Flood controls for Aurora communities
With Khoros, there are limits on how often people are allowed to post, upload images, videos, and attachments, tag content, send private messages, and other community actions before triggering flood controls. Flood controls are in place to help combat potential spam. Note: Those with the Administrator and Moderator role are exempt from flood control restrictions; these thresholds affect only regular members. The following table lists the default flood rate settings for various actions performed by the member within a specified period of time. Actions Flood Controls Post content A member can't post more than: 3 posts in 30 seconds 15 posts in 10 minutes 50 posts in an hour Send Private Messages A member can't send more than: 1 private message in 30 seconds 5 private messages in 10 minutes 20 private messages in an hour Upload Images A member can't upload more than: 100 images at a time 1000 images per day 1000 images in the community Upload Videos A member can’t upload more than 50 videos per day in the community. Upload Attachments Members can’t upload more than 100 attachments per post per day. Like content A member can't give more than: 50 likes per minute 500 likes per hour 5000 likes per day Tag content A member can’t add more than: 20 tags per minute 500 tags per hour 5000 tags per day Mention people A member can’t mention more than 10 members in a single post. To configure these flood controls, contact the Support team.Getting the Most Out of Atlas
Feeling stuck with getting around Atlas, or just wanting to get the most value out of the platform as you can? Either way, no worries - we’ve got you covered! As you’ll see, the community can be a great resource if you just keep a few pointers in mind. Navigating the community Using search effectively Understanding content types Creating your first post Engaging with community members Exploring your profile Updating your profile Following content Navigating the community The top nav bar is your primary way of getting around Atlas from the top of the community. You can also navigate to related spaces and content within any sub-area using the right side bar that appears in that area. All areas that contain content are under categories - for example, “Learn” is a category that appears in the top nav bar. Areas under these categories can be forums, blogs, or other content types - for example, “About Atlas” is a knowledge base. (You'll learn more about these content types a bit further down.) Using search effectively If you’re looking for specific content within the community, you can click the magnifying glass at any time to search within the area you’re currently exploring on the community, or navigate to the top level of the community to search all community content. As you type terms in the search bar, you have ways to control how you see content. For example, if you only want to see posts that contain an exact phase, use quotation marks around that phrase. You’ll also see Suggested Posts appear below the search bar, which you can click to visit them. If you instead hit Enter on your keyboard, you’ll see the full list of search results, which you can narrow down using the filters at the left side of the page. Understanding content types Khoros communities have different content types, most of which you’ll find in the Atlas community. Here are some common ones you'll see: Forums are where you can converse with your peers about the topic of the board Blogs are where you can read the latest industry news and insights from Khoros and others Idea exchanges are where you can share ideas with Khoros for things you'd like to see improved, like features and content on Atlas Knowledge bases are where you can turn robust conversations into polished knowledge assets Events are where you can join a collection of community-hosted activities like webinars Creating your first post Got a question for the community? Khoros customers and business partners can create posts by logging into their Atlas account at the top right of the Atlas homepage and navigating to a discussion board. Once you’re there, click the “Create New Post” button and the message editor will appear. Add a subject and body text, plus any relevant images, videos, or attachments if necessary. Don’t forget to add any relevant tags to help other users find your question later. Once you’re done, just click “Post” - it’s that simple! You'll automatically be notified of any new comments that users reply with, based on your notification preferences. Engaging with community members Besides posting, you can also learn from and engage with other users’ posts, including liking the post, marking one of the replies as an accepted solution, and mentioning users. If you see a post or reply you found valuable, show your thanks by clicking the thumbs up button at the bottom right of the comment to “Like” the post If someone shared a reply that best answered the question, you can mark it as as an Accepted Solution by clicking the “Mark as Solution” button on the bottom left of any post If you see a question in the community a specific member could chime in on, you can mention that person in your reply or post by typing the @ symbol followed by their username, which notifies the user via email that they were mentioned and includes a link to the post Exploring your profile Your profile is where you can view your achievements and contributions to the community. To explore it, head to the community homepage at community.khoros.com and sign in, then click your avatar at the top right and choose “Profile” from the dropdown. In the profile header, you can see the date you joined and badges earned. You can view all badges earned by clicking “View All Badges” at the right side in your profile header. Below the header, you can see your recent community activity, including topics you’ve participated in, including your posts that are most recent, most liked by others, or that earned an Accepted Solution. Updating your profile To update your profile, sign into Atlas at community.khoros.com and click your avatar at the top right, then “My Settings.” From here, you can edit your community avatar by clicking the pencil icon on your photo under the Personal tab, then selecting one of the default avatars. If you prefer, you can upload your own photo by clicking the pencil icon on the photo and choosing “Upload Image.” You can also update your bio here under the Personal tab, and set your personal pronouns. If you have a personal website you’d like to add for others to see in your bio, you can enter that here too. Finally, to change what notifications you see and when, choose the Follows & Notifications tab. From here, you can choose to unfollow conversations you’re no longer interested in, and choose the type and frequency of notifications you receive via email. Following content The community is filled with lots of interesting and valuable information. To ensure you stay up-to-date with your favorite content, we’ll show you how to follow and unfollow content. To follow topics, click the bell icon at the upper right of any post. This will allow you to see new comments from users on the content, including to any replies you’ve added to the discussion. The same also applies to categories and any of the content types on the community. Finally, to follow posts with a specific tag, simply click on the tag in any area of the community to see all content tagged with that term. Clicking the bell icon at the top right will keep you notified of any posts where a user has used that particular tag. For starters, we recommend following the Khoros Insights blog and our upcoming events. You should also consider following discussions for any Khoros solution you currently use, such as Communities Classic, Communities Aurora, Marketing, or Care. By subscribing to boards and tags, you’ll receive emails whenever new content is posted based on your notification frequency preferences.Aurora recommended font and image file types and sizes
Throughout the Aurora community, you’ll find many different features that support images, such as page templates, ranks, and badges. Below, you'll find required and/or recommended sizes and file types for various features. Avatars Admins: SVG, JPG, or PNG format Square image required Minimum recommended dimensions: 300px square Badges PNG or SVG format Minimum recommended dimensions: 240 px square Custom fonts TTF, WOFF, or WOFF2 format Favicon PNG format Minimum dimensions: 512 px square Hero banner image JPG or PNG format Maximum recommended size: 2000 x 600 px or a similar ratio An image without text or logos is best; the hero area is designed responsively and the visible area may change based on viewport. Logo PNG or SVG format Size is flexible; you can update Logo Height within Designer > Page Templates > Header & Footer. Content images Blog banner images Otherwise, use a large, quality image and it will be resized for you. JPG or PNG Recommended dimensions: 800 x 500px Post images JPG or PNG Member has a choice on size; image will be resized on upload. Place avatars SVG format 400px square Ranks PNG or SVG format Uploaded images are converted to 16 pixels in height and up to 100 pixels in width wherever they appear in the community (square images will be 16 px by 16 px). Note: Your image will be scaled to fit the supported dimensions, so we don’t recommend using a really tall image as it will be difficult to see when it’s scaled to 16 pixels high.Meet the Community Team
There’s an amazing team working on the front lines and behind the scenes of the Khoros Community to provide its members with all the tools and solutions they need to be successful. You can find out more about our team members below. There are many more who actively assist on the community on a day to day basis, and we'll be adding to this list over time. Feel free to reach out to any of them any time you have questions, suggestions or just want to say hi! Blake Hall / BlakeH (Community Manager) Blake enjoys building the Atlas community with all of you. He loves supporting helpful members and aligning the community with best practices. He also enjoys gaming, exercising, reading, and churning up some ice cream (including a brand new flavor almost every week!). Cory DeWitt / CoryD(Senior Content Marketing Manager) Bio coming soon! Kathy Hein / KathyH (Team Lead, Community) Kathy comes from Texas, where she lives the nice, quiet rural life by herself. She started with Khoros five years ago and couldn't imagine ever working for another company. After starting as a moderator, she's worked her way up to Team Lead, a job she loves as she's been involved in such positions since the internet was a thing, working for various gaming forums and companies before joining Khoros. In her spare time she loves any kind of crafting, and has a serious yarn addiction (she promises, just a few more skeins...). She also loves movies, especially sci-fi and superhero, and is proud to be a Marvel fangirl (although there is a bit of room for DC in there too ha!). Anthony Luckett / AnthonyL (Team Lead, Community) Anthony is based in Atlanta, Georgia. Throughout his 11 year tenure at Khoros his main focus has been connecting enterprise community teams with the strategies and solutions they need to find success. Shaun Kester / Shaun (Community Coordinator) Born in Minnesota, Shaun has been with Khoros since 2011. Having worked in Moderation, Administration, and Social Media Management, he is also a certified Community Manager. In his spare time, he enjoys a wide variety of activities and interests such as cars, motorcycles, technology, gaming, scifi, sports, fitness, SEO, content creation, music, investing/finance, and probably a few others he forgot to mention. He is also a stay-at-home father of two children. Phil Daniels / PhilD (Community Coordinator) Phil has been with Lithium/Khoros since 2010 and started as a community moderator. Since 2016, he has been assisting our customers in a Community Consultant role, providing Advisory services to help communities grow and succeed. His time spent as a moderator provided him with a solid foundation in best practices and knowledge of the Khoros platform which has been invaluable in his role as a consultant. He and his wife currently live in New Jersey with their two dogs, who provide unique entertainment daily. He also enjoys watching old films, including sci-fi / dystopian movies and TV series. Donna Ward / DonnaW (Community Coordinator) Originally from Texas, Donna lives in rural eastern Montana with her husband and 2 dogs. She’s been with Khoros for a long time but has been moderating for 27 years. She loves working on the Atlas community and with other Khoros communities. In her spare time, she crafts, babysits, reads, and spends time with family and friends. Mohammed Faizan / MohammedF (Community Coordinator) Faizan began his career 7 years before joining Khoros and has been with the company for nearly 3 years. He has always had a passion for helping customers. As a moderator, he ensures posts are properly organized and makes every effort to get responses to community members' questions wherever possible. In his free time, he enjoys gaming, playing outdoor sports, going to the gym, and watching movies/series. Syed Sajid Khan / SyedSa (Community Coordinator) Sajid has been with Khoros for nearly 3 years in a moderator role. He is dedicated to managing posts and engaging in chats combined with his strong passion for assisting community members. Outside of work, he enjoys spending time with his feline companion, socializing with his friends, and hitting the gym.
