Forum Discussion

Denizbaby's avatar
Denizbaby
Guide
6 years ago

move message complete- Email template

Hi,

The move message complete email template is not triggering if user moves a post from one board to another.  User is able to move the message but no email is triggered.  PFA for template decription. Thanks in advance.

 

Thanks, 

  Deniz

  • Denizbaby's avatar
    Denizbaby
    Guide
    6 years ago

    Hi SuzieH 

    The move message complete email template is not triggering in our community when user moves a message. Please let us know when this  email template is triggered? Or we need to contact lithium to enable it?  Thanks in advance.

    Thanks,

      Deniz

  • HariniVuppala's avatar
    HariniVuppala
    Expert
    6 years ago

    Hi Denizbaby 

    While moving the post from one board to other board, user has to select the notify option in 'MoveMessagesPage' to receive the email notification.

     

    Thank You,

    Harini.

     

    • Denizbaby's avatar
      Denizbaby
      Guide
      6 years ago

      Hi,

      HariniVuppala  Thanks for the reply

      The above option to notify others and it's triggering when moderator is moving a message. The "move message complete" template  is used to send notification to the user who started a move message operation when the move message operation completes.  Thanks for the support.

      Thanks,

        Deniz