Khoros Communities 26.1 Release Notes [Prod Release Date Updated]
The Khoros Communities 26.1 release delivers critical security patches including RCE vulnerability remediation, extensive accessibility improvements for mobile screen readers, and stability fixes across moderation workflows, content management, and API functionality. Classic Fixed badges being awarded before posts were approved on pre-moderated boards. Fixed anchor links within posts failing to scroll to their target sections. Fixed quoting posts with code samples throwing errors for users with Simple HTML permissions. Fixed top contributors widget displaying users in incorrect order. Fixed Table of Contents button not appearing in blog article editor when enabled. Fixed search autocomplete retaining incorrect selection when cursor moved away quickly. Fixed Accept Solution option missing from Group posts. Fixed solutions leaderboard showing fewer users than configured when role filters were applied. Fixed external video embeds from Brightcove and other providers failing to render. Fixed Vimeo embeds with longer video IDs disappearing after publishing. Fixed "Show older messages" in Private Messages causing page refresh on repeated clicks. Fixed ban edit popup displaying empty for deleted users. Fixed product and tag autocomplete failing with special characters like "/" and "_". Fixed GroupHub subscription status displaying incorrectly after page reload. Fixed admin metrics date range filter returning results outside specified dates. Fixed orphaned HTML appearing in posts when mentioned users were deleted. Added support for .f3z file attachments. Fixed Hi-Labels validation incorrectly triggering when editing attachments or comments. Fixed role filter in Community Analytics throwing errors. Fixed TKB and Blog workflow notification emails not being sent when spam filtering was triggered. Fixed archive search filter counts showing zero despite archived content existing. Fixed user search filter state lost after browser back navigation. Fixed Safari on macOS intermittent failures with sort filters and post actions. Fixed email validation not being enforced during registration, allowing accounts without email addresses. Fixed notifications not being delivered for posts on pre-moderated forums after approval. Fixed Private Messages failing to load for users with certain message history patterns. Changed PDF attachments to use native browser viewer instead of third-party preview. Implemented clipboard content sanitization in rich text editor to prevent XSS attacks. Added accessibility improvements including: visible focus indicators on message links; tooltip text visibility at 200% zoom; proper ARIA attributes for image and video upload modals; keyboard controls for Brightcove video timeline; and corrected form field descriptions for screen readers. Aurora Fixed required custom fields not displaying in Add User form, preventing member creation. Fixed group names exceeding 40 characters failing silently instead of showing error messages. Fixed event calendar invite links navigating to incorrect page format. Fixed lock icon not displaying on ideas with commenting disabled. Fixed content formatting errors for users with Simple HTML permissions when applying alignment to lists. Fixed user timezone reverting to default after SSO login. Fixed unsupported tag warning not appearing when moving posts with newly added tags. Fixed moderators not receiving email notifications for content on moderated boards. Fixed moderator Reject menu immediately closing on Windows with display scaling above 100%. Fixed custom endpoints returning 404 errors after deployments. Fixed "Show more" button in Ideas widget failing to load additional results. Fixed Q&A structured data not rendering for search engine crawlers, affecting SEO. Fixed anchor links failing to scroll when target section was below the link. Fixed lock indicator not displaying on threads with zero comments. Fixed Knowledge Base and Ideas pages not respecting 100% page width setting. Fixed images uploaded to landing page widgets displaying as broken. Fixed Private Messages inbox failing to load for certain users. Fixed SSO logout not ending session at Identity Provider, causing automatic re-login. Fixed "Show More" button replacing visible replies instead of adding more at certain depth levels. Fixed all file attachments returning 404 errors in certain timezone configurations. Fixed user search returning empty results for certain username formats. Fixed custom pages returning 404 errors after component deployments. Fixed SDK Preview mode causing infinite page refresh loop. Fixed GraphQL Admin operations failing in custom endpoints for authenticated users. Fixed plugin build failures due to ESLint resolver incompatibility. Updated event calendar invites to use community mailer address instead of organizer email to protect privacy. Updated Next.js to address critical remote code execution vulnerabilities. Implemented validation for image URL uploads to prevent server-side request forgery attacks. Added react-markdown as allowed dependency for custom component development. Added comprehensive accessibility improvements including: swipe accessibility for tag menus, username filters, and author comboboxes on mobile; proper expanded/collapsed state announcements for all menus and navigation elements; descriptive button labels for message actions, replies, and status controls; proper tab selection announcements; content reflow after device orientation change; and hamburger menu labels reflecting current state. **UPDATE: We identified an issue affecting search functionality in this release. A fix has been applied to all stage environments. The production upgrade has been moved from February 13 to February 19, 2026 to allow us more time to thoroughly validate the fix and ensure the stability of the search functionality before promoting to production. Pre-Prod Rollout: January 28-29. Testing window open from Jan 29 through Feb 19. Production Rollout: February 13-14 February 19-20 **UPDATED DATE** The rollout will follow the standard maintenance windowsKhoros Communities 25.12 Release Notes
The Khoros Communities 25.12 release delivers extensive accessibility improvements across both Classic and Aurora platforms, critical security fixes, significant search and analytics enhancements, and numerous stability improvements for content management, rich text editing, and API functionality. Classic Applied input sanitization for survey form submissions to ensure data integrity and security. Fixed slide-out navigation menu accessibility violations including improper button element nesting and focus management issues affecting screen readers. Fixed spoiler tags scrolling to page top instead of expanding content on first visit due to script loading latency. Fixed Q&A structured data linking accepted answer URLs to author profiles instead of actual solution posts, improving SEO accuracy. Fixed LiQL query operator "!=" to correctly apply multiple exclusion conditions, allowing users to exclude multiple nodes in a single query. Fixed code snippet syntax highlighting disappearing when editing posts containing li-code elements. Fixed post counter incorrectly decreasing when deleting product idea status updates. Enhanced V2 API error messages to specify which field and content caused validation failures, providing actionable feedback to API consumers. Fixed post approval failures in moderation manager showing false success messages when approving spam in archived threads. Fixed kudos leaderboard displaying empty slots when deleted users were included in rankings. Fixed API errors when querying subscriptions for label objects. Enabled text key scoping for TKB template selection page to support template-specific customization. Fixed API errors when retrieving posts containing malformed CSS classes in HTML content. Optimized settings editor to reduce search reindex latency from 20-90 seconds to under 3 seconds when updating large custom settings. Added comprehensive accessibility improvements including: proper combobox roles for all search and autocomplete fields; ARIA expanded/collapsed states for image upload controls; corrected button roles for file upload and avatar controls; keyboard focus management in settings tabs; screen reader announcements for file upload status messages; and notification settings sections defined as proper headings for navigation. Aurora Fixed critical authorization vulnerability in GraphQL endpoints to properly enforce permission checks for privileged operations. Implemented multi-select functionality for idea status filter in ideas widget, providing filtering parity with Classic Community. Implemented SEO improvements for tag pages including lowercase URLs, updated robots meta tags, and dynamic meta descriptions. Enabled notifications and email alerts for followed tags, resolving "No activity yet" displays despite active content. Fixed image lightbox not opening when clicking images in post replies. Fixed spotlight search bar disappearing for anonymous users when typing specific search terms. Fixed date calculations showing incorrect year values in user profiles due to improper rounding of negative numbers. Updated tooltip text from deprecated "Kudos received" to "Likes received" throughout Aurora. Fixed cookie banner reappearing on page refresh despite user accepting or declining consent. Fixed pixelated thumbnail image display across community pages on high-DPI displays. Fixed date preference not applying to profile page elements when set to absolute format. Fixed internal links not opening in new window when using Cmd-click on Mac or Ctrl-click on Windows. Fixed ZIP file attachment failures on Windows systems due to MIME type mismatch. Fixed GraphQL ancestorId constraint returning zero results for boards queries. Fixed timestamp mouseover displaying incorrect timezone after user login/logout cycles. Fixed idea status updates displaying status ID instead of custom status name in user profiles. Enabled bold formatting for hyperlinked text in rich text editor regardless of formatting order. Fixed roles filter in analytics to display all community roles instead of only 25. Fixed LithiumVisitor cookie being reset on every asset request, causing inflated visitor counts in analytics. Fixed graphqlAdmin permission elevation for addUsersToRole mutation in endpoints. Removed "Category:" prefix from browser tab titles on category homepages used as localized entry points. Fixed search filters being cleared when performing consecutive searches. Fixed quote button being hidden by browser context menu on touch devices by repositioning below selected text. Fixed card view image quality on high-DPR displays by increasing thumbnail dimensions. Removed inappropriate content filters from OAuth SSO token validation and abuse content moderation workflows. Fixed place filter in ideas analytics report to correctly scope data to selected category. Fixed missing user names in reply notification emails. Fixed featured badge display to show highest earned badge level instead of first earned. Fixed featured content widget briefly displaying restricted content to anonymous users during page load. Fixed image upload order and caption issues when uploading multiple images simultaneously. Fixed publication scheduler being obscured by footer UI elements. Fixed oversized image warning notification persisting across page navigation. Fixed "Show More" button resetting page scroll position to top on large threads. Fixed duplicate author attribution display in TKB contributor lists. Fixed locked indicator not displaying on threads with zero comments. Fixed date display formatting issue causing text wrapping in published article tables. Fixed analytics report table displaying incorrect numbers for values above 10 million. Fixed inconsistent auto-hyperlink conversion when pasting URLs and quickly pressing Enter. Fixed text pasting issue when replacing highlighted text from Notepad or VSCode. Whitelisted @fluentui/react package for custom component development. Added permission check to prevent image paste operations when user lacks image posting permissions. Fixed missing UI error message when group names exceed 40 character limit. Fixed images uploaded in HTML widgets displaying as broken due to malformed URLs. Fixed closed private messages in inbox failing to load when messages referenced deleted users. Fixed Annual Total Visits mismatch and incorrect contract period display in Community Analytics billing dashboard. Fixed missing GroupHub "Invite Sent" events in Firehose when invitations were sent via email. Fixed blank member registration graph in analytics caused by Elasticsearch circuit breaker exceptions. Fixed day-of-week misalignment in analytics "Match day of the week" year-over-year comparisons. Added comprehensive accessibility improvements including: text color control swipe accessibility on mobile; alt text for like icons and profile images; descriptive labels for form fields in private messaging; proper combobox announcements for all autocomplete fields; ARIA states for menu selections, sort controls, and expandable elements; improved button labels for skin tone picker, logo links, and context-specific actions; corrected button roles for rich text editor toolbar controls; and screen reader support for tooltips on mobile devices. Pre-Prod Rollout: December 15-16. Testing window open from December 16 through January 4. Production Rollout: January 6-7 The rollout will follow the standard maintenance windowsAurora: About the Content Editor
The Content Editor is the main tool you use to write your posts, articles, and replies/comments in the community. The Aurora editor is similar to editors you’ve used in other applications and should feel familiar. The Aurora Content Editor boasts several features, including: Consistent and optimized toolbars Robust, rich text editor, with emoji support Support for image and video uploads In-line image editing Visual display options for code samples Keyboard shortcuts Consistent and optimized toolbars The Content Editor toolbars have been optimized for specific use cases and displays. Aurora includes these toolbar variants: Desktop Mobile Reply/Comment Desktop Reply/Comment Mobile Desktop (for all content types) The Desktop toolbar provides the most robust toolbar. Note: The Insert template function (not shown) is off by default. You can enable this feature via Community Settings. Top row buttons Format Bold Italic Underline Strikethrough Text color Bullet list Numbered list Text alignment Insert link Insert media (image or video) Insert emoji Insert table Expand menu Bottom row buttons Quote Insert/Edit code Insert Spoiler (show/hide text block) Increase indent Decrease indent Table of Contents Clear formatting View/Edit source code Help (keyboard shortcuts) Mobile On mobile devices, where screen real estate is at a premium, the toolbar includes only the most common actions: Buttons Format Bold Italic Underline Strikethrough Text color Bullet list Numbered list Text alignment Insert link Insert media (image or video) Quote Insert/Edit code Insert spoiler (show/hide text block) Increase indent Decrease indent Clear formatting Reply/Comment toolbars Fewer editing options are available when replying in a discussion or commenting on a post or article. Options include: Bold Italic Bullet list Numbered list Quote Insert link Insert media (image or video) Insert emoji Attach file Insert / Edit code Help Enhanced emoji support The Content Editor provides community admins with a lot more flexibility over which emojis to make available as well as the ability to create a custom set of emojis. For example, you might want to create emojis specific to your brand or products. Other enhanced emoji features include: Emoji name displayed on hover: Hover over an emoji in the content editor or in the published message to see the name of the emoji. Emoji alias support: Manually type in the alias for an emoji (for example, “:smiley:”) without using the auto-suggest menu the emoji renders. Learn more about enabling emojis. Visual display for code samples The Content Editor provides color coding for code samples in your posts to improve overall readability. To enter code samples: Click Insert Code. Search for the code language you want to use. Start typing (or copy/paste) your code sample. Click Insert. The Content Editor displays the color-coded version of your code sample: Inline link editing Content Editor supports quick inline link editing so when you click on a link or use the arrow keys to move the cursor over a link in your post, the inline link pop-up menu displays: From the inline link pop-up menu, you can click: Edit Link: Opens the link editing window where you can change the existing link. Unlink: Removes the link associated with this text. Auto Title: Displays the title of the linked webpage for the link text. (If the Auto Title is active, this button is grayed out.) Show URL: Displays the full URL of the linked text. Open Link: Opens the linked URL in a new browser tab. In-line image editing When writing or editing content with embedded images, you perform several quick editing actions. While editing your content, you can click an image to access the size controls. Click the small, medium, or large options to choose the image size that best fits your space. You can align the image to the left, center, or right or choose not to align them. By default, all the inserted images and videos are center-aligned irrespective of their size or device. The alignment icons indicate image alignment and text wrapping around the images. You can also add a caption for your image, which displays below the image. Also, you can link a URL to the image. Finally, you can click the person icon to add Alternative text that describes the image for the visually-impaired. Upload video on mobile The Content Editor supports mobile video uploads (up to 9.5 GB; default is 50 MB) from your iOS or Android device. Click the Insert Media icon on your mobile device and choose to take a video or upload an existing video from your Photo library. Note: This feature applies only to communities that have video upload enabled. Image and video upload are initiated via the same Media icon on mobile. If video upload had not been enabled for the community, only the image upload option would be available. Drag and drop images, videos, and attachments You can drag and drop images, videos, and file attachments directly to the content editing pane for all content types (forums, blogs, KBs, etc.) or as attachments to the article/post. Note: Constraints for image, video, and file attachments (for example, supported file types and maximum file size) are all based on the admin settings configured by your community administrator. Learn more about setting up and configuring settings and permissions for image uploads, video uploads, and file attachments. Drag and drop directly into the message editor To drag and drop images or videos into the editing pane of an article, post, or comment, find the image or video you want to add and drag it into the writing area: Your image uploads and renders in the editor: Note: When using the Safari browser, any files dragged and dropped into the message editor that are not supported/cannot be displayed inline by the message editor are automatically attached to the message instead. Drag and drop attachments Authors can also quickly add attachments to posts/comments by dragging and dropping them here: Or, they can click browse to launch the file chooser and select the file to attach. Attached files are uploaded and displayed next to the post: Shortcuts If you’re a keyboard shortcuts person, you can find all the keyboard accelerators under the Content Editor Help.Khoros Communities 25.11 Release Notes
The Khoros Communities 25.11 release delivers critical security updates, comprehensive accessibility improvements, enhanced survey targeting capabilities, and numerous stability fixes across content management, authentication, and search functionality. Classic Applied critical security patches addressing vulnerabilities in jQuery and TinyMCE components. Enhanced username validation to prevent impersonation attempts using visually similar characters from different language scripts. Improved flood control performance, significantly reducing processing time for users with many product associations. Fixed Rich Text Editor alignment not applying correctly to text with inline formatting such as bold or italic. Fixed custom table background colors and styling being stripped when saving blog posts. Fixed Events module errors preventing users from creating, publishing, or viewing events after upgrade. Fixed deleted article history records causing entire version history to be wiped when removing individual draft versions. Added comprehensive accessibility improvements including: keyboard operability for Reply and Follow buttons; proper carousel navigation with skip options; corrected focus order in Tags modal; disabled auto-focus in private message compose modal; added missing alt attributes to images throughout the application; and programmatically associated error messages with form fields. Aurora Implemented advanced survey targeting with configurable prompts based on user authentication status, roles, location, and visit patterns. Fixed critical memory leak in integration points registry that was causing system crashes and performance degradation after 24-40 hours of operation. Fixed private messages failing to load for users with large recipient lists. Fixed users being unable to join hidden groups via email invitations. Enhanced search functionality to properly handle Traditional Chinese, Japanese, and Korean characters. Fixed language preference cookie expiring after 24 hours instead of persisting for the configured 30-day period. Fixed CSV export failures when survey responses were linked to deleted user accounts, now properly marking these as "Anonymous". Added dimension validation for image uploads to prevent pixel flood attacks that could cause memory exhaustion and system crashes. Fixed navigation error flash when users return from profile pages to discussion threads using the browser back button. Fixed blog article delete confirmation dialog intermittently not appearing for users. Fixed page index resetting to first page when unfollowing items on the Follows and Notifications page. Fixed navigation links being replaced instead of appended when adding more than 10 links in the community header. Fixed missing locale parameter causing incorrect privacy policy URLs during SSO registration. Fixed Aurora search bar displaying category IDs instead of user-friendly board names as placeholder text. Fixed custom fields and mandatory native fields not appearing on SSO registration forms for partially registered users. Fixed page crashes when users with Employee role attempted to use @mentions in comments. Fixed ZIP file attachments being stripped when submitting forum replies despite being configured as allowed. Fixed anonymous and deleted users appearing in Top Taggers leaderboard. Enhanced security for video embedding with improved validation and localized error messages. Enabled DNG (Digital Negative) file uploads for communities requiring professional photography file support. Updated robots.txt configuration to prevent Google from crawling legacy Classic URLs, eliminating 404 errors in Search Console. Enabled API access to archived messages using client credentials authentication with proper pagination support. Fixed BrandMessenger component causing page errors when encountering loading issues. Fixed custom React components failing to load on newly created development branches. Fixed custom component localization displaying text keys instead of translated values for Portuguese (Brazil) and other regional locales. Fixed message indexing errors that were preventing proper search functionality for archived content. Added content-type header to SAML logout calls to ensure proper session termination across integrated systems. Prevented OIDC SSO authentication tokens from being exposed in Personal Information exports. Pre-Prod Rollout: November 26-27. Testing window open from November 27 through December 8. Production Rollout: December 12-13 The rollout will follow the standard maintenance windows [Bug - Will be patching 26.01] GraphQLAdmin endpoints fail to authenticate correctly. Instead of applying admin permissions, the system is defaulting to 'logged out' permissions.Aurora: Filter the Analytics Dashboard
Aurora Analytics enables you to filter data for more granular insights. You can filter based on: Roles Ranks New Topics Username Thread ID To add filters to your dashboard: Open the Account menu and select Analytics. On the dashboard page, select + Filter. Select a filter. Enter relevant values to filter. Select Add. The dashboard displays data for the selected filter. Let's look at an example of filtering data for specific roles. Assume that you want to view metrics and activities by Administrators for the "Products" category in your community for the last 30 days. To filter for this data: Change the scope to Products. Set the date range to Last 30 days. Select +Filter. Select Roles. Select Administrator from the menu. Select Add. The Dashboard displays metrics and activities by Administrators for the "Products" category for the last 30 days. Thread ID You can use this filter to view the metrics related to a particular thread or topic in your community. The Thread ID is the ID found at the end of the community URL. For example, in the below URL, "236502" is the Thread ID for a topic in the community: https://community.khoros.com/kb/supportinformation/khoros-cookies-datasheet-community-care-marketing-khoros-bot/236502 You can add this filter under Dashboard and Reports by selecting the Filter option. You can add more than one Thread ID to the filter. After you select Add, the dashboard displays the metrics for the added Thread IDs or, in other words, the topics with those Thread IDs. Related topics: About Dashboard Settings Scope Analytics data to specific place in the community Set date ranges and data comparison time frame for Aurora Analytics Dashboard Set the Trending Discussions options for Aurora Dashboard View metrics by content type Aurora Analytics Metric DefinitionsKhoros Communities 25.10 - Release Notes
Due to unforseen circumstances, the rollout has been delayed. The updated dates are reflected below. The Khoros Communities 25.10 release includes accessibility improvements, localization enhancements, performance optimizations, and bug fixes across search, messaging, and community management features. Classic Fixed a memory leak affecting system stability by improving object deduplication in integration point processing. Enhanced image upload security validation to prevent potential issues with malformed or malicious image files. Fixed global and embedded search not returning results when using Traditional Chinese characters. Upgraded Image Service to Node.js 22 for improved security, stability, and long-term compatibility. Aurora Fixed recurring 503 Service Unavailable errors affecting community pages by implementing automated service stability improvements. Added full localization support for Turkish (tr-TR). Added full localization support for Indonesian (id-ID). Added full localization support for Vietnamese (vi-VN). Corrected French translations for "Board" and "Post" across UI and email templates. Fixed private messages in the inbox not loading for users with large recipient lists. Fixed an issue preventing users from joining hidden groups via email invitations. Fixed global and embedded search not returning results when using Traditional Chinese characters. Fixed an error preventing administrators from accessing Localized Categories Settings due to duplicate key entries. Upgraded to official undici library release for improved long-term maintainability and security updates. Upgraded Image Service to Node.js 22 for improved security, stability, and long-term compatibility. Enhanced image upload security validation to prevent potential issues with malformed or malicious image files. Fixed intermittent HTTP/2 connection timeout issues by implementing client-side TTL management for pooled connections. Improved accessibility across the platform including: correcting heading structures in Tags modal, editor, and Notifications; properly grouping radio buttons with fieldset and legend elements; updating placeholder text contrast to meet WCAG standards; enhancing tooltips with hover persistence and ARIA labels; grouping related form controls; correcting labeling for filters in Manage Content; adding proper scope attributes to table headers in Manage Members; fixing invalid ARIA attributes in Inbox; and ensuring form error messages are properly announced by screen readers. Pre-Prod Rollout: October 25-26. Testing window open from Oct 27 through Nov 8. Production Rollout: November 10-11 The rollout will follow the standard maintenance windows.
Khoros Communities - Updated Release Process
Updates 13-Oct-2025: Added more details and clarified communication process To improve your experience and simplify our release process, we are updating how we handle Khoros Communities releases. This updated process will start to apply from Communities Release 25.10. What's Changing Communities will have two types of releases going ahead - Standard releases and Patch releases Standard releases happen on a regular cadence and include features and bug fixes. Opted-in customers are automatically upgraded with clear windows to change their decision throughout the process Patch releases address critical issues outside the regular release schedule and are automatically applied to all customers on the latest version Automated support tickets make it easy to manage your upgrade preferences, request immediate upgrades. Normal support tickets can be used to update your Upgrade Notification Contacts (and for all of the requests your account team is also available) Email notifications keep your Upgrade Notification Contacts informed at every stage: release notes publication, stage upgrade completion, and production upgrade completion Production releases are published as scheduled maintenances on our status page, providing real-time visibility and updates if anything changes Clear timelines provide transparency with defined windows to adjust your preferences Standard Releases We will have a standardized release process for both Aurora and Classic. In a standard release, opted-in customers will be auto-upgraded to the latest release. These releases will include features and bug fixes. Version numbers for the standard release will follow the existing version numbers. However, we will no longer be treating releases as major or minor - we will treat every release as a standard release. Throughout this process, you can manage your upgrade preferences using automated support tickets or by contacting your account team, who can assist with any of these requests. The process will begin when we publish the release notes. The release notes will announce the plan and scope of an upcoming release. After we post the release notes here on ATLAS Community, customers will be notified by email and will have six days to change their automatic upgrade preference (opt-in or opt-out). After this period, we will upgrade the stage environments. We will then open a testing window, where customers can test on their stage environments and report any issues through support tickets. Customers will have thirteen days to opt-out if needed, allowing you additional time to validate the release with your specific customizations and integrations, for example. At the end of the testing window, we will perform the upgrade in production for customers who have not opted out during this period. For both stage and production, we will use existing Maintenance windows, as we expect downtime. Production releases will also be published as scheduled maintenances on our status page, where you can find real-time updates if anything goes out of schedule or is delayed. If you are on an older version, you have the following options: Use the automated opt-in ticket to opt back into auto-upgrades (you will receive the next scheduled release) Use the automated upgrade request ticket to upgrade to the latest released version at any time Communication All email notifications for standard releases are sent to your Upgrade Notification Contacts for each instance. To add, remove, or change your Upgrade Notification Contacts, contact our support team or your account team. Release Notes Publication Email When we publish the release notes here on ATLAS Community, your Upgrade Notification Contacts will receive an email containing: Link to the release notes Your current upgrade decision (opt-in or opt-out) The upgrade timeline for this release All customers, regardless of their upgrade decision, can change their preferences at any time using the automated support tickets. Stage Upgrade Completion Email After your stage environment is successfully upgraded, your Upgrade Notification Contacts will receive an email confirming: Stage upgrade completion Your current upgrade decision (opt-in) The scheduled production upgrade date How and when you can opt-out if needed (anytime during the two-week testing window) Production Upgrade Completion Email After your production environment is successfully upgraded, your Upgrade Notification Contacts will receive a confirmation email. Example Timeline Here's a typical timeline for a standard release: Day 1: Release notes published here on ATLAS Community; Upgrade Notification Contacts receive email with release details, current upgrade decision, and timeline Days 1-6: Period to change automatic upgrade preference Day 7: Release preparation (not possible to change decision anymore) Day 8-9: Stage environments upgraded; Upgrade Notification Contacts receive email confirming stage completion, upgrade decision, and production upgrade date Days 10-22: Stage testing window (opt-out available anytime during this period) Day 23: Release preparation (not possible to change decision anymore) Day 24-25: Production upgrade for opted-in customers; Upgrade Notification Contacts receive confirmation email Patch Releases Patch releases address critical issues outside the regular release schedule. These include security vulnerabilities, bugs affecting multiple customers, or issues impacting release stability. Patches are automatically applied to all customers on the latest version and cannot be opted out of due to their critical nature. Our team will publish the release notes, notify customers, and apply patches in a three-day window. Upgrade Notification Contacts will receive email notification when patch release notes are published. Version numbering for patch releases will follow <standard release version number>.<number>, where number will be incremented for each patch and reset after a particular standard version. As an example, the first patch after 25.8 will be numbered 25.8.1, the second patch as 25.8.2 and so on. However, the first patch applied after 25.9 will be 25.9.1. We will use Change windows for non-downtime needs and maintenance windows timeslots for downtime needs. Patch releases will also be published as scheduled maintenances on our status page, where you can find real-time updates if anything changes. If a patch applies to customers on an older version, your account team will reach out to coordinate the upgrade. Tickets We provide two types of support tickets to help you manage your upgrades: Automated Support Tickets Opt-in ticket: For opted-out customers who want to opt back in for automatic upgrades Opt-out ticket: For customers who want to opt out of automatic upgrades Upgrade request ticket: To upgrade to the latest version immediately at any time For more information on managing your instance upgrade settings, see How to Manage Instance Upgrade Settings with the AI assistant. Regular Support Tickets Manage Upgrade Notification Contacts ticket: To add, remove, or change contacts who receive upgrade notifications [Khoros Classic can also use this guide] Use these to enquire about a release, report bugs, or any issues encountered during testing or in your environment: How to Make the Best Use of the Khoros AI Support Agent. You can go to our product-specific support portal here: Khoros Community Classic and Khoros Community Aurora. What to expect next Moving forward, based on feedback on the new release process, we will also be reviewing the cadence of releases, which is right now monthly. The intent is to provide high-quality releases, minimizing customer disruptions, and allowing customers time to provide feedback and adjust.Khoros Communities 25.9 - Release Notes
The Khoros Communities 25.9 release includes performance improvements, stability enhancements, and bug fixes across search, caching, authentication, and moderation features. Classic Fixed inbox search not returning results for partial word matches. Fixed an issue where the private notes page would error when performing an empty search. Fixed image URLs not being indexable by search engines due to incorrect robot headers. Fixed an issue where Salesforce user ranks were not updating after the initial sync. Fixed archive dashboard totals showing incorrect counts due to deleted boards being included. Fixed delete confirmation errors preventing content deletion. Fixed event pages showing errors after creating and publishing new events with optional livestream details. Aurora Fixed an issue where Salesforce user ranks were not updating after the initial sync. Fixed archive dashboard totals showing incorrect counts due to deleted boards being included. Fixed an error that occurred when viewing analytics for occasion reply messages. Fixed unread and view counts not updating without a page refresh. Fixed inbox search not returning results for partial word matches. Fixed an issue where the private notes page would error when performing an empty search. Fixed image URLs not being indexable by search engines due to incorrect robot headers. Fixed an authentication issue where cookies were not being properly echoed during login/logout flows. Fixed an issue where session cookies were being incorrectly cached for anonymous users. Improved page caching performance by moving from memory-based to filesystem-based storage. Fixed a page caching issue that was reusing parent frame IDs across different users. Fixed the 3-dot action menu not working properly in text key mode within Manage Content. Fixed the 3-dot action menu not appearing for reported private messages in Manage Abuse. Fixed message action menus not responding consistently across different content types. Fixed message preview pages reloading endlessly and preventing user actions. Fixed duplicate replies being created when responding to messages at deeper thread levels. Fixed pagination issues with archived messages where the cursor was not advancing properly. Fixed a null pointer exception occurring when deleting articles via API. Fixed an issue where followers were not consistently receiving edit notifications according to their preferences. Fixed subscribers receiving unnecessary emails for non-publish workflow actions. Fixed an infinite initialization loop occurring in SDK preview for custom components. Fixed an issue where component assets were not loading correctly when switching branches. Fixed database errors caused by custom field metadata keys exceeding the allowed size limit. Fixed an issue where pasted email addresses were being replaced with suggested users when pressing Enter in group/event invites. Fixed delete confirmation errors preventing content deletion. Fixed event pages showing errors after creating and publishing new events with optional livestream details. Staging and Pre-Prod rollout: September 15 Production rollout: September 29 The rollout will follow the standard maintenance windowsAurora: Managing group members
Community Administrators and Group Owners can manage memberships from a group’s Manage Members page. From this page, you can: View group members Assign or edit group member's role Invite new members to the group Remove members from a group Manage pending invitations Manage requests to join Note: Group Inviters and Curators cannot access the Manage Members page. Inviters and Curators invite members using the Invite Members option in the Options menu. View group members Group members (who are not a group owner) can see a list of group members on the main Group page in the Members widget. To view group members in Manage Members page: Sign in to the community and go to a group. Open the Options menu and select Manage Members. The Manage Members page opens with the Members tab by default. Group members are listed along with their membership role and the date that they joined the group. You can sort this list by newest or oldest members or search for a specific member by typing a name in the filter. Change a group member's role Administrators and Owners can change a group member’s role. From the Manage Members page, click the Options icon > Edit Role next to their name in the list, select the role(s) to grant for the member, and click Apply. Invite a member to a group From the Manage Members page, members with the Send group invitations permission can invite other community members to join the group. To invite a community member to join a group: Go to the Manage Members page for a group. Click Send Invitation. Search for the member by entering their username in the To field. Select the Role to grant the person and enter a welcome note (optional). Click Send Invite. Remove a member from a group From the Manage Members page, Administrators and Owners can remove a member from a group. To remove a member in the Community UI: Go to the Manage Members page for a group. Click the Options icon > Remove next to the member you want to remove from the group. Click Remove to confirm. Manage pending invitations To manage pending invitations: Go to the Manage Members page for a group. Click the Pending Invites tab. For each member in the list, you can Resend or Cancel the invitation request. Manage requests to join For Closed groups, community members can request to join the group. You can manage these requests from the Manage Members page for the group. To manage invitation requests: Go to the Manage Members page for a group. Click the Requests tab. Accept or Deny each request in the list.
