Company background: Upwork is the world's work marketplace connecting businesses and talent to unlock their potential.
Contact: Stan Gromer
Title: Director, Community
Related URLs: https://community.upwork.com/
Kudos Category: Best-in-Class: Community
1. Describe the organization's objectives in launching a Khoros community. What is the use-case and purpose of your community (support, enablement and learning, marketing awareness, customer success, driving sales, product innovation, etc.)? Has the community charter evolved since its launch, and if so, how?
We're also testing new Gen AI capabilities such as using ChatGPT to help provide the initial draft of messages, and integrating Coda.IO to improve workflows of our team members. We have a lot of predefined replies in Coda, so we pull the list of those into a search box for our mods to quickly find and paste. With ChatGPT, we can summarize each response so it's unique. It's a lot of early learnings as we understand the full impact GenAI will have the future of Community.
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