabling emojis. Visual display for code samples The Content Editor provides color coding for code samples in your posts to improve overall readability. To enter code samples: Click Insert Code. Search for the code language you want to use. Start typing (or copy/paste) your code sample. Click Insert. The Content Editor displays the color-coded version of your code sample: Inline link editing Content Editor supports quick inline link editing so when you click on a link or use the arrow keys to move the cursor over a link in your post, the inline link pop-up menu displays: From the inline link pop-up menu, you can click: Edit Link: Opens the link editing window where you can change the existing link. Unlink: Removes the link associated with this text. Auto Title: Displays the title of the linked webpage for the link text. (If the Auto Title is active, this button is grayed out.) Show URL: Displays the full URL of the linked text. Open Link: Opens the linked URL in a new browser tab. In-line image editing When writing or editing content with embedded images, you perform several quick editing actions. While editing your content, you can click an image to access the size controls. Click the small, medium, or large options to choose the image size that best fits your space. You can align the image to the left, center, or right or choose not to align them. By default, all the inserted images and videos are center-aligned irrespective of their size or device. The alignment icons indicate image alignment and text wrapping around the images. You can also add a caption for your image, which displays below the image. Also, you can link a URL to the image. Finally, you can click the person icon to add Alternative text that describes the image for the visually-impaired. Upload video on mobile The Content Editor supports mobile video uploads (up to 9.5 GB; default is 50 MB) from your iOS or Android device. Click the Insert Media icon on your mobile device and choose to take a video or upload an existing video from your Photo library. Note: This feature applies only to communities that have video upload enabled. Image and video upload are initiated via the same Media icon on mobile. If video upload had not been enabled for the community, only the image upload option would be available. Drag and drop images, videos, and attachments You can drag and drop images, videos, and file attachments directly to the content editing pane for all content types (forums, blogs, KBs, etc.) or as attachments to the article/post. Note: Constraints for image, video, and file attachments (for example, supported file types and maximum file size) are all based on the admin settings configured by your community administrator. Learn more about setting up and configuring settings and permissions for image uploads, video uploads, and file attachments. Drag and drop directly into the message editor To drag and drop images or videos into the editing pane of an article, post, or comment, find the image or video you want to add and drag it into the writing area: Your image uploads and renders in the editor: Note: When using the Safari browser, any files dragged and dropped into the message editor that are not supported/cannot be displayed inline by the message editor are automatically attached to the message instead. Drag and drop attachments Authors can also quickly add attachments to posts/comments by dragging and dropping them here: Or, they can click browse to launch the file chooser and select the file to attach. Attached files are uploaded and displayed next to the post: Shortcuts If you’re a keyboard shortcuts person, you can find all the keyboard accelerators under the Content Editor Help.Aurora: Content Management Dashboard
The content management dashboard is a one-point stop for: Managing drafts & published content: authors can manage blogs & KB drafts as well as published posts/articles. Content management: moderators can maintain a healthy community. Read on to learn more. Managing drafts & published content Content management Spam Abuse Moderation Tags Managing drafts & published content As an author, you may want to save your content to share it with other members for review or come back and edit contentlater to add more info or make any corrections. After you have saved any drafts, you can access them from the Drafts tab in the Content Management Dashboard. Depending on your permissions, you can view all your drafts and other members' drafts. You can also view the author and any co-authors as well as when the article was last updated. Learn more about draft blog contentand draft knowledge base content. Learn more about Content Management and Approval. Content management Spam Community spam management tools run in the background and each new post is logged and tested for spam. The tools automatically test posts against a complex set of rules. Our system learns about your site content as it monitors all your boards and forums, enabling it to improve its content filtering over time. All posts classified as spam are moved to the Content Management dashboard on the Spam tab. Admins and moderators can review and recover the spammed posts, if needed. Learn more about spam management. Abuse To combat abusive content, members with appropriate permissions can report any content or private messages they find inappropriate in the community. You can report any content or private messages that you find violent, harmful, misleading, or other specific reasons. When you report a content, the content is listed on the Abuse tab in the Content Management dashboard. Admins and moderators can manage this reported content with various options available out of the box. Learn more about abuse management Moderation Moderators constantly monitor community activity by reviewing content for appropriateness based on the guidelines you’ve put in place for your community. Using theModerationtab in the Content Management dashboard, moderators can quickly review and process large volumes of user-generated content. Depending on how you’ve set up your moderation process, content can be reviewed either before or after it is published to the community. From theModerationtab, you can moderate forum posts and replies, blog comments, and knowledge base comments. Also, you can view the posts or private messages that are rejected as spam, abuse, or for other reasons and take further action on these posts. Learn more about Moderation. Tags From time to time, you might want to review the tags used across the community to understand how the content is being categorized and organized. This can also be one of the factors to understand members' engagement and contribution to the community. Admins and members with the Manage Tags permission can access the Tags tab in the Manage Content dashboard, where they can review the complete list of tags. Learn more about reviewing tags added in the community.Aurora: Approve or reject posts sent for moderation
Periodically, you must review the posts captured in the moderation. You can evaluate these posts and approve or reject them from the Moderation tab in the Manage Content dashboard. Actions you can take include: Approve posts Reject posts Message members about their posts Approve posts From the Moderation tab, you can approve posts or replies that are appropriate and adhere to the community principles. After you approve posts and replies, the content is published or stays in the community based on the moderation settings. They are also removed from the Moderationtab. Reject posts From the Moderation tab, you can reject posts or replies that you find inappropriate and that do not adhere to the community principles. You can reject these posts or replies as spam, abuse, or for any other reasons. Posts that are rejected as spam are moved to the Spam tab. After you reject posts or replies, they are removed from the community and moderation. In the Moderation tab, you can search these rejected posts using the Rejected filter and take further action. To approve or reject posts on the Moderation tab: Sign in to your community as a Moderator. Open the Account menu and click Manage > Moderation. The Moderation tab is displayed with the list of posts, comments, and replies sent for moderation. Click the Title of any posts to view the content. You can approve or reject a post using these options: To approve a post, open theOptions menu next to the post and clickApprove. The Approve windowopens. Click Approve. A confirmation message is displayed indicating that the post has been approved. To reject a post, open theOptions menu next to the post and clickReject. The Reject Content window opens where you can reject the post as Spam,Abuse, or for Other reasons. Select any of these options and click Reject. Based on the selected option, a confirmation message is displayed indicating that the post has been rejected as spam, abuse, or for other reasons. Approve or Reject content from the post page When a board is set to Required or Selective moderation and members post content on this board, moderators can directly approve or reject the content from the post page as shown below: For forum replies, blog comments, knowledge base comments, event comments, and idea comments, a message is displayed for the respective comment or reply indicating that the comment or reply is awaiting for moderation. To moderate the comment or reply through the Moderation tab, click Manage Moderation link. To approve or reject the comment or reply from the respective post, open the Options menu and clickApprove or Reject as required: Note: While reviewing posts in the Moderation tab, you can Message Members who posted the respective content to get more information or notify your actions on the content.About Aurora Content Types
Khoros Communities excel at connecting people, building relationships with product experts, and driving brand engagement. Of course, at the heart of any community is the content, and Khoros Community provides several Content Types your members can participate in. But which content type should you use? Each content type is designed for different types of content and drives different types of community engagement: Forums: Connect product experts and brand enthusiasts through peer-to-peer discussions. Blogs: Attract customers by publishing content from top experts. Blogs are one of the best ways to build your audience and keep your community informed. Knowledge bases: Empower customers and employees to turn peer-generated conversations and knowledge from Aurora Communities into polished, searchable articles. Events: Events are a collection of community-hosted activities (seminars, meet-ups, conferences). You can notify community members of online or in-person events by publishing them in the Events calendar. Ideas: Crowd-source innovation by enabling customers to submit ideas, vote, and provide comments. Generate thousands of prioritized ideas that help you build better products and deepen customer loyalty. Groups: Groups deliver an enhanced experience for community members to engage around a common theme or purpose. Each group has its own configurable set of content types (the content types shown in this article) to organize content and communication. Forums Khoros Forums enable you to connect product experts and brand enthusiasts through peer-to-peer discussions. Both newbies and experienced members can read, post, and easily respond. You can create forums that are as broad or as focused as you need for your products or services. For example, you could have a forum dedicated to an entire product line of printers or forums focused on a specific printer. It’s up to you. Check out Atlas Community’s Discussion Forum Learn more about forums. Blogs Blogs drive traffic to your community. Unlike standalone blog products, Khoros Blogs is integrated with our community platform, ensuring a cohesive experience as users explore and learn. Blogs are a great way to publish content pertaining to your brand, be it product announcements, industry expertise, or news and events. Check out Atlas Community’s Developer Blog where experts share information and recommendations based on products and labels. Learn more about blogs. Knowledge Bases With Khoros knowledge bases (or KBs), members can create trusted content focused on specific topics or themes. For example, you might have KBs focused on product documentation, support FAQs, best practices, or use cases. You can enable specific members to write and maintain these articles as well as enable trusted community members to contribute to these articles. Check out Atlas Community’s Support Information Knowledge Base articles shared and curated by Khoros experts in an efficient and organized way. Learn more about knowledge bases. Events Events provide a platform to schedule, announce, inform, and discuss everything from the smallest group gathering to the largest user conference. These community-hosted activities harness the enthusiasm generated by interactions between your customers, company, and brand ambassadors and foster deeper connections with your customers.With Khoros Events you can: host live Stream Video outside your community (for example, from YouTube, Facebook, or Vimeo) by providing a URL of the live video. You can also provide the URL of a pre-recorded video. integrateZoom meetings and webinars within your community. Learn more about Events. Ideas From time to time, your customers might have ideas about how to make your products better. These ideas could be minor enhancements or a completely new feature. Khoros Ideas enables you to capture these customer ideas, let other members vote on these ideas, and share these ideas with your internal product teams. By enabling members to submit their own ideas, you are encouraging them to be thought partners with your company and stand out among their community peers. Submitted ideas are reviewed by your internal teams and assignedstatuses(for example, Under consideration, Accepted, or Declined) so everyone in the community can track the idea’s progress, vote on ideas they like, and even discuss the ideas by posting comments. Learn more about Ideas. Groups Within a community, smaller communities form organically or out of necessity. Groups help you to create, organise and scope these conversations to the right audience so that the conversation remains relevant and insightful, enabling customers to say what they want to say, how they want to say. With Khoros' Groups you can have Open, Closed and Hidden Groups. With Open Groups, you provide access to all community members to read and comment on the content in the Group although only owners of the Group can create content . Closed and Hidden Groups take privacy a step further. Non-members of Closed Group can see that a Group exits but only members can read, comment or reply. Hidden Groups are completely invisible to the community except for its members. Use Hidden Groups when you need confidentiality, security and privileged access to information is need, yet you need right members to easily access right content. Learn more about Groups Related topics: About Community site structure Set permissions at the board levelAurora: Comments and replies to posts
Replies and comments spark excitement and lead to more engagement on content because they can transform a static piece of content into an interactive conversation with peers and other experts.. Threaded comments and replies help visualise the hierarchy of different conversations that can splinter off from the main topic. Members can engage with published posts by giving Likes and commenting on them. Let's take an example of commenting on a knowledge base article. Comments on blogs, events and ideas, and replies on forums follow the same process. 8 STEPS 1. Scroll down on the article you want to comment on 2. Click Comment 3. Or scroll down and directly comment on the comment box available. 4. Type a comment 5. Click Reply 6. Your comment is posted. 7. You can also comment on another comment. 8. That's it. You're done. Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2051688/comment-on-articles-and-posts You can view all the comments based on its recency and likes received. You can also reply to comments in a threaded fashion and give Likes Managing Comments Community is a place where a lot of conversations pour in from different sources. It becomes necessary to keep the community clean, maintain relevance of topics being discussed, and have a healthy engagement. There are several options with which you can manage comments or replies to forum discussions, Blogs posts, and KB articles. The availability of these options are based on member permissions. Note: By default, members who comment or reply on a piece of content (Forum discussion, blog post, idea, or KB article) will automatically follow that piece of content. Members must have Manage comments on any post and Manage comments on own post permissions to edit and delete comments or replies to the post. As an Admin or moderator you can use these options to: Edit comments: Members who posted the reply or with elevated permissions (Admins and Moderators) can edit the reply or comment. Move comments: Members with elevated permissions can move a reply or comment to the new location or start a new discussion from the reply or comment. Copy Link: Any member can copy the link of the reply. When you open the link in new tab, the page focuses on the respective reply of the post: Click View Full Discussion to view all the replies to the post. Follow: Members can follow replies and comments to get notified of the updates. Learn more about following comment or reply. Delete: Members with elevated permissions (Admins and moderators) can delete a comment or reply to the post. When you delete a reply, all its threaded replies are deleted along with the main reply. Reject: Members with elevated permission can reject content. If you mark a post as spam and change your mind later, you can recover the message. Block or allow Replies and Comments: Authors of the post or members with elevated permissions (Admins and moderators) can block and unblock new replies or comments to the post. As a member, apart form copying link and following content you can also Report an inappropriate content. Notification Options for Message and Reply Actions To comply with DSA requirements, we've added a feature that notifies members when their replies or comments are edited, moved, or deleted by members with appropriate permissions. Additionally, all members who have replied to the post will receive these notifications. Below is an example of the confirmation message you receive when you try to delete a comment on an article.Aurora: Use keyboard shortcuts and Markdown to work faster
While creating or editing community content, you can make use of keyboard shortcuts and keyboard navigation to work faster and more efficiently. The Content Editor also supports Markdown. Markdown is a plain text formatting syntax commonly used by writers and programmers to write quickly without having to take time using the RTE toolbar options. For example, to bold a word, like “Dishes," you can type **Dishes** instead of having to highlight the text and click the Bold icon in the editing toolbar. In other example, to insert an emoji, you can type colon (:) along with the emoji name and select the required emoji from the search results: While creating or editing any content, you can refer to the Editor Help for assistance using these tools. View the Editor Help by clicking the Options icon > Help in the toolbar. Note: The Editor Help recognizes if you are using a Mac or Windows machine and displays the appropriate keyboard shortcuts and commands. The Editor Help provides the information about these aspects: Shortcuts: Use keyboard shortcuts to quickly apply standard text and paragraph formatting (for example, bold, italics, paragraph headers) to your content. Keyboard Navigation: Describes how you can navigate community pages using the keyboard instead of a mouse to meet accessibility requirements. Markdown syntax: Lists the markdown syntaxes you can use while writing the content instead of formatting the text using toolbar options.For example, to apply Heading 1 while starting a paragraph to a word - “Content Editor” you can type # Content Editor instead of having to highlight the text and click the Heading 1 option in the editing toolbar. Similarly, you can use other markdown syntaxes to format the content. Let’s look at an example where you want to refer to the Editor Help while creating a discussion. To view the Editor Help, Check out the below walkthrough: 11 STEPS 1. Go to the board where you want to create a discussion and click Start a Discussion. 2. The editor window opens. 3. Enter the Title of the discussion. 4. Enter the content for your discussion. 5. To view the Editor Help, click the Options icon > Help. 6. By default, the Editor Help window is displayed with the Shortcuts tab. 7. To view accessibility information, click Keyboard Navigation. 8. To view the list of Markdown syntaxes, click Markdown Syntax. 9. Close this window. 10. Click Publish. 11. The discussion is successfully published. Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2173528/View-the-Editor-Help
