About Aurora content filters
Communities are meant to be a safe space where members should feel welcomed and engaged. Sometimes, members post objectionable content that may offend other members and negatively impact the community’s overall health. Objectionable content can include inappropriate language or any other terms you might not want to see in the community. Aurora offers content filters as part of its moderation tools to prevent objectionable content from appearing in posts, replies, tags, private messages, profile information, and member registration. When members use inappropriate words across the community, content filters identify them and prevent the content from being published or replacing the words with pre-defined replacement terms. In other cases, content filters just record the objectionable content posted across the community without taking any action. Content filters can also be used to ensure that the correct words are used across the community to improve content consistency. For example, you could create a content filter to replace old product names with the correct product name. Aurora includes several default filters that can be triggered when someone registers, posts, adds a tag, sends private messages, or updates their profile information. Default Filter Applies to Filter action Smut Posts and replies Prevents objectionable language from appearing in posts. Replaces offensive terms with neutral or slightly humorous ones, if configured to do so. Remember, you don’t want to prevent members from posting messages; you just want to keep the language clean. You may want to have your moderators keep an eye out for members who repeatedly use filtered language. Keyword Posts and replies Manages specific words or phrases. Content for this filter may include product and company names—both your own and those of competitors. When filtered keywords are used in content, moderators are notified. Optionally, the terms are replaced with more appropriate or the correct term. Login User signups (Registration page) Prevents people from registering to the community with an inappropriate username or profile info (system default action). Note: The Login filter is not applied if you are using an SSO implementation that passes the person’s username to the community. You must have a system on your side to deal with this situation. Tag Tags added in posts and replies Prevents members from tagging posts with objectionable words. Replaces with an alternate tag if configured to do so. You can add terms to these default filters or edit default filters as needed. You can also add new filters to perform these actions when the filter terms are identified in the community: Do not allow: Prevents members from posting content or replies, registering to the community, adding tags, updating profile information, and sending private messages till the filter term is removed. This more heavy-handed approach runs the risk of either challenging members to find a way to defeat it or alienating them. When filter term is identified, the following error message is displayed: Replace term: Replaces the offensive term with another term. This is the most common way of handling smut filter infractions. You can configure what term to replace words that match this filter in the Replacement term field. When the filter term is identified, it is replaced with the configured term after you post the content. Check inline HTML and do not allow: Prevents the members from posting anything that contains a filtered term after ignoring inline HTML. For example, the term “crap” written in inline html format, “c<b>r</b>a<br>p” in any new post is identified as the filter term after ignoring the inline html. Take no action: Does not take any action on the filtered terms that appear across the community, but records in Content Filters dashboard to notify moderators about these terms used across the community. Tip: Replacement terms are often a better management strategy versus preventing members from posting, as some people might take it as a personal challenge and invest tremendous effort in attempting to circumvent your filters. Another way these members may try to circumvent your filters is by using variations of banned words. For that reason, you may want to plan ahead for possible misspellings or other variations when creating your content filters. Note: Content filters are not case sensitive. For example, to filter for “Test,” “test,” and “TEST,” you need to enter only the term “test” while creating the filter.About Aurora Communities spam management
Khoros Community spam management tools run in the background, where each new message is logged and tested for spam. Additionally, our system learns about your site content as it monitors all your boards and forums, enabling it to improve its content filtering over time.About Aurora Abuse management
Even though we'd like to believe that everyone in our community is there for the greater good, helping people out and offering (albeit sometimes strong) opinions, we know that there are members who are just up to no good. For these, and for all the other rule-breakers—intentional and otherwise—you need a way to handle posts that fall outside of your community guidelines and the people who post them.Aurora: Enable spam management
Combating spam is an ongoing task for a community manager and their moderation team. It’s important to keep inappropriate content (solicitation, baiting, or irrelevant) off your site so it doesn’t bother or offend your community members. When spam management is enabled in Aurora communities, moderators can reject individual posts and replies as spam and manage these posts in the Spam management tab of the Manage Contentdashboard. You can enable spam management at the community level and/or selectively turn it on/off at the category, group, or board level. Turning off spam management at the community level prevents any content being marked as spam and hides the Spam management dashboard. The amount of spam you get or expect to get on your community or in specific places may inform how best to configure spam management for your community. You may want to enable globally and then turn it off in specific places where you don’t expect spam. Or, you might want to turn it off globally and then enable spam management in the specific places where you think it might present a problem. It’s up to you. Learn more about rejecting content as spam. Enable spam management at the community level Sign in to the community as an Admin. Open the Account menu and go to Settings > Features. Click Moderation. The General settings page displays spam and content moderation settings. To enable spam management, toggle on theSpam managementoption. Configure spam management at the category, group, or board level The community-level Spam management setting is inherited by the category, group, and board levels. You can override this setting as needed. Note: If Spam management is turned off at the community level and enabled only in specific places (categories, groups, or boards), the Spam management tab in the Content Management dashboard lists posts and replies that are rejected as spam only for those places. Let’s look at an example where spam management is on for the entire community and you want to turn it off for a specific category. To turn off spam management for a specific category: Open the Account menu and go to Settings > Community Structure. On theCommunity Structurepage,click the category where you want to turn off spam management. In Category settings, go to the Moderation section and toggle off theSpam management option.Aurora: Managing spam in your community
Managing spam in your community is integral part of keeping it safe and relevant for your members. The Manage ContentpageSpam management tab lists content that has been identified as spam. From this page, you can manage content marked as spam and take a variety of actions on this content. We recommend monitoring this page daily. To assist with effectively managing posts that have been marked as spam, we also recommend you selectHide from View for posts that have been reviewed and confirmed as spam. They can still be found by author or keywords in theFilters section of the Manage Content page. If you have been granted the appropriate permissions, you can access the Spam management page via Manage Content dashboard as shown here: The page lists: Title:titles of posts marked as spam Author:authors of posts marked as spam Date Rejected:the date on which posts were rejected as spam; you can sort the list based on thiscolumn Moderator:the member who reported the spam Note: Spam is removed from this view after 30 days, but you can still find it by searching. Manage spam On the Spam management tab, you can perform these actions: Review posts captured as spam Search and filter the content that are marked as spam Hide reviewed spam posts from the Spam management list. Tip: Hiding posts from the spam lists prevents you from re-evaluating them multiple times. You can still find these hidden posts if you search them in the Spam management tab. Recover a post mistakenly marked as spam Sort the spam posts in the ascending/descending order of post creation date by clickingDate Reportedin the column headerAurora: Set up content filters
In addition to the default content filters provided in Aurora, you can create community-level content filters and configure them to perform the appropriate actions in the respective areas across the community. Also, you can add terms to the existing filters or edit filter information, as required. View content filters Add a filter View content filters Admins and members with permission can access the Content Filters in the Moderation settings area (from the Settings > Features > Moderation). The Content Filters tab includes the default filters as shown below: The Content Filters tab lists: Filter Name: Name of the content filter. Action: The action the filter performs when the system finds it in the community. Actions can be Do not allow, Replace term, Check inline HTML and do not allow, and Take no action. Term Count: The number of terms defined for the filter. You can edit and add terms to the default filters or add a new filter. When the number of filters in the Content Filters tab exceeds 25, you can use the Filter by name field to quickly find the filter you want. Add filter To create a new content filter: Sign in to the community as an Admin. Open the Account menu and go to Settings > Features. Click Moderation. Go to the Content Filters tab and click Add Filter. Enter the Filter name. Select a Filter action: Do not allow Prevents members from posting content or replies, registering to the community, adding tags, updating profile information, and sending private messages till the filter term is removed. This more heavy-handed approach runs the risk of either challenging members to find a way to defeat it or alienating them. Replace term Replaces the offensive term with another term. This is the most common way of handling smut filter infractions. You can configure what term to replace words that match this filter in the Replacement term field. Check inline HTML and do not allow Prevents the members from posting anything that contains a filtered term after ignoring inline HTML. Take no action Does not take any action on the filtered terms that appear across the community. If the Filter action is set as Replace term, in Replace with field, specify the replacement term. The content filter replaces the filtered term with this replacement term. In Apply filter to field, select the areas where you want the filter to be applied. You can apply the filter to content, private messages and invitations, username, profile information, and tags. In Terms to filter field, enter the terms you want to filter. Note that you can enter only one term per line. You can mention an optional replacement term for a term by adding a comma after the filter term. This replaces the filter term with this optional replacement term. Example: If you want a term “shameful” to replace with “inappropriate," enter “shameful,inappropriate.” If you do not specify the optional replacement term, the term is replaced with the default replacement term specified in the Replace with field. Click Add. The new filter is added to the list of content filters. You can edit the filter information and can add more terms to the filter.Aurora: Review content reported by content filters
Community content filters identify inappropriate words used in community content and take appropriate actions on the content based on how you’ve configured the filters to behave. Any posts and replies, private messages, profile information, tags, and registration flow that are flagged by the content filters are sent to the Abuse tab, where you can periodically review and take actions on them. If you have been granted the appropriate permissions, you can view the content reported by content filters from the Abuse tab: The tab lists: Title: Title of the content reported by content filters Author: Member who created the content Date Reported: The date on which the content was reported Filter:The name of the content filter that reported the content Filter action:The filter action applied on the content. The filter actions can be Do not allow, Replace term, Check inline HTML and do not allow, and Take no action. Learn more about content filters. To review and filter reported content, view the below walkthrough: 10 STEPS 1. Sign in to the community as a Moderator. 2. Open the Account menu and go to Manage > Abuse. 3. From the Abuse tab, click Filters. 4. In Reported By, select Content Filter. 5. Now, you can view the list of content reported by content filters. 6. Using Actions, you can filter the content based on the content filter actions applied to them. Let's select Replaced. 7. Using Found In, you can filter based on content types. Let's select Blogs. 8. You can further filter the list based on Filter Name, Keyword, and Author. 9. The Abuse tab is updated based on the applied filters. 10. That's it. You're done. Here's an interactive tutorial https://www.iorad.com/player/2224500/Review-content-reported-by-content-filters Based on the content type and filter action, you can take these moderator actions: Content Type Filter Action Moderator actions on the content Forum discussions/Blog posts/Knowledge Base articles/Replies/Ideas/Events Replace term/None (Take no action) Edit Mark as Spam Confirm Abuse Ignore Report Ban Member Forum discussions/ Blog posts/Knowledge Base articles/Replies and Private Messages/Ideas/Events Blocked/HTML Blocked (Do not allow/Check Inline HTML and do not allow) Ignore Report Ban Member User Registration None (Take no action) Ignore Report Ban Member User Signups Blocked / HTML Blocked (Do not allow / Inline do not allow) Ignore Report Edit posts reported by content filters After reviewing the posts reported by content filters, you can edit the posts that are inappropriate and do not adhere to the community principles. While editing content, you must be careful not to modify the context of the content that the author of the post is trying to convey. To edit a post, open theOptions menu on the post and clickEdit. Mark posts reported by content filters as spam While reviewing the posts reported by content filters, you might find the content as spam. You can mark these posts as spam. After you mark the post as spam, the post is removed from the community and moved to the Spam management tab. Learn more about Spam management. From the Abuse tab, you can mark reported posts as spam in these ways: Open theOptions menu on the post and clickMark as Spam. Click the post from the list to review and Mark as spam. Confirm posts reported by content filters as abuse After reviewing the reported posts, you can confirm them as abusive messages. When you confirm the abuse, the posts are removed from the community and this list, and are moved to the Moderation tab in the Rejected filter where moderators can review and take necessary actions. From the Abuse tab, you can confirm abuse in these ways: Open theOptions menu and clickConfirm Abuse. Click the post from the list to review and Confirm Abuse. Ignore content reported by content filters From the Abuse tab, you can ignore the content reported by content filters after reviewing them so that you or other moderators do not re-evaluate them. When you ignore a report, the content is removed from this list. From the Abuse tab, you can ignore a report in these ways: Open theOptions menu and clickIgnore Report Click the content from the list to review and Ignore. Ban members from the Community After reviewing the reported content, you can ban members who are abusive in nature. This helps to avoid malicious behaviors across the community. Learn more about banning members from the community. From the Abuse tab, you can ban members abuse in these ways: Open theOptions menu and clickBan member. Click the post to review and Ban Member.
