Aurora: Integrate Zoom with Community Events
Integrating Zoom with your Community Events enables you to offer real-time user engagement from within the community. With Events, you can host both Zoom Meetings and Zoom Webinars. Zoom Meetings:All participants can share their screen, turn on their video and audio, and see who else is in attendance. Zoom Webinars:Webinars enable view-only attendance. The host and any designated panelists can share their video, audio, and screen. Participants have the ability to interact via Q&A, Chat, and answer polling questions. The host can also unmute attendees. Attendees in webinars cannot rename themselves. Participants can join a meeting on your website without having the Zoom app. Authorize Zoom To host Zoom calls within the Events feature, we use the Zoom App SDK. To integrate Zoom with Community Events, you mustmanually specify your organization's Client ID and Client Secret values in theCommunity Adminpanel. These values are encrypted and stored in Khoros’ database. Prerequisites We recommend that you create an admin account in Zoom. During authorizing Zoom in the community, you must sign in with the same account to grant access to the Zoom event. Note that the Zoom app can be unpublished. Generate the Client ID and Client Secret from the Zoom SDK App.Learn more about how to generate Client ID and Client Secret from the Zoom SDK App. In the Zoom SDK App, you must specify your community's redirect URL inRedirect URL for OathandOath Allow listfields. Sample redirect URL format: https://<community hostname>/<community name>/api/2.0/zoom/oauth2callback Admins can manually enter and delete the Zoom Client ID and secret key values in the community’s Admin Settings, which are encrypted and stored in Khoros’ database. To authorize Zoom: Sign in as an Admin of the community. Open the Account menu. SelectSettings. The Settings page opens. Select Content Features. Select Events. Beside Zoom integration, selectIntegrate. A window to enter Zoom's Client ID and Client secret opens. Enter theClient ID and Client secret. Select Configure. You may be asked to sign in to the Zoom app. After you sign in, you are redirected to the settings page. If the integration is successful, a success message appears. The Zoom integrationis successful when you see the Remove button. To remove the Zoom Integration: Sign in as an Admin of the community. Open the Account menu. SelectSettings. The Settings page opens. SelectContent Features. Select Events. Beside Zoom integration, selectRemove. The Zoom integration is removed and the button changes back to Integrate. Related topics: Events permissions and settings Create an event Event types Events with Zoom Meetings Events with Zoom WebinarAurora: Create an event
Community members can create events in Event boards they have permission to access. Here's an example of an event creation page: Here's an example of a published event on an Events board: 26 STEPS 1. On the community board, click Create an Event 2. The page to create an event opens. Click + on the banner to add a banner. This banner will appear on the published view of the event. 3. You can either upload from your device or search and upload an image from the internet. 4. You can now see the image that you uploaded. Add a title for the event. 5. Enter text for the event 6. From the Event type dropdown menu, select the type of event. As we are creating an In-Person event, we select In-Person 7. Click on the textbox labeled Start and enter a start date and time for this event 8. The calendar menu appears. Choose a start date. 9. Choose a time and time zone 10. Click on the textbox labeled End. 11. The calendar menu appears Choose a end date. 12. Choose a time and time zone 13. You can optionally specify the location for this In-person event. You can opt to update this information even after publishing this event. Start enter the address of the location and choose from the suggestions. 14. Optionally, click Display map on event page 15. A google map loads that shows the location of the address you added. 16. You can opt to add Guests for your event. Click Add a member link to search and add a community member as a Featured Guest for this event. 17. A search box appears. 18. Enter a member name and choose from the suggestions. 19. The selected member is added as a Featured Guest. 20. To improve findability, you can tag this event. Click Add a Tag to add new tags. 21. Type the new tag 22. After you select the newly entered tag, you can see it listed under Tags section of the page 23. Scroll down and click Publish 24. The event is published. 25. To see how this event is listed in the board, click the board name on the breadcrumb. 26. You can see that the event under the Event board. That's it! You're done! Here's an interactive tutorial Note: The default number of featured guests and its limit its 10. This value is configurable. To change this limit, Contact Khoros Support. Related topics: About Events Creating an events node in community structure Events permissions and settings Event types Integrate Zoom with Community Events
Aurora Product Coaching Session: Spam Management Best Practise
Khoros Communities platform offers several settings and features that allow you to mitigate Spam in your community. Join ourSpam Management Best Practice coaching session to identify, filter and deal with spam effectively. Our coaching session will guide you through the practical tips and techniques to help combat spam and help maintain the hygiene of your community. Topics covered in the coaching session Overview of Aurora spam settings and functionality Manage Content dashboard related to spam management and its features Using roles and ranks to configure permissions to check spammers Content Filters Best practice tips Notes - Admin permissions are required to conduct the call. 👉Click here to Sign Up Related Resources Enable Spam Management Community Spam Management Review Posts Captured as Spam Khoros Academy: Communities Moderation Essentials Khoros Academy Instructor Led Training: Spam Management for Communities AuroraAurora: Redirect user to related content
When you archive content, you can provide a permanent redirect link to related content within the community or an external page. Members who attempt to access archived content (via permalink) see a notification indicating that the content has been archived and redirected to relevant information. Though this is optional, it is best practice to provide a related link to relevant content while archiving. For instance, if a Google search result suggests a piece of content that was archived in your community and members select that link, they are automatically redirected to the related content in your community. As the redirection occurs for several members, the Google crawlers understand that the old link is replaced and boost up the new link's ranking instead of the old link. If you didn’t do this when you archived the article, you can opt to add it later from the Archives page. Add a URL to related content Sign in to the community Select Archives on the Manage Content dashboard. Select the Options (...) menu and select Add Link to Related Content. A window to enter the URL opens. Enter a link to the relevant content in your community. Select Add. The entered link is added. After an article is archived: Members who are not admins or moderators are redirected to the page that was added as related content. If no redirect URL is provided, they land on an empty page as shown below. Community admins and moderators land on the original page and see a notification that the page was archived. A link to the related article is provided. Furthermore, you can edit the added link from the archived page by opening the Settings menu and selecting Edit Link to Related Content. Add a URL to an external page You can also redirect members to external pages outside the community. To achieve this, toggle on External URLs under Settings > Features > Moderation > Content Archive.Aurora: Unarchive Content
When content is unarchived, it returns to its original location in the community before it was archived. The position of the original board list is also retained. The article's publish/last updated date is retained. Also, you cannot unarchive content whose board has been deleted. Assume that topic B was archived from the board list with topics A, B, C, D, and E. If topic B is later unarchived, it returns to its original position, and the board list again shows topics A, B, C, D, and E and not A, C, D, E, and B. To unarchive content: Go to the Manage Content page. Select Archives. Select the Options menu (...) in the row of the content you want to unarchive. Select Unarchive. The original location of the archived post is selected by default: You can also choose to unarchive the content to another location in the community. 5. Select Unarchive. You receive confirmation that the post is unarchived to the selected location. As shown below, you can also unarchive the content from the content page by opening the Settings menu and selecting Unarchive.Aurora: Delete Archived content
To delete content: Go to the Manage Content page. Select Archives. Open the Options menu in the row of the content you want to unarchive. Select Delete. A window to confirm the delete action opens. 5. Select Delete. The archived content is permanently deleted from the community and cannot be retrieved.Aurora: Comments and replies to posts
Replies and comments spark excitement and lead to more engagement on content because they can transform a static piece of content into an interactive conversation with peers and other experts.. Threaded comments and replies help visualise the hierarchy of different conversations that can splinter off from the main topic. This article covers: An example of commenting on topics Managing Comments Receive notifications Conversation display formats Sorting the order of conversations Members can engage with published posts by giving Likes and commenting on them. Let's take an example of commenting on a knowledge base article. Comments on blogs, events and ideas, and replies on forums follow the same process. 8 STEPS 1. Scroll down on the article you want to comment on 2. Click Comment 3. Or scroll down and directly comment on the comment box available. 4. Type a comment 5. Click Reply 6. Your comment is posted. 7. You can also comment on another comment. 8. That's it. You're done. Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2051688/comment-on-articles-and-posts You can view all the comments based on its recency and likes received. You can also reply to comments in athreaded fashion and give Likes Managing Comments Community is a place where a lot of conversations pour in from different sources. It becomes necessary to keep the community clean, maintain relevance of topics being discussed, and have a healthy engagement. There are several options with which you can manage comments or replies to forum discussions, Blogs posts, and KB articles. The availability of these options are based on member permissions. Note: By default, members who comment or reply on a piece of content (Forum discussion, blog post, idea, or KB article) will automatically follow that piece of content. Members must have Manage comments on any post and Manage comments on own post permissions to edit and delete comments or replies to the post. As an Admin or moderator you can use these options to: Edit comments: Members who posted the reply or with elevated permissions (Admins and Moderators) can edit the reply or comment. Move comments: Members with elevated permissions can move a reply or comment to the new location or start a new discussion from the reply or comment. Copy Link: Any member can copy the link of the reply. When you open the link in new tab, the page focuses on the respective reply of the post: Click View Full Discussion to view all the replies to the post. Follow: Members can follow replies and comments to get notified of the updates. Learn more about following comment or reply. Delete: Members with elevated permissions (Admins and moderators) can delete a comment or reply to the post. When you delete a reply, all its threaded replies are deleted along with the main reply. Reject: Members with elevated permission can reject content. If you mark a post as spam and change your mind later, you can recover the message. Block or allow Replies and Comments: Authors of the post or members with elevated permissions (Admins and moderators) can block and unblock new replies or comments to the post. As a member, apart form copying link and following content you can also Report an inappropriate content. Notification Options for Message and Reply Actions To comply with DSA requirements, we've added a feature that notifies members when their replies or comments are edited, moved, or deleted by members with appropriate permissions. Additionally, all members who have replied to the post will receive these notifications. Below is an example of the confirmation message you receive when you try to delete a comment on an article. Conversation display format To tailor community conversation view to better suit your community’s needs, admins can opt to display replies and comments in either linear or threaded manner. To set this display format: Open theAccountMenu. Go toSettings > Features > Content Features > Replies and Comments. From the Display format drop-down menu select the preferred display option. The Display format set by the admin order does not override a member's individual preferences. For example, if a member has chosen to view replies and comments in Threaded order but the admin has set the default to Linear, the member sees them displayed according to their personal preference of Threaded. If members choose the Community Default option, the admin's settings apply across all boards for those members. Replies and Comments sort order Admins can customize the sort order for replies and comments at both the community and board levels, offering additional control over how discussions are organized and displayed to members. To set the sort order: Open theAccountMenu. Go toSettings > Features > Content Features > Replies and Comments. From the Default sort order drop-down menu, select your preferred sorting method to organize all replies and comments across your community. The default sort order does not override a member's individual preferences. For example, if a member has chosen to view replies and comments in Oldest to Newest order but the admin has set the default to Most Liked, the member sees them displayed according to their personal preference of oldest to newest. If members choose the Community Default option, the admin's settings apply across all boards for those members. Also, members can change the order from the community post page containing comments or replies. Changes to the sort order on the post page are saved in member’s preferences. Note: By default, the admin setting is set to order by Most Liked, and for members, it is set to Community Default.Aurora: About images and video
Most communities enable members to add images and videos to their content. Rich media makes content more visually striking and drives member interest and engagement. Note: Image and video moderation is done in conjunction with content moderation so that inappropriate content is not published to your live site.Learn more about content moderation. Copying content from a Google Doc to Khoros Communities is unaffected by the document's ownership since these are separate applications. However, for images in the content, the community first stores them in its storage, requiring access to the original resource. If the Google Doc is not publicly accessible (i.e., permissions are not set to "Anyone with the link"), the image links will be blocked for users in the community. While writing content, members can add images and videos by: Clicking the Insert Media button in the Content Editor toolbar Dragging and dropping images or videos directly into the Content Editor Copying and pasting images and videos via the clipboard Inline image editing When writing or editing content with embedded images, you perform several quick editing actions. While editing your content, you can click an image to access the sizing controls. Click the small, medium, or large options to choose the image size that best fits your space. Note: You can use the Content Editor toolbar to indent or align the image within the column. Tip: Center-align images in the column to prevent text from wrapping around the image. You can also add a caption for your image, which displays below the image. Finally, you can click the person icon to add Alternative text that describes the image for the visually impaired. Image Viewer When viewing content in a piece of content, you can click any image to view it in the image preview pane. Use the left and right arrows to scroll through any other images in the post. Click the Download option in the top-right corner of the viewer to download a local copy of the image. Banner images for blogs Aurora communities enable you to add banner images to blog posts. You can create and upload your own image or find an image in an online library, powered by Unsplash. Learn more about creating a blog post. Related topics: Manage image and video settings and permissionsAurora: Manage Content Dashboard
The Manage Content dashboard is a one-point stop for: Managing drafts & published content: authors can manage blogs & KB drafts as well as published posts/articles. Content management: moderators can maintain a healthy community. Read on to learn more. Managing drafts & published content As an author, you may want to save your content to share it with other members for review or come back and edit contentlater to add more info or make any corrections. After you have saved any drafts, you can access them from the Drafts tab in the Manage ContentDashboard. Depending on your permissions, you can view all your drafts and other members' drafts. You can also view the author and any co-authors as well as when the article was last updated. Learn more about draft blog contentand draft knowledge base content. Learn more about Content Management and Approval. Content management Spam Community spam management tools run in the background and each new post is logged and tested for spam. The tools automatically test posts against a complex set of rules. Our system learns about your site content as it monitors all your boards and forums, enabling it to improve its content filtering over time. All posts classified as spam are moved to theManage Content dashboard on the Spam tab. Admins and moderators can review and recover the spammed posts, if needed. Learn more about spam management. Abuse To combat abusive content, members with appropriate permissions can report any content or private messages they find inappropriate in the community. You can report any content or private messages that you find violent, harmful, misleading, or other specific reasons. When you report a content, the content is listed on the Abuse tab in the Manage Content dashboard. Admins and moderators can manage this reported content with various options available out of the box. Learn more about abuse management Moderation Moderators constantly monitor community activity by reviewing content for appropriateness based on the guidelines you’ve put in place for your community. Using theModeration tab in the Manage Contentdashboard, moderators can quickly review and process large volumes of user-generated content. Depending on how you’ve set up your moderation process, content can be reviewed either before or after it is published to the community. From theModerationtab, you can moderate forum posts and replies, blog comments, and knowledge base comments. Also, you can view the posts or private messages that are rejected as spam, abuse, or for other reasons and take further action on these posts. Learn more about Moderation. Tags From time to time, you might want to review the tags used across the community to understand how the content is being categorized and organized. This can also be one of the factors to understand members' engagement and contribution to the community. Admins and members with the Manage Tags permission can access the Tags tab in the Manage Content dashboard, where they can review the complete list of tags. Learn more about reviewing tags added in the community.About Aurora Blogs
A blog is basically an online journal or diary, often with references or links to other sites. Blog posts drive website traffic, promote your products and services, and also help you build trust with your customers and prospects. They also boost your social-media presence. Blog posts are usually written by a single author, and other community members add on with comments. Blog comments are associated with posts in the same way that replies are associated with messages in a forum. Each Blog has a front page that lists the most recent posts. From any Blog page, members with appropriate permissions can: Publish blog posts Edit drafts or edit previously published blog posts View the revision history of published blog posts Follow or unfollow a blog or content within the blog Those with admin permissions have additional tasks they can perform related to the following: Blogs Create a Blog board Edit Blog board settings Blog Posts Delete a post Move a post Block edits on a post Comments and Replies Comments and replies on posts About threaded replies and comments Block or allow comments and replies Move a comment or reply Content Management Content Management Dashboard Overview of Content Workflow Widgets Recent Content Top Content Places Info
