JohnD
Khoros Alumni (Retired)
Joined 12 years ago
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Take a tour of Aurora
Welcome to Aurora. We've put together this video training course to help you get familiar with key features and concepts about Khoros' re-imagined Community Experience. This 12-video series is grouped by four community roles: Managers Moderators Developers Members The entire course takes about 1 hourto complete. Note: We will be updating these videos and adding new ones as we continue to roll out new Aurora features. Subscribe to this article to be notified when new videos are available. Community Managers Community Overview Building your community structure Designing your site Configuring feature settings Roles and permissions Gamification Measuring success Community overview (3:49) Building your community structure (6:03) Designing your site (7:54) Configuring feature settings (4:52) Roles and permissions (4:51) Gamification (4:23) Measuring success (3:08) Community Moderators Moderating your community (9:14) Community Developers Getting Started as a Developer Getting Started with Handlebars Creating Handlebars GraphQL API Getting Started as a Developer(4:58) Getting Started with Handlebars(6:56) Creating Handlebars(4:20) GraphQL API (3:54) Community Members Personalize your community experience Getting around and finding the content you want Contributing to the community Using your inbox Personalize your community experience (3:45) Getting around and finding the content you want (1:54) Contributing to the community (4:55) Using your inbox (2:46) What to read next: Getting Started as an Administrator Getting Started as a Community Manager Getting Started as a Site DesignerAbout Khoros Community: Aurora
Aurora is Khoros’ re-imagined Community experience that leverages more than 20 years of experience and learnings in the digital community space.Aurora delivers a sleek, modern, high-performance UX framework that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their specific needs.While built on the same platform as Khoros Community: Classic, Aurora includes significant changes in the new framework.Aurora: Enable a site-wide cookie usage notification banner
As part of the new data privacy regulation in the European Union (EU), websites are required to provide an explicit user consent for the usage of tracking cookies.Companies must also provide access to a description of the information collected/stored in those cookies. To enable the cookie banner for your community: Sign in to your community as an Admin. Open theAccountmenu and clickSettings. Go to System > Account & Privacy. Under General, Select the Turn on cookie policy notification banner option and enter the URL for your cookie/privacy policy. Note: If you leave the URL field blank, the Learn more link in the banner goes to Khoros’ public Cookie Datasheet page. Click Save. When the cookie banner notification is enabled, every page on your community site displays the “this website uses cookies” banner: The banner is displayed on your community site for each visitor until that visitor clicks the Accept or Decline button. Visitors who click Preferences are presented with more granular cookie privacy options to manage. After visitors confirm their selections, these preferences are saved in their browser and the banner disappears. Users must click Accept in the cookie banner and explicitly confirm their consent to activate the community cookies. Once accepted, the cookie does not appear in subsequent sign-ins. If visitors click Decline, only the Type 1 cookies (“Strictly Necessary”) are set, and all other cookies are held back. Once rejected, the cookie banner does not appear in subsequent logins. If visitors do not accept or decline and continue to browse the community, only the Type 1 cookies (“Strictly Necessary”) are set, and all other cookies are held back. The banner continues to show in subsequent sign-ins. About the use of the cookie banner and its impact on visitor metrics As required by the ePrivacy Directive in EU, this banner also blocks tracking cookies until there is an affirmative action from the visitor. This is accomplished by rejecting (clicking the Reject button on the banner) or continuing to browse the site. Note that blocking tracking cookies until there is an affirmation from the member will have an impact on “Visits” and “Unique Visitors” metrics accuracy. Each new request of such member is considered a new, billable visit. Customers on billing visits will be affected. Learn more about Khoros cookies in our Khoros Cookies Data Sheet.GDPR “soft-delete” period for Aurora
As part of our support for GDPR, we have provided for a soft-delete period for all member account deletions. During this period of time, you can undo an account deletion and restore the deleted account. To request an account restore, open a Support ticket and include the user ID of the account you want restored. This soft-delete window provides a built-in safety feature to handle any accidental or malicious deletes. After the soft-delete window (default is set to 10 days) has passed, deleted accounts cannot be recovered. During the soft-delete period, the username is reserved and cannot be used when creating a new account. After the soft-delete period elapses, the deleted username is made available again for new members. Note: This 10-day period is subsumed in 30-day SLA for user deletes. Note: When querying for the number of deleted accounts via the API, the response does not include any accounts in a soft-delete state, only accounts that have been hard deleted. The soft-delete period set to 10 days by default but is configurable. The recommended maximum value is 10 days so as to not risk the GDPR-mandated 30-day SLA for account deletions. To request a change to the default value of 10 days, open a Support ticket. No action is required on your part to activate this feature and use the default configuration.GDPR and CPPA FAQs for Aurora
What is GDPR? GDPR stands for General Data Protection Regulation. GDPR went into effect on May 25, 2018 and is a regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to strengthen data protection for all individuals in the European Union. What is CCPA? CCPA stands for the California Consumer Privacy Act of 2018. The CCPA went into effect on January 1, 2020 and grants California consumers certain rights over their personal information. Who has to comply with the GDPR and CCPA? Under GDPR, data controllers and Data Processors who are based in the EU and/or collect or process personal data of EU residents (regardless of where the Data Controller or Data Processor is located). Under CCPA, companies doing business in California, which such entity is defined under the act as a legal entity that collects personal information from consumers and it determines the means for processing that information. The CCPA also applies to service providers, which are defined under the CCPA as a company handling PII on behalf of a business for a business purpose. How do I get GDPR/CCPA enabled for my Aurora community? GDPR/CCPA is enabled by default for all Khoros Communities. Who's who under GDPR and CCPA? Under GDPR, a Data Controller is the entity that determines the purposes, conditions, and means of the processing of personal data, while the Data Processor is an entity which processes personal data on behalf of the controller (Learn more). A Data Subject is an individual person who is an EU resident. Under CCPA, a Business is the entity that determines the purposes, conditions, and means of the processing of personal data, while the Service Provider is an entity which processes personal data on behalf of the business. A consumer is an individual person who is a California resident. In the context of “Online Communities”, the business or brand running the Community is the Data Controller under GDPR or "business" under CCPA, and Khoros is the Data Processor under GDPR and "service provider" under CCPA. The Community end-user is the Data Subject under GDPR and "consumer" under CCPA. What constitutes PII in Online Communities? The list of PII fields are email, login, first name, last name, title, URL home page, biography, notes, location, signature, browsing history, search history, avatars, cover image, language, IP address, and device ID. What does Khoros do to provide GDPR/CCPA support? Khoros provides support for GDPR/CCPA compliance by offering ways to view, edit, obtain a machine-readable copy of, and delete members’ Personally Identifiable Information (PII). Enhancements will cover three areas: PII retrieval PII deletion Demonstrating Compliance PII deletion, when exercised, will permanently anonymize the PII of the members and attribute the content to an “Anonymous User”. The “Anonymous User” will have a standard username and a default avatar to distinguish it from other members. As a Data Processor/service provider, Khoros is only permitted to follow the instructions of the Data Controller/business. So, availability of a feature to the end-user will be dependent on the Data Controller/business (brand) enabling it. Note: The data that is deleted will only be the PII of the member, while the member's contributions (posts, comments, likes, etc.) will be maintained as and associated with an anonymous user. The delete triggers a downstream handling to purge PII data from Khoros Community Analytics as well. What happens to PII data when deleted? Member PII data is permanently anonymized and attributed to “Anonymous User”. The “Anonymous User” has a standard username and a default avatar to distinguish it from other users. Can the user see the PII data in Community? If yes, where? Yes, members can view, edit, obtain a machine-readable copy of, and delete the PII relevant to themselves, as described in Manage your community content and personal information. Will the member delete action also remove posts, replies, likes, etc.? No. A member's contribution (posts, comments) and engagement (likes, accepted solutions) is retained. They are disassociated from the original member account. Will PII data in posts, replies, etc., be removed? No. Members are advised not to share any personal data in posts or attachments, and the Community moderation policy is expected to enforce this. The member delete option does not systematically auto-clean any personal data inadvertently included in posts, attachments, messages, etc. This falls under the purview of Community moderation. What is the SLA for User deletes? The SLA for User Delete is 30 days. Can the user recover the Community account if he/she changes the decision later on? No, the deletion is permanent. If someone wants to rejoin the Community, they need to sign up again. What if the person wants to use the same user name again? If available, the people might be able to use the same user name in the Community. However, it will be treated as a new account with no association to the previous member. Where is a user's PII stored? PII data is not stored in user databases, caches, and file storage. As part of any delete operation, Khoros purges all these stores of the PII data. For more information on geographic data locations, see the Khoros Data Location and Sub Processor Guide or the summary located here. How will backups and logs be handled? According to the standard rotation policy, backups are rotated every 90 days, and all member deletes will flow through the system for a maximum of 90 days. The same time period is associated with Application logs. They are rotated in 90 days according to the retention policy and all user deletes will flow through the system in that time period. PII will be removed from Event Logs. Also, a one-time rewrite will be performed to remove all PII information stored historically. Our backups are encrypted and access-controlled. In the rare event of a restore from backup, any PII that was previously removed will be deleted again to ensure continued compliance. Will community metrics reflect the deleted user? Yes, Community Analytics remove the PII of the user from its systems. However, it does not modify the metrics retrospectively. In other words, after anonymizing a member, we do not show the member’s name or any other PII information in any of the reports. However, the member's anonymous statistics continue to be counted in historical aggregate metrics, for the relevant periods. It was mentioned that Khoros will support export of PII-related data; what about a user’s posts? Can a user's posts be exported as well? Yes, it will be possible to export a member's posts. How are PII-fields from the customizations handled? Contact Khoros Support and provide the list of custom, personal fields to be marked as PII. We flag them as PII. Once flagged, these fields are handled in the same way as any of the out-of-the-box PII fields with respect to viewing, deleting, and exporting. What is the level of support for demonstrating compliance? As part of GDPR/CCPA support, Khoros publishes a standard operating procedures. In these procedures, Khoros documents the processes and PII-related data handling by capturing where all PII is stored or processed; where it comes from, where it goes, and who has access to it. Khoros plans to document all the processes and steps taken to ensure GDPR/CCPA compliance. These are available to auditors to assess our processes with regard to GDPR/CCPA compliance. The Audit log does not contain any PII data that can be associated with the Data Subject. An Auditor can also validate a data subject’s controls and rights by mimicking member actions and exercising the ‘right to be forgotten’. What’s Khoros recommendation on cookie banners? We recommend that brands (the data collector) address site cookies (both Khoros' and your own) via a single, customizable pop-up banner to avoid the need for multiple cookie banners (one from the Khoros platform, the other from customer-specific cookies). Providing your own banner enables you to customize it for your brand's look and feel and any specific, legal content. Khoros Communities provide an out-of-the-box cookie banner solution. Learn how to enable the cookie banner for your community. LEGAL DISCLAIMER – NO LEGAL ADVICE The above content is provided for informational purposes only and does not constitute legal advice. You should seek the advice of your legal counsel regarding your GDPR compliance efforts. LEGAL DISCLAIMER ABOUT ROADMAP VOLATILITY This represents Khoros’ current view of its product roadmap. Khoros releases software monthly and adjusts its roadmap based on market conditions and updated requirements between releases. This document is intended for informational purposes only, and because of potential volatility, it should not be used to develop contractual commitments, make assumptions about product pricing or packaging, nor used for planning purposes. Khoros makes no warranties, express or implied, in this document.Aurora: Manage your community content and personal information
As a community member, you have control over your personal information and can perform these PII-related tasks: Retrieve PII Delete PII Delete device-related information Retrieve Personally Identifiable Information To view and edit your PII data: Sign in to Community. Open the Account menu and clickMy Settings. Click Security & Account. In the Download Data section, click Posts & Replies to download a copy of your community contributions and/or Personal Information to download your personally-identifiable data. Delete Personally Identifiable Information To delete your personal data, you need to close your community account: Sign in to Community. Open the Account menu and clickMy Settings. Click Security & Account. In the Close Account section, click Close Account. Admins Only: You can delete personal data for a member's account in these ways: Admin Close Account: Admins with elevated permissions canclose member accounts directly from Community Admin. Learn how to close member accounts. Community Member Close Account: You can also delete a user’s PII directly from the user's profile in the community. When PII deletion is initiated, a member's profile is permanently anonymized, and their content is attributed to an “Anonymous User.” The “Anonymous User” has a standard username and a default avatar to distinguish the profile from other users. The deleted data includes only the PII of the user, while the user's contributions (posts, comments, kudos, and so on) will be maintained as and associated with an anonymous user. Delete device-related information As a member, you can opt to delete device-related information from your account, specifically the IP addresses that have been used by this account and the mobile device associated with the account. To delete personal device information from your community account: Sign in to Community. Open the Account menu and clickMy Settings. Click Security & Account. In the IP Addresses section, click Delete ALL IP Addresses. Note: If you delete your Device ID, you will no longer receive notifications.Notifications will be restored the next time you sign in to the community.About GDPR for Aurora
Khoros Communities support for GDPR (General Data Protection Regulation). GDPR is a data protection regulation that aims to give individuals higher control over how their personal data is collected and used. Using GDPR, the European Parliament, the Council of the European Union, and the European Commission intend to strengthen data protection for all individuals in the European Union. The regulation is intended to go into effect on the 25th of May 2018. This means that organizations that collect and use personally identifiable data of individuals must comply with the GDPR guidelines by the 25th of May 2018. GDPR applies to any organization functioning within the European Union (EU), as well as any organizations functioning outside the EU that offer goods or services to customers or businesses within the EU. GDPR aims to ensure that the personal data of individuals is gathered legally with careful considerations to individual consent. It also requires organizations that collect and use personal data to ensure the safety of this data. It gives individuals greater control over deciding how their data must be collected, stored, or processed. For more information about GDPR and what it means to you, check out our GDPR FAQ. Khoros and GDPR Khoros supports GDPR compliance by offering ways for users to view, edit, obtain a machine-readable copy of, and delete a member’s Personally Identifiable Information (PII) or personal data. PII deletion, when exercised, permanently anonymizes the member's PII and attributes the content to an “Anonymous User”. The “Anonymous User” had a standard username and a default avatar to distinguish itself from other users. Learn more about GDPR. Managing GDPR for Aurora GDPR Support is enabled by default for all Khoros Communities. Privacy-related tasks you can perform include: Enable side-wide cookie usage notification banner(admin only) Manage your community content and personal information
