Here’s the Atlas content you do not want to miss!
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Communities
Content workflow notifications for Khoros Communities Aurora
As a community member, you can now receive content workflow email notifications when someone completes the following actions in places you follow.
To manage these notifications, refer to Manage Follow and Notification preferences for your account. For a list of all possible email notifications, refer to About Aurora Email Notifications.
Search results page template for Khoros Communities Aurora
Community designers can now customize their search results page using the Search Results Page template.
This enables communities to promote the content, places, and people that are the most relevant to their community members’ needs. Updating the look and feel of this page template also encourages cohesion in branding across the community.
Salesforce connector upgrade for Khoros Communities Aurora
Many are upgrading to Salesforce Hyperforce, where Salesforce IPs change dynamically, which can lead to frequent integration failure.
To mitigate this risk, we have upgraded the Salesforce connector to version 4.4.
Third-party analytics for Khoros Communities Aurora
Communities Analytics now supports adding third-party analytics providers by adding their IDs.
To integrate these tools, administrators do not need to understand or use GraphQL or Handlebars.
Autosuggest @mentions for Khoros Communities Aurora
In this release, we've enhanced the @mention feature with autosuggestions. Now, you'll receive relevant suggestions for members, content, and places as you type, making content posting more convenient.
When you enter the @ symbol while creating a post, the suggestions are displayed in order by Members, Content, and Places.
Khoros Communities Aurora Spam Management Product Coaching
Identify and prevent spam within your community, learn to moderate and remove spam content effectively, and protect your community from malicious actors.
Care
Updated “like” action for Khoros Care
For social channels that support likes, the moderation actions for liking and removing likes have been renamed Like Post and Remove Like, respectively. The Like icon has also been updated.
Additionally, when you like an individual post, this is indicated at the post level now instead of just as a tag on the overall conversation. When you hover your cursor over the Liked notation, you can see the name of the brand account that liked the post.
Apple App Store & Legacy iOS App Store integration icons for Khoros Care
We released the new Apple App Store integration that enables direct response from Care.
While the legacy iOS App Store integration no longer ingests content due to Apple’s deprecation of the RSS-based feed, existing conversations from the legacy integration are still available along with the legacy iOS App Store tag hierarchy.
Dominate Manage View with Khoros Care Product Coaching
We invite you to exclusive, free product coaching sessions designed to empower you with the knowledge and skills to manage conversations with bulk actions, monitor agent performance, and effectively moderate multiple channels.
Flow
Add delays to conversations for Khoros Flow
In this release, we've introduced a Delay option in Replies in Dialogflow projects.
When the bot sends multiple replies, you can add short pauses between messages to create a more natural conversational flow and enhance the user experience. These delays help ensure messages are processed and displayed in the correct order.
New Khoros Flow Academy Learning Paths
Ready to automate conversations with your customers through chatbots? Khoros Academy launched four new learning paths for Admins & Conversation Designers, Managers, Analysts, and Agents to learn Khoros Flow.
Khoros Marketing
Khoros Social Marketing: Training Videos and Coaching Sessions
To enhance your social marketing expertise, we offer a comprehensive suite of world-class training videos and unique product coaching sessions.
Our tailored resources are designed to guide you through every step of your learning journey, from foundational concepts to advanced features.
Khoros Academy - Social Media Management Admin Learning Path
This selection of courses will guide you through each of the configuration settings to help you optimize your setup and achieve your social media marketing goals.
Each module will provide Khoros best practices, configuration settings based on various scenarios, and opportunities to test your knowledge.
Engaging Atlas Discussions
Check out fresh discussion shoutouts every week on the Atlas homepage!
Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: allensmith81 , CarolineS , sloth2073 , sleslie99 , SydneyL , Claudius , Lief , RobertT , princely-oclc , and jamiemccardle !
