LarissaT
Khoros Alumni (Retired)
Joined 9 years ago
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Instagram Photo Carousel: Available Now!
Posting multiple images to Instagram is currently not available via the API, but that shouldn’t stop you from creating the content your audience loves. Within Khoros Marketing, customers now have the ability to create and schedule posts with up to 10 images to Instagram via the mobile handoff workflow.
Integrations - Marketing Data in Care - GA End of April
Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Care will assign these system tags to conversations on brand posts, which will give teams more automation and flexibility in routing, analytics, and engagement.Integrations - Marketing Data in Care - GA End of April
Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Care will assign these system tags to conversations on brand posts, which will give teams more automation and flexibility in routing, analytics, and engagement.Re: Important: New Setup Instructions for Publishing & Responding on Instagram
Hi Madel1, There are no platform downtimes for this change. There may be a short gap bringing in content during the switch as we transfer API paths; however, you should not expect anything prolonged. It is not much different than having to reconnect your integrations in Lithium. Thanks, Larissa Tater SMM Publishing Product ManagementRe: Important: New Setup Instructions for Publishing & Responding on Instagram
Hi upworksocial, The third step is still crucial. Reconnecting your Facebook account allows us to get the new permissions that Facebook requires for the Instagram integration. Without doing this, the new APIs will not work, and unfortunately, there’s no automatic transfer (so it will simply stop working once Instagram turns it off). We understand your concern about the reconnect. We have not seen any instances where reconnecting existing Facebook apps have caused problems. Please make sure that you reconnect with the same Admin User who previously authenticated the Facebook integration. Support can help you determine the specific users associated with each integration if you are not sure who should reconnect. Thanks, Larissa Tater SMM Publishing Product Management
