Hello Atlas members!
New location, same purpose. We've moved the highlights to our new combined public release notes section to provide all users a reliable snapshot of product updates, as well as any other resources that can provide inspiration or guidance.
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Here’s the Atlas content you do not want to miss!
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
The 2024 Khoros Kudos Awards are now open for submissions!
Have you recently launched an innovative program in social media marketing, customer service, community management, and/or AI? Share your success by submitting your best-in-class stories for the 5th annual Khoros Kudos Awards.
Award winners will have their stories amplified and best-in-class winners will receive a $2,500 donation to a charity of their choice. Additionally, all customers who submit a story will receive a $50 credit to Gifts for Good, so what have you got to lose?
Submissions are open now until October 3. Winners will be announced at the end of October. Check out our winners and finalists from last year to inspire your own submission!
Navigating the Restructured Atlas
We have nearly completed restructuring Atlas and are excited to be closer to utilizing Aurora's new features to make our community the Khoros hub for Learning, Discovery, and Support.
Marketing
The why of boosting posts on social media
When it comes to social media, a solid organic strategy is critical. However, it’s not the only contributor to success.
For years, we’ve heard that those who “pay to play” are favored across social platforms. While the digital landscape is ever-changing, one thing remains consistent: Spending money on social amplification will improve performance.
12 best brands with great social media strategies
Effective social media strategies are crucial for modern brands. Your tactics must be visually appealing and engaging and resonate deeply with your audience. In today's digital age, mastering a tailored strategy can be challenging yet immensely rewarding.
Care
Due to a recent TikTok API update that introduced webhooks, Khoros Care now ingests comments on TikTok brand posts more quickly and reliably.
Note: To begin using the updated functionality, an admin must toggle their TikTok integration off and back on.
To learn more about the TikTok integration with Care, refer to Network Capabilities: TikTok.
Instagram Story expiration indicator
To improve the agent experience, Instagram conversations now clearly state when an Instagram Story has expired.
Refer to Working with Instagram conversations and Network Capabilities: Instagram to learn more about Instagram conversations.
Integrations: improved reconnection process
To streamline the integration reconnection process and ensure all page access tokens are up to date with a single action when an admin user selects Reconnect for a Facebook, Instagram, or LinkedIn integration, all other integrations for which the user is an admin are now automatically reconnected with the updated permissions. Admins no longer need to reconnect all of their integrations individually.
Telecom Talk: Mastering social media customer service
This comprehensive ebook provides actionable strategies, industry-specific benchmarks split into three categories based on company size, and forward-looking trends to help telecom companies elevate their social media customer service. Brands can use this information to evaluate how they are performing compared to other companies in their industry and learn how to strengthen their strategy.
Khoros on Khoros: How our Strategic Services team uses Khoros Service
This short series dives into how our internal teams use Khoros software to streamline processes and drive results. This blog highlights Khoros Service – our tool for providing excellent customer service on social media.
Communities
Choose your preferred community language
In your member preferences, you can now select any languages enabled by an administrator from the Language drop-down menu. At this time, English and Spanish are supported.
Community members can now receive email notifications when they are granted new badges in the community. For information about adjusting your follow and email notification preferences, refer to Manage Follow and Notification settings for your account. For a list of all email notifications, refer to About Aurora Email Notifications.
Previously, the ability to delete community member accounts and anonymous user PII was handled under Settings > System > Account and Privacy > Close Account. In this release, we’ve renamed it Delete Account and have moved this section to Settings > Users > Manage Users > Delete Account. The process for deleting a member’s account or an anonymous user’s PII is the same as it was previously, just in a new location.
Aurora now supports the creation of custom React components through its SDK. These components can be enhanced with data provided by the GraphQL API. React components are a great way to add dynamic, flexible content to your Community.
Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
Upcoming
Community Learning Labs with Brian Oblinger
Every second Tuesday, starting Sep-10-2024 | 8am PT | 10am CST
Get guidance and best practices from community expert, Brian Oblinger, as you define your community strategy, select a vendor, implement the solution, and continue to drive long-term growth.
Engaging Atlas Discussions
Check out fresh discussion shoutouts every week on the Atlas homepage!
Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: sloth2073, StanGromer, Lief, CarolineS, sleslie99, tyw, AbhishekIlindra, karuna179, steffiatebay, and nbalogh!
Learn about what it takes to ascend to Titan status
