About Aurora community languages
Reaching all your customers and enabling them to connect with each other is important regardless of the languages they speak. That’s why we offer the ability to translate your Aurora communities and email notifications into many different languages. The following languages are currently supported: Chinese (Simplified) zh-CN Danish da-DK Dutch (Netherlands) nl-NL English (Great Britain) en-GB English (United States) en-US French fr-FR German de-DE Italian it-IT Japanese ja-JP Korean ko-KR Latvian lv-LV Polish pl-PL Portuguese (Brazil) pt-BR Portuguese (Portugal) pt-PT Romanian ro-RO Russian ru-RU Spanish (Spain) es-ES To make any of these languages available to your members, refer to Enable languages in your community. Note: More languages will be available in future releases. Community members can update their Community language in standard communities or their Email language in localized communities in their member profile preferences. To learn more about the Localized Communities feature in which you can create segments of the community aimed at users of a particular language, refer to About Localized Communities, Create and map a localized category, and Configure localized category settings.About KB Guides
KB Guides is designed to enhance the way you host and navigate knowledge base content within your online community. KB Guides offer a structured and user-friendly approach to presenting valuable information, making it easier for members to find what they need. With KB Guides, brands can efficiently organize and share resources such as training materials, onboarding documents, FAQs, and more. This ensures a seamless and informative experience for community members, helping them access relevant content effortlessly. Enablement KB Guides are enabled by default in Communities Aurora v24.07 and above for all communities using knowledge bases. Permissions Members with the Create, edit, publish, and manage articles permission on the knowledge base board can add a KB Guide to it. Guides widget To start with creating KB Guides, you must add the Guides widget to a Knowledge Base Dashboard template. Set Type in the Guides widget as per your requirement: To view the articles as Type Structured Guide Guides Manually-sorted list Manually-sorted Articles Guides widget configuration Related Topics Adding KB Guides Guides widget configuration General actions on KB Guides, Articles, and ChaptersKnowledge Base Article content widget configuration
The Knowledge Base Article template contains the Knowledge Base Article content widget that houses the body of an article. While you cannot delete this widget, you can modify some of its features to customize the community experience. Page item elements Date: Shows the date on which the article was published (September 3, 2024) or how long ago it was published (3 days ago) depending on your settings. Versions: A badge displays the version of the article. Helpfulness: Shows the “Was this article helpful?” section with sentiment emojis below the article. Guide navigation: In the left panel, shows the table of contents for the knowledge base guide where this article lives (see About KB Guides). Display contributors as None: No contributors are shown. Link: Select the View Contributors link to open contributors in another window. Detailed panel: The list of contributors shows below the article. Related topics: About Knowledge Bases About KB Guides Guides widget configurationAurora: Set community to offline mode
If you are performing maintenance on your community, you may want to prevent activity from taking place as you resolve issues. With offline mode, you can present a notice to visitors so they know maintenance is underway and that they cannot participate until the community comes back online. When the community is in offline mode, members cannot: sign in read content create new posts or reply to any content like posts, mark posts as solutions, tag posts, or edit posts reply to messages in their inbox or create new private messages follow or manage existing follows update their member settings Members can still receive email notifications if content is posted by admins during the time the community is offline. When the community is in offline mode, admins are still able to: sign in to the community post content modify site settings update the theme use back-end functionality such as APIs Enable offline mode Open the Account menu and go to Settings > System. Below General, toggle on Enable community offline mode. Confirm this action by selecting Take Community Offline. Customize your maintenance page You can customize the title and message on your maintenance page so that your visitors know what to expect when they reach your community while it is offline. To customize the message: On Settings > System > General, below Enable community offline mode, select Edit beside Title and Description. In the Edit Offline Text window, edit the Title and Description as desired. Select Save.Aurora: Guides widget configuration
The Guides widget appears on the Knowledge Base Dashboard page template in communities that use the KB Guides feature. The KB Guides feature also enables you to turn on or off guide navigation (table of contents) on the Knowledge Base Article template. To learn more about KB Guides, refer to About KB Guides. Type The KB Guides feature enables you to organize your content either by Guides or by Manually-sorted Articles. Guides: Create a hierarchical structure for listing and ordering articles into Guides and Chapters to enhance organization, improve navigation, and provide a more structured learning experience for users. Manually-sorted Articles: Manually sort knowledge base articles on the KB board in Manage Content > Guides by dragging and dropping them into the desired order. This enables members to view and navigate the content in the sequence you prefer. Layout If you choose Guides for the Type, you can select from the following Layout options: List Card If you choose Manually-sorted Articles for the Type, you can select from the following Layout options: Detailed list List Card Configuration options List style The available List style options for Detailed list and List include: Space: Uses whitespace to create space between items. Divide: Adds a horizontal line to divide items. Border: Creates a border that separates items into individual boxes. Card size and text alignment If you select Card as the Layout type, you can set the Card size (Small, Medium, or Large) and the Card text alignment. Widget title The Widget title sets the title that appears at the top of the widget. If the Visible only to screen readers toggle is enabled, the title remains hidden to most visitors; however, the title information is still relayed to visitors using screen readers. Number of items Use the slider to indicate how many articles or guides (up to 20) can be displayed on the widget. List item/card elements Elements are additional pieces of information that can be displayed along with each item in the widget. The list of available elements changes depending on which layout you've selected. Guides Layout options Description: Description of the KB Guide defined in Manage Content > Guides for the knowledge base Avatar: (Card only) Knowledge Base content type avatar or avatar defined in site structure Manually-sorted Articles Layout options Author: Username of the author of the article Body preview/teaser: (Detailed list and Card) Preview text for the article Image preview: (Detailed list only) A preview of any image(s) in the article Centered card content: (Card only) Article content is centered on the card Media preview: (Card only) Preview of any media included in the article Place: (Detailed list and Card) Board where the article lives Reply count: (Detailed list and Card) Total number of replies to the article Tags: (Detailed list and Card) Any tag(s) associated with the article Timestamp: Time and date the article was published Unread message indicator: (Detailed list only) Total number of unread posts or comments on the article (for example, "1 unread"). View count: (Detailed list and Card) Total number of views the article has received Like count: (Detailed list and Card) Total number of likes the article has received Author rank: (Detailed list and Card) Rank of the author of the article Detailed list and List layouts have an additional Lead with drop-down menu. It enables you to choose to display the item author's Avatar, discussion style Icon, or None along with the item in the widget. Max lines of description text The Max lines of description text slider gives you control over how many lines of text from the post are displayed along with the post in the widget. After the set number of lines, an ellipsis (...) is used. More options Additional options are available at the bottom of the Edit Widget panel: Hide if empty: Hides the widget if there are no articles or guides to be displayed. Include “More Guides” link: Adds a link to the bottom of the widget to enable visitors to display additional items once the Number of items has been reached. Configuring the Knowledge Base Article content widget In communities that use the KB Guides feature, the Knowledge Base Article widget on Knowledge Base Article templates can be configured to show the guide navigation. To configure the Knowledge Base Article widget for KB Guides: In Designer, go to the Knowledge Base Article template where you want to adjust the widget. Locate the Knowledge Base Article widget and select Settings (gear icon). In the Edit Widget panel, below Guides, turn on or off Show guide navigation. With Show guide navigation on, guides appear on the article page within the widget. With Show guide navigation off, the widget appears as though you do not have the KB Guides feature enabled and does not show a table of contents.Aurora: Manage member account details
As your community grows, members may need help editing their usernames, email addresses, passwords, or SSO IDs, and admins may need to quickly adjust members’ assigned roles as requirements change across the community. With the Manage Members feature, admins and your company’s support team can edit these details within the admin area of Aurora. Note: To use this feature, your role must have the Manage roles and bans in admin & member profiles permission granted. Note: At this time, you cannot see a member's IP address until after they are banned. Refer to Review members banned from the community to learn how to view banned members' IP addresses. To edit existing member account details: Open the Account menu. Go to Settings > Users > Manage Users. In the Manage Members area, enter the Username or User ID (ID number or member profile URL) of an existing member. When you start typing a username, you can select the appropriate one from the list. On the Manage Member window, update the following as needed: Username Email address Note: If the existing email address has not been verified by the member, you can select the Mark email as verified checkbox to complete verification. If you change the email address here, it is automatically verified in the community. New password Roles (SSO members only) SSO ID Note: Be sure to update this field only when necessary, such as when SSO ID conflicts arise. Otherwise, the member may inadvertently create new accounts upon sign-in. Select Save.Aurora: Create community experience surveys
Admins can enable community experience surveys surveys, which prompt members to provide feedback about their experience in the community. Survey responses and scores can be collected via an export (see View community experience survey results). Create a survey Creating a survey requires several configuration steps, including designing the branding, designing its behavior, selecting its questions, and finally, turning it on for visitors. To access survey configuration options: Open the Account menu. Select Settings. Select Content Features. In the left column, select Community Experience Survey. Set up your survey: Design survey branding Design survey behaviors Select your questions Turn on the survey for visitors Design survey branding In the Branding area, select Edit. In the window, update the following as needed: Community name: The community name used in survey questions Brand name: The brand name used in survey questions Survey logo: Use a PNG or SVG logo; horizontal preferred. Text color Header background color: Used in the background of the survey header Select Submit. Design survey behaviors In the Survey Behaviors section, select Edit. Select whether you want to Present To: Signed-in members Anonymous users Both members and anonymous users (Optional) Select the role(s) you want to survey. (Optional) Select the role(s) you don’t want to survey. (Optional) Select the place(s) where you want the survey to be triggered. In the Frequency area, enter the number of Maximum responses to collect per month. This field sets the maximum number of surveys to collect for a given calendar month. After collecting this number of responses, no users will be prompted to take the survey until the first day of the following month. Enter a number of visits in the Present survey after this many visits field. This field sets the number of visits (0-500) to wait before prompting a viewer to take the survey. For example, if set to 3, the viewer isn’t prompted to take the survey until their fourth visit. Default = 0, which is the first visit. Enter a number of minutes in the Present the survey after this many minutes field. This field sets the number of minutes (1-60) to wait before prompting a viewer to take the survey after the defined number of visits have occurred. Default = 2. In the Conditions area, enter a number of days in the If declined/abandoned, repeat after this many days field. This field sets the number of days (1-365) to wait before prompting a viewer to take the survey after they’ve declined to take the survey. Default = 30. Enter a number of days in the If completed, repeat after this many days field. This field sets the number of days (1-365) to wait before prompting a viewer to take the survey again after they have already completed it. Default = 90. Select Save. Select your questions In the Questions and Answers section, select Edit. Use the toggles to turn on or off the questions you want to include or exclude on your survey, respectively. Some questions have follow-up questions based on the selected responses. Note: Because this survey is intended to gather important metrics and feedback, including CSAT (Customer Satisfaction Score), updating question titles and the order of questions is not permitted. Use the checkboxes by responses under your selected questions to designate which responses will be available for those taking the survey. Select Save. Turn on the survey for visitors After you have designed your survey the way you want it, you can enable it for your visitors by turning on the Community Experience Survey toggle at the top of the Community Experience Survey section.Pull different Aurora community content into an RSS feed using URLs
You can pull different community content from different levels in the community in an RSS feed using URLs. To pull the most recent RSS results for the entire community, use: https://yourdomain.com/t5/s/[CommunityID]/rss/Community For example, for Atlas, you'd use: https://community.khoros.com/t5/s/lithosphere/rss/Community To pull content over the RSS for a category, use: https://yourdomain.com/t5/s/[CommunityID]/rss/Category?category.id=[CategoryID] For example, if Atlas had a category with the ID of "Social," you'd use: https://community.khoros.com/t5/s/lithosphere/rss/Category?category.id=Social Note: Category IDs are case sensitive. To pull content over the RSS for a KB, use: https://yourdomain.com/t5/s/[CommunityID]/rss/Community?interaction.style=tkb For example, for Atlas you'd use: https://community.khoros.com/t5/s/lithosphere/rss/Community?interaction.style=tkbAdd structured Guides
Use this method to create a structured Guide with Chapters and Articles inside the Chapters. Go to the Manage Content page. Select the knowledge base board where the widget was added. Select the Guides tab > Type > Guides. Select Add Guides. A window opens to add the guide. Enter a Title for the guide. Select Add. The guide is added. Open the Options menu (3 dots) near the title of the guide. Select Add Chapters. Enter a Title for the chapter. Select Add. Below is an example of two empty chapters in the guide. Select Add Articles (plus icon). Search for and add articles to the Chapters. You can refine your search by switching between Knowledge Base and Community. Here is an example of an article in a chapter: Add an article directly to a Guide Select Add Articles (plus icon). Search for and add articles to the guides. You can refine your search by switching between Knowledge Base and Community. In our example, we have added 2 chapters and an article to the guide we created: View the Guide Go to the knowledge base board in the community. You can see the manually-sorted articles on the knowledge base board. Select the title of the guide to open the guide on the page. You can see the guide with articles organized under chapters. Select the title of the chapters and articles displayed on the left panel to navigate through the guide. Related topics: About KB Guides Add Manually-sorted Guides Guides widget configuration General actions on KB Guides, Chapters, and Articles CRUD Action audit logsAdd KB Guides
KB Guides can only be added to a knowledge base board. Prerequisites Members with the Create, edit, publish, and manage articles permission on the knowledge base board can add a KB Guide to it. Add the Guides widget to the Knowledge Base Dashboard template associated with the knowledge base where you want to add the KB Guides. Add KB Guides There are 2 two methods in which you can organize articles: Add a structured Guide with Chapters and Articles inside the Chapters. Add a simple list of articles sorted in a specific order on a knowledge base board without the need for a Guide-like structure. Related topics: About KB Guides Add structured KB Guides Add Manually-sorted Guides Guides widget article General actions on KB Guides, Chapters, and Articles CRUD Action audit logs
