IgniteTech acquired Khoros to rebuild it. Here’s what that looks like.
Four weeks ago, we acquired Khoros. Since then, there’s been speculation—about what changed, what we’re doing and where this platform is headed. Some focused on staffing. Others asked about continuity and direction. We’ve seen all of it. This post is here to clarify the facts—and, more importantly, to show where we’re headed next.Khoros Care: Direct Data Access Update
Following our recent efforts to better protect the Khoros Care platform from abnormally high loads and to provide consistency across Care for historical data access directly available, data in Agent View and Manage View will be limited to 2 years. As always, for customers requiring routine access to data beyond that range, we encourage the implementation of local data store using our available export APIs. You may notice this change in effect already. Otherwise, the change will be pushed to your system within the next 10 days.Community Experience Surveys Are Now Available in Aurora
Community Experience Surveys (formerly Value Analytics) enable you to gather responses directly from members through short in-product prompts. You control who sees the survey, when it appears, how often it's shown, and which standardized questions are asked. Once responses start coming in, you can export the results for review or analysis.Meta Threads is now available within Khoros Care
Khoros is pleased to announce that Meta Threads is now supported as an integrated channel within Khoros Care. The integration allows brands to respond and engage with their followers on brand posts, allowing them to provide top-notch social care and advocacy at scale.
