Ours is similar to @i_am_ryan - very compact and makes it hard for our users to read messages, and reply with such a small reply box. I also think its weird that ours has double scroll bars.  Does this mean that infinite scroll is no longer available in the private notes page?  ... View more

@i_am_ryan, glad that it worked. Let me know if you have follow-up questions. ... View more

@i_am_ryan - we chose the community for the Service Notice blog because our docs system doesn't really have a "blog"-like system for timely updates. The community-based blog allows subscribing and also comments (which we only allow from a select set of employees in this particular blog). For product updates - there are a few different places for these (e.g. our product itself, sometimes in the primary Meraki blog (which is not (YET?!) hosted on the community), email updates, updates in the documentation articles themselves) - but there is a community home for them as well, a "Feature Announcements" blog: https://community.meraki.com/t5/Feature-Announcements/bg-p/new-features Again, it's handy to do the feature announcements on the community because users can subscribe and employees can comment, and also users can subscribe to individual product-based labels in the blog. Hope that helps! ... View more

I'm interested in Tanya's answer, but my guess is that you would calculate this based on the last 30 days for your own use. For reports to higher-ups, I'd show the trend month-by-month.  Don't take that as gospel! ... View more

We have engineers proactively mark posts as solutions when a valid one is provided by a community member. The latest challenge has been to determine how many Solution should be coming from Support engineers or other employees versus other community members. Currently our estimate is that 25% being provided by employees overall should allow for other community users to participate and share their knowledge. We are also questioning if implementing a waiting period before having employees answer posts is the best approach to staying at the "25% solutions provided by employee" target.  Anyone has implemented a waiting period or worked out these targets? Thoughts? ... View more