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Atlas Community Guidelines
The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform.Meet the Community Team
There’s an amazing team working on the front lines and behind the scenes of the Khoros Community to provide its members with all the tools and solutions they need to be successful.You can findout more about some of the core team members below. There are many more who actively assist on the community on a day to day basis, and we'll be adding to this list over time.Feel free to reach out to any of themany time you have questions, suggestions or just want to say hi! BlakeH Community Manager Blake enjoys building the Atlas community with all of you. He loves relationship building, improving products, and helping people. When he's not doing those things, he's probably gaming, exercising, reading, or churning up a fun new flavor of ice cream. KathyH Team Lead, Community Kathy comes from Texas, where she lives the nice, quiet rural life by herself. She started with Khoros five years ago and couldn't imagine ever working for another company. After starting as a moderator, she's worked her way up to Team Lead, a job she loves as she's been involved in such positions since the internet was a thing, working for various gaming forums and companies before joining Khoros. In her spare time she loves any kind of crafting, and has a serious yarn addiction (she promises, just a few more skeins...). She also loves movies, especially sci-fi and superhero, and is proud to be a Marvel fangirl (although there is a bit of room for DC in there too ha!). CoryD Community Content Coordinator since March 2nd, 2020 Originally from El Paso, TX, Cory moved to Austin to begin a career in tech after years of living as a touring metal guitarist. A Texas State University Advertising graduate, he hopes to bring his passion for content creation and branding to Khoros.List of Khoros Community OOTB and Custom components
We get a lot of questions about whether specific Khoros Community components are available out-of-the-box (OOTB) or are customizations. Here' a list of the components we get questions about and whether they are available OOTB or via a Professional Services engagement. List of Khoros Community page components Home Page Notes Availability Header Flyout navigation menu, avatar messages,general navigation OOTB Notification banner Custom (existed on old Khoros Community, too) Custom Header Search bar and Statistics OOTB Header Personalization, fixed background, carousel Custom, via PS engagement * Wayfinding bar cc block hooked into settings list editor Custom, via PS engagement * Activity feed Completely custom (part of Themes) Custom, via PS engagement * Resources Custom module Custom development ** Featured posts Settings list editor Custom development ** Latest from Khoros Settings list editor Custom, via PS engagement * Welcome OOTB Community stats Custom, via PS engagement * Users online Users Online (Avatar Only) Top Contributors Custom development ** Custom Header Reimagined Community header to build a more intuitive navigation and search experience. Custom Category Header Custom, via PS engagement * Tiles Custom, via PS engagement * Tiles drop down Not currently available Category activity See homepage activity feed Custom development ** Node Information The Node Information component displays the node avatar, title, description OOTB Node Avatar The Node Avatar displays the avatar set for the node in Community Admin > Community Structure when creating or editing a node. OOTB Node Message List (Preview) The Node Message List (Preview) component displays a list of topics within the node and its subnodes. OOTB Board Filter Custom, via PS engagement * Follow button Bookmark that has some light customization Custom development ** Board feed Custom Tags OOTB Leaderboard OOTB Trending discussions Custom (from Themes) Inline replies and threading With Inline replies, you can reply to another reply and continue the discussion in a separate, single thread. OOTB Thread Help from PS Custom development ** Related Topics Custom WYSIWYG Quick Reply OOB, but requires extra styling Message editor Layout changes from OOTB Discussion style icons for content mentions Enhanced content mentions to add an icon before the content mention that indicates the type of content being mentioned (forum, blog, TKB, etc.) Custom All Blog pages and articles Custom, via PS engagement * Blog Page Article List OOTB Featured Article OOTB Labels OOTB Popular Articles Custom (from Themes) Related Articles Custom (from Themes) TKB Follow and Filter See above Custom, via PS engagement * Rest of TKB OOTB My Settings OOTB Profile Layout, member profile, header Custom, via PS engagement Drafts OOTB Topics I participated OOTB Right rail OOTB Global Status Page Banner Show any currently reported issues/outages relevant to the solution. Custom Access Signposting Customization that displays a fixed indicator (we call it a signpost) highlighting the access level of content on the current page being viewed. Custom Sign-In Page Customized to allow SSO and non-SSO login/registration options. Custom Idea Exchange OOTB Profile Hovercard Hovercard that shows when hovering the mouse over the username. Custom, via PS engagement Group Hubs Group Hubs are our next generation to Groups OOTB Contest OOTB * Custom, via PS: These items have been done by our professional services team on a number of occasions. ** Custom development: These were built specifically for the Khoros Community. We are currentlyassessing how to makethese items morewildly available.Guide to Atlas Ranks
Welcome to Atlas, your home for learning how to build the best customer experience possible. As a member of our community, you’ll be able to join discussions, ask questions, search for answers, and learn from resources - all of which will help you maximize your knowledge of the Khoros platform While you use the site, you may receive notifications about your Atlas rank increasing. This page describes what ranks are, how they tie into your community contributions, and where to view your rank progress. What are ranks? How do I increase my rank? How can I view my rank and badge progress? Frequently Asked Questions Bonus: How do I implement ranks in my own community? What are Atlas ranks? Your Atlas rank helps you understand how helpful your community contributions are relative to others Each rank on Atlas appears next to a user’s name and signifies their contributions to the community You can view these on a user’s profile page (including your own), as well as next to their name in any of their community contributions - like posts, replies, blogs, and so on Passive Ranks These ranks are available to members who participate passively via giving kudos or adding tags to content Member New members who have not yet made any contributions Visitor Users who have engaged at least once with posts via kudos or adding tags Watcher Users who have engaged a few times with posts via kudos or adding tags Observer Users who have engaged several times with posts via kudos or adding tags Learner Users who have engaged many times with posts via kudos or adding tags Surveyor Users who have engaged a whole lot with posts via kudos or adding tags Active Ranks These ranks are reserved for users who have posted helpful contributions, organized from least to greatest Beginner Tier Users who have created a post or reply at least once on Atlas Ranks: Contributor Strategist Tier Fairly knowledgeable and helpful, they have made many community contributions Ranks: Helper > Adept > Guide > Ace > Mentor > Expert (highest) Consultant Tier Known names on Atlas, they have a long history of helping out different users Ranks: Advisor > Maven > Leader > Genius (highest) Luminary Tier The most well-known and long-standing members, with numerous invaluable community contributions - other members aspire to be more like them Ranks: Director > Champion > Executive > Boss (highest) How do I increase my rank? Simply put, your rank increases as you help others. This can be achieved in two ways: 1) You contribute helpful content to the platform - for example: If you have a question for the community, you create a post asking for help or ideas Alternatively, if another user asks a question and you reply with an insightful answer If you respond to a user troubleshooting a problem, and your answer is marked as a Solution 2) You recognize the contributions others have made - for example: When you ask for help troubleshooting, you mark other posts as Solutions When you give other helpful posts Kudos, or when others give your post Kudos Along with Titans, higher rank Atlas users may also earn the ability to create rich content on Atlas, for example: After solving a tough issue in your work, you write a blog showcasing how you solved it You create a rich community resource in the form of a knowledge base article How can I view my rank and badge progress? To view how you’re progressing on your ranks and badges, visit your Atlas profile page To get there, click on your profile image, which is visible at the top right of the navigation bar on any page of the community Beneath your user name, you’ll see your current rank, as well as any contributions you’ve made You can also view the most recent badges you’ve earned on the right side of your profile Clicking “View all” will show you all of your earned badges Frequently Asked Questions How can I increase my rank more quickly? Many different activities increase your rank However, activities that are more difficult to achieve, like earning an Accepted Solution from another user, or creating rich media (at higher ranks) like blogs or knowledge bases, award greater progress than activities which are easier, like giving a post a Kudo Does my rank go down if I don’t contribute regularly? No, all of your contributions over time will add to your rank. As long as you have a currently active account (i.e. the account has not been deactivated) and continue to make contributions, you will continue to accumulate progress toward your next rank. I’ve posted a lot lately, so why haven’t I ranked up? Ranking up is easy at first, but higher ranks require an increasing number of contributions Remember: just because you haven’t ranked up lately, doesn’t mean you won’t soon! Additionally, ranks involves a mix of contributing to the community, and acknowledging others If you’ve gone a long time without ranking up in spite of creating lots of content, you may want to spend more time letting others know you appreciate their content via giving helpful posts kudos, or by marking helpful replies as Solutions Similarly, if you’ve spent a lot of time letting others know you appreciate their content, you may want to contribute some of your own by asking good questions of others members in a forum post, or creating other types of helpful content like blog posts Bonus: How do I implement ranks in my own community? You may want to get started by learning about ranks We also recommend learning about badges, and the difference between these and ranks in the Community product Finally, we recommend reviewing our previous rank update blog to understand how we went about updating Atlas ranks, as it may give you ideas that could help as you build or rebuild your own For further guidance on badges and ranks, as well as community gamification systems, we recommend signing up for one of our Product Coaching sessions
