A rollout timeframe has now been confirmed by Facebook.
As of June 2021 all accounts with 10,000+ followers should have access to Instagram DMs via Khoros Care or Khoros Marketing Inbox.
From July 2021, this will extend to business accounts with 1000+ followers and Facebook propose the rest will get the functionality by September.
More information is here: Atlas Article
If you are currently eligible, the new streams are available automatically in Khoros Marketing, you will however have to add them manually per initiative and per account. If you work with Topic Queues in Khoros Marketing, you're now able to add 'Direct Messages' for IG to those Queues.
In Care, DMs will flow in automatically.
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