- Member Experience
- Events Email Notifications
- Administrator Experience
- Events GA
- Analytics for Ideas
- Analytics for Events
- Top Content and Recent Content widget enhancements
- Suggest an Idea widget
- Featured Idea Statuses widget
- MultiAuth SSO Enhancements
- Header & Footer page template enhancements
- Default Ranks
- Permissions updates
- Integrate Salesforce with Community
- Developer Experience
- Events GA
- Integrate Salesforce with Community
- Bulk Data API
- Support for Multi-authentication
Member Experience
Events Email Notifications
Based on their notification preferences, members can now receive email notifications regarding Events. To learn more about these notifications, see About Email Notifications. To learn about managing your notification preferences, see Manage Follow and Notification preferences for your account.
Administrator Experience
Events GA
In the 23.10 Release Notes, we announced Early Access for the Events content type. Events are now released for General Availability (GA).
Note: If Events is part of your contract at this time, the feature will be enabled automatically. If you want to purchase Events, contact your Customer Success Manager (CSM).
In the GA release, as an Event admin, you can:
- Send invitations to members and non-members:
From the options menu on the event page, you can send invitations to members and non-members.
A message window appears where you can enter members username or Email and a message.
Note: Invitations can be sent via Private Messages or Email based on the setting shown below. If set to Inbox (Members Only), messages are sent to member’s Private Message Inbox. If set to Email (Members and Non-Members), messages are sent via the email address only. Invitations can be sent to non-members only if the above is set to Email (Members and Non-Members).
- Send individual messages to event attendees:
- Send messages to all members in the list:
- Remove members who have RSVPed to the event:
After a member is removed from attending the event, they will no longer receive any updates on the event.
Learn more about Sending invitations to members and non-members
Learn more about sending messages to attendees
Learn more about removing members from the attendee list
Learn more about Events.
Analytics for Ideas
In this release, we've introduced two widgets on the Ideas Dashboard (Options menu > Analytics > Dashboard > Ideas Details).
- Idea Status Set/Idea Statuses: Displays the breakup of ideas in different Status Sets and Statuses, respectively.
When the dashboard is scoped to the community, the widget shows the breakup of ideas by Idea Status Set.
When the dashboard is scoped to a specific Idea board, the widget shows the breakup of ideas by Statuses defined for that board.
- Ideas by Age: Displays the ideas in the community grouped by the time since their creation.
Analytics for Events
With the introduction of Events in Aurora, we’ve now included event-related metrics and reports.
To view metrics for Events boards, click Events Boards under Analytics > Events Board.
The report page for Events boards includes a summary of the total number of page views, visits, Events, likes, comments, and follows. The page also shows these numbers per board.
To view reports for events in an Events board, click Events under Analytics > Reports. The report for Events provides a summary of the total number of page views, visits, Events, likes, comments, and follows. The page also shows these metrics per event in that board.
Top Content and Recent Content widget enhancements
With the release of 23.12, we are providing a few enhancements to the Top Content and Recent Content widgets. For more information on designing these widgets, see Top Content widget configuration and Recent Content widget configuration.
Scoping
You can now scope Top Content and Recent Content widgets to a specific place in the community. You can even drill down to a specific board—in that case, the Content types to include drop-down menu becomes inactive.
To scope one of these widgets to a specific place:
- When you’re adding one of these widgets to a page template or editing an existing one, in the left panel, below Scope, click Close (x icon) on the community level to open the place picker.
- Select the place to where the widget should be scoped.
Tag filter
You can now add a tag filter to your Top Content and Recent Content widgets when you use the Layout of Detailed list. When this feature is turned on, members see a Tagged line below any included tabs. They can click + Tag and enter a tag name to search for content labeled with that tag.
To add the tag filter to one of these widgets using the Layout of Detailed list, when you’re adding one of these widgets to a page template or editing an existing one, in the left panel below Sort and filter options, turn on Show filter and sort controls.
Suggest an Idea widget
In the 23.10 release, we released a widget called “Search Before Post.” In this release, the widget has been renamed to “Suggest an Idea.” Additionally, we’ve adjusted the search box within the widget so that it is no longer the full page width.
For more information about configuring the Suggest an Idea widget, see Suggest an Idea widget configuration.
Featured Idea Statuses widget
The new Featured Idea Statuses widget enables site designers to showcase the number of ideas belonging to an idea status on an Ideas Board.
The widget is available on the Ideas Dashboard page template, where you can select the statuses you want to feature along with the number of ideas associated with each status. As with any other widget, you can also configure the layout and other options for this widget.
For more information on setting up this widget, see Featured Idea Statuses widget configuration. For information about adding featured idea statuses from within the community, see Feature content, places, and idea statuses on a page.
MultiAuth SSO Enhancements
Previously, admins could offer only a single sign-in option among Khoros SSO, SAML, and OIDC/OAuth2 to their community members.
With this release, admins can now offer multiple sign-in options simultaneously, providing enhanced flexibility.
These options include:
- Khoros SSO
- Up to three IDPs for SAML
- More than three IDPs for OIDC/OAuth2 (OIDC can be configured via admin only)
Note: Contact Support to enable this feature in your community.
Learn more about setting up MultiAuth and IDPs via APIs.
Header & Footer page template enhancements
The 23.12 release provides enhancements to the Navigation widget and the Breadcrumb widget, both accessed from the global Header & Footer page template.
Navigation widget
When you select a community place (Link Type of Community) to include on your navigation bar, the Link Label field now automatically populates with the title of the place selected in the Goes to Page field so you do not have to manually enter the name of the place.
Breadcrumb widget
The Link color drop-down menu has been updated to Link and icon color to reflect that the color you choose is also applied to the icons in the Breadcrumb widget, such as the Follow (bell) and Settings (gear) icons.
See Header and Footer configuration to learn more about configuring your navigation and breadcrumb bars.
Default Ranks
We’ve updated the out-of-the-box ranks and ranking formulas that are provided for new communities. You can rename, edit, delete, or adjust the ranking formulas for these default ranks as needed.
Note: Communities that have already migrated to Aurora prior to the release of 23.12 will not have this default ranking structure, but admins of these communities may still want to reference the ranking formulas provided with these ranks as shown in the article linked below.
Learn more about default community ranks.
Permissions updates
Image permissions
The Member Profiles permission Upload own avatar has been updated to no longer be dependent on the Media permission Add images to posts. Now, community members no longer need the Add images to posts permission granted to upload avatars to their profile as long as they have the Upload own avatar permission.
Stay in context
To improve the admin experience, the Permissions Defaults page and the Member Permissions page now stay in context when you navigate to another place in the place picker. For example, if you go to the Community Permissions Defaults page and then select a knowledge base from the place picker, the Knowledge Base Permission Defaults page opens for that knowledge base. If you go to the Member Permissions page at the community level for User A and then select a knowledge base from the place picker, the Member Permissions page keeps User A in context but shows their permissions at the knowledge base level.
Integrate Salesforce with Community
In this release, the Khoros Connector for Salesforce enables you to create a tight integration between your Community content, Salesforce content, and Salesforce cases. For more information on setting up this integration, contact Khoros Services.
Note: You must have a full Salesforce license to take advantage of the Khoros/Salesforce integration.
Learn more about Khoros/Salesforce integration.
After you integrate and configure the Salesforce in your Community, you can:
- Provide a private support case portal to your community members
- Synchronize community members’ details and statistics within your Salesforce environment
Case Portal
You can enable and configure the Case Portal within the community to enable members to:
- Create, update, or close Support cases directly from the community.
- Correspond with Support agents on cases via threaded conversations in the community. Cases can be discussed in public and private areas of the community.
- Access their open and resolved cases from a private community regardless of where that case originated.
Learn more about the Case Portal.
Synchronize Community members with Salesforce
You can sync community members’ data, including their profiles and metrics, with your Salesforce environment. This enables Salesforce users to access up-to-date information about community members, ensuring consistency between the community members’ data and Salesforce records.
Learn more about synchronizing community members with Salesforce.
Developer Experience
Events GA
In the 23.10 Release Notes, we announced Early Access for the Events content type. Events are now released for General Availability (GA).
Note: Contact Support to enable Events on your Aurora Community if Events is part of your contract. If you want to purchase Events, contact your Customer Success Manager (CSM).
As described in the Events GA, you can now perform the following actions using GraphQL.
- Create an Occasion Board
- Set Permission for an Occasion board
- Using the Occasion
- Using the Occasion Comment
- Using the Occasion RSVP
Integrate Salesforce with Community
With this release, you can integrate Salesforce with an Aurora Community.
Note: This is a paid feature. Contact Support to enable the case portal for your community. If you want to purchase the case portal, contact your Customer Success Manager (CSM).
After successful integration, you can use the case portal to perform the following actions:
Bulk Data API
In this release, we have added bulk data API for the Aurora Community.
Bulk Data API provides the log (including the metadata) of different community actions such as Page Views, Posts, and Likes.
Learn more about Bulk Data API.
Support for Multi-authentication
Note: Contact Support to enable a multi-authentication mechanism for your Aurora Community if the multi-authentication mechanism is part of your contract. If you want to purchase a multi-authentication mechanism, contact your Customer Success Manager (CSM).
In this release, administrators can configure the Security Assertion and Markup Language(SAML) and OpenID Connect (OIDC) authentication mechanism using GraphQL.
Learn more about Configuring SAML and OIDC authentication mechanisms.
