ShyamK
Khoros Alumni (Retired)
Joined 6 years ago
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Instagram Location Tagging(Beta) in Khoros Marketing - Now Available!
What is this? Customers will now have the option to tag a location in their Instagram posts. When would I use this? This feature will be useful if you would like to tag location to your Instagram posts. This sounds great! Where can I find it? You can tag the location while creating an Instagram post. Under the message box, a new section is created where you can add the location. Instagram Location Tagging When you are creating the post, select the account as Instagram, and add an image or a video. Under the message box, you will find a new section to add the location. Note: the location tagging is only available for ‘Direct to Instagram’ posts with a single image or video Click on the location icon and start typing the location. All the relevant locations based on the keyword entered will be visible in the dropdown. Once you select the appropriate location it will be tagged in your Instagram post. After tagging the location, when you preview the post, the location information will be visible beneath the Instagram account name. You can either schedule or publish the post-as-is. When the scheduled or published post is viewed in the side panel the location tag will be visible right beneath the Instagram account name. After the post is published on Instagram its location tag will be visible as in any other Instagram post. Restrictions This feature is totally dependent on Facebook APIs. Any changes on the Facebook side will impact its functionality. That’s why we are calling it a Beta release where we will closely monitor the performance of these APIs and make necessary changes to provide you with optimum user experience. Adding the location to Instagram posts is only available for a single image or video that will be published directly through the API. Due to API limitations, posts that you plan to publish through the mobile app will not have this feature enabled.253ViewsSign in to react to this post0CommentsInstagram User Tagging in Khoros Marketing - Now Available!
What is this? Customers will now have the option to tag users on their Instagram posts. When would I use this? This feature will be useful if you would like to tag users on your Instagram posts. This sounds great! Where can I find it? You can tag the users while creating an Instagram post. Under the message box, a new section is created where you can tag the users. Instagram User Tagging When you are creating the post, select the account as Instagram and add an image. Under the message box, you will find a new section to tag users. Click on the ‘Tag Profile’ option to tag users. If the image is not added to the post ‘Tag Profile’ button will be disabled. Click on ‘Tag Profile’ to open a dialogue box to tag Instagram users Click anywhere on the image tag an Instagram user Add a valid Instagram user. You can only tag one user at a time. Note: The username should be maximum 30 characters and can contain only letters, numbers, periods, and underscores. If any of the usernames are wrong the post will not be published. After the user tag is added it will be visible on the image and in the ‘Tagged Profile’ section under the image You can tag up to 20 users to an image After tagging the users on the image, when you preview the post the tagged profiles will be visible. You can tag a profile and also add a location for the same Instagram post When the scheduled or published post is viewed in the side panel the user tags will be visible on the image After the post is published the user tags will be visible as on any other Instagram posts Restrictions Only valid Instagram users can be tagged to the posts. If there is any issue with the user profiles, an error will be thrown by Instagram and the post will not be published. While tagging the profile there is a basic check if the username is as per Instagram’s format i.e. user name should only contain letters, numbers, periods, and underscores Instagram user tagging is available only for Direct Publishing posts not for Mobile Handoff types of posts.ViewsSign in to react to this postCommentsTitle Support for Pinterest Posts - Now Available
When creating a post select the account as Pinterest and add an image, post title, and post description Note: The post title is different from the Pinterest image title To add the title to the Pinterest image click on the ‘Title’ section under the message box and add the title. The title length should be a maximum of 100 characters. Then publish the post as any regular post. Once the image is Published the title details can be viewed in the Basics tab of the side panel under a separate section called ‘Asset Title’. On Pinterest, the title along with the image is visible as with any other native posts. Restrictions The only known limitation is that the title length can be a maximum of 100 charactersViewsSign in to react to this postCommentsNow Available: SRT file support for video publishing
When the user adds the appropriate channel (Facebook/Youtube/Twitter) and uploads a video, there will be a new section called ‘Captions’ that is available under the message box. Please note that the 'Captions' option will come up only after uploading a video. Inside the ‘Captions’ section the users will get options based on the channel that is selected. Facebook For Facebook, there will be an option to upload a file. The file has to be as per the required format. Once the SRT files are uploaded there will be a ‘Default Caption’ option next to the caption files uploaded. Users can select the default caption file as per the need. For Facebook, multiple SRT files can be uploaded for a single video There is a basic check on the file format. If the format is not correct then the caption file will not be uploaded and a warning message will be shown. User can see the applicable language and country codes by clicking on the link Youtube For Youtube, the options are different from that of Facebook. Inside the 'Captions' section user will have to click on the ‘Add Closed Caption file’ option to upload the SRT files. For each SRT file upload, the user will have to select the Language and upload a valid SRT file with Timing. Note: SRT files without timing are not supported Users can upload multiple SRT files for the video being published to Youtube. If the user selects the same language again an error is thrown. Twitter Users can upload only a single SRT file to any video while publishing to Twitter. When the user selects the language option then the applicable languages are shown. The user can upload the SRT file and publish the post Side Panel changes In the Calander side panel, we have created a new field called ‘Accessibility’ under the ‘Basics’ tab. This field will be set to ‘Video has subtitles’ if any channel in the post has at least one SRT file. This is mainly to identify the posts which have the subtitle file. Post publishing Post publishing, the subtitle will be shown on the video based on the captions settings on the respective platform Handling SRT file issues If the platform does not accept the SRT while publishing the video then the post will be published but in the side panel, an error will be shown that the caption file is not updated in the video. The user has to go native to correct the issue.ViewsSign in to react to this postCommentsNow Available: Account Grouping and extending the 'Apply to All' functionality in Vault
Account Grouping A new option called ‘Create Group’ will be visible on the top right corner of the ‘All Accounts’ page. On click of this, the user can create a new group and add accounts to the group. Create Group On click ‘Create Group’ the following modal will open where the user can add more details Group name - This is a mandatory field. There is no restriction on the type of characters that are allowed in this field other than having just blank spaces. Description: Here the user can add some description about the group like what is the group for Select the accounts to add: Users can select the initial list of accounts to be added to the group. Users can modify the list later when required. After adding the ‘Group name’ and/or ’Group description’, the user can select which all accounts are to be added to the group The selected accounts are visible under the ‘Select Accounts to Add’ text box in the ‘Create Group’ pop-up A new section is added in the left menu called ‘Account Groups’. All the account groups created can be found here. Remove Account Users can remove the account from the group by clicking on the hamburger icon(the 3 dots on the right side of the account row) and selecting the ‘Remove account from the group’ option. The user has to reconfirm the deletion of the account from the group. After the successful removal of the account from the group, a notification is shown on the top right corner. Delete Group User can delete the group by clicking on the hamburger icon(3 dots on the top right corner) on the Group page and selecting ‘Delete Group’ The user has to confirm the action in the confirmation pop-up. A notification will be shown confirming the deletion of the group in the top right corner. Edit group Users can edit all the fields of the group by clicking on the ‘Edit Group’ option. Users can also add or remove accounts from the group using this option. Note: An account can be part of multiple groups. There is no restriction on the number of groups an account can be part of. Share access on the group page There is no change in the functionality of ‘Add Account’ or ‘Share Access’. Users can select any or all the accounts of the group to share them with Vault Users. Note: Only the accounts that are part of the group will be shown in the Share Account pop-up. All the accounts that are selected in the group will be pre-selected in the ‘Share Access’ pop-up. Users just have to add the list of Vault Users to whom these accounts have to be shared. Once the Vault Users are selected to share the accounts the configuration options will be visible as-is. Groups option in the Account page Inside the individual account page, a new section called ‘Groups’ is added. This will help the user to know which all groups this particular account is part of. In the ‘Groups’ subsection, the user can see the list of all the groups the account belongs to. Users can remove an account from a particular group by clicking on the X. Manage groups option in Account -> Groups section Users can click on the ‘Manage Group’ option to add/update the groups this account is part of. Extending the 'Apply to all' feature ‘Apply to all’ is an option that is available in some of the user and account customization columns right now. Using this the user can apply the same setting to all the applicable user/accounts. We are extending this functionality to include further columns 'Apply to All' option will be available for the below columns Account page -> Users tab Access Third-party authorization Facebook role User page - > Accounts tab Native role Access Third-party authorization The user has to select an option in the drop-down and after that click ‘Apply to All’. This particular selection will be applied to all the relevant rows of user/accounts For ‘Facebook Role’ column options are different for Facebook Ads and Facebook Pages so based on the type of column the changes will be applicable. Like if the user has selected Admin role for a Facebook Ad account and clicked ‘Apply to All’ it will only be applied to the rest of all Facebook Ad accounts but not to Facebook Page accountsViewsSign in to react to this postCommentsNow Available: Alt text support for Images
Publishing When the user adds either Facebook, Twitter, or Pinterest channels and uploads an image/s, there is a new section called ‘Accessibility’ that comes up in the left side panel. Under the ‘Accessibility’ section, the user can see all the images that are uploaded into the publishing window, and for each image, the user can add individual Alt text. Note: Adding Alt text is optional. The number of characters that are allowed as Alt text is shown right below the text box. If a new image is added or removed the list of images will be automatically updated in the ‘Accessibility’ section. User can add multiple channels and Alt text will be published to all the channels that support it i.e. Facebook, Twitter, and Pinterest If any channel is added in which Alt text is not supported a warning message will be shown inside the Accessibility tab. Like in the screenshot below LinkedIn is added as one of the channels and Alt text is not supported there. So ‘Alt text is not supported on LinkedIn’ warning message is shown inside the Accessibility tab. For Pinterest, Alt text can be also added to the image pulled from the website The rest of the publishing features will function as is. Side Panel In the Calendar side panel under the ‘Basics’ tab, we have created a new field called ‘Accessibility’ which will have the flag ‘Image has ALT text’ if there is at least one image with Alt text in the published post Post Publishing After publishing the Alt text will be shown to the user based on the social media page settings. Accessibility feature support in Khoros Limitations/blockers The list of limitations are as follows For Facebook and Twitter, a maximum of 1000 characters of Alt text can be added per image For Pinterest, a maximum of 500 characters of Alt text can be added per image Based on channels that are added to the publishing window, the maximum allowed characters will be decided All special characters are supported and can be added to Alt text Adding Alt text is optional and can be added to one or more images that are uploaded into the Publishing windowViewsSign in to react to this postCommentsNow Available: Adding videos to Youtube Playlists
Publishing In the publishing window when the user selects the channel as Youtube and go to the YouTube subsection on the left side menu, there will be a new component called ‘Playlists’. In the ‘Playlist’ section all the Youtube playlists available for that particular account will be shown. Along with the name of the playlist the user can also find the type of playlist (shown in the brackets) for reference. Users can select multiple playlists to which the video has to be added. The selected playlist will be shown separately on top of the drop-down. Users can update the list of selected playlists anytime before the post is published. Note: Video with any privacy type can be added to any playlist. And adding video to a playlist is optional. If multiple Youtube accounts are added to the publishing window, then for each Youtube account there will be a separate playlist selection option. Selection of playlist is optional for any of the Youtube accounts. Once the post is published the selected playlist will be updated with the video on Youtube. There is no change in any of the other publishing functionalities. Limitations: There are no known limitations for the feature but for any reason, if the Youtube playlist is not updated then a warning message is shown in the side panel of the post.ViewsSign in to react to this postCommentsNow Available: Increasing video upload limit to Facebook and export of SRT file & Alt text flags
Increasing video upload limit to Facebook Users will now be able to publish longer videos to Facebook. Videos up to 10 GB size and 4 hrs long can be uploaded directly into the publishing window and published on Facebook Addition of SRT file & Alt text flags in Calander export Users can now find two new columns in the Calendar export file. These columns are Alt text SRT File The values of these fields will be either Yes or No. The ‘SRT file’ field will be marked as Yes if at least one SRT file is uploaded to at least one channel while publishing the post. The ‘Alt Text’ field will be marked as Yes if for at least one image the Alternative text is added. Limitations/Blockers There are no know limitations for these featuresViewsSign in to react to this postComments
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