Forum Discussion

marcellofornari's avatar
marcellofornari
Helper
12 years ago

Lithium integrated with CRM

Hello!

 

I would like to know if is possible and how Lithium could be integrated with CRM applications.

 

Does current API provides enough support for it or there are much difficult to develop this kind of project?

 

Thanks!

 

  • JeffY's avatar
    JeffY
    Lithium Alumni (Retired)
    12 years ago

    Hi marcellofornari -- We currently integrate with Salesforce out of the box.  It's designed around an escalation use case: posts in a Lithium community can be escalated as a support case or recommended as a knowledge base solution.  The REST API is also very feature rich, but whether it will work for you depends on your specific use case.  What would you like to do?  Which CRM application would you like to integrate with?

     

     

     

     

    • marcellofornari's avatar
      marcellofornari
      Helper
      12 years ago

      Hello Jeffy!

       

      I would like to integrate with Siebel CRM (Oracle).

       

      Thanks for reply!

      • JeffY's avatar
        JeffY
        Lithium Alumni (Retired)
        12 years ago

        Hi marcellofornari -- Can you describe your use case or how you envision the integration working?  What information would you like to retrieve from Lithium?  What information would you like to push from Siebel into Lithium?