2443 ResultsMost relevantEscalating Support CasesConsiderations before escalating In Khoros’ support case portal, you can set or change the "Customer Priority" field between low, medium, and high. When issues are urgent, changing the priority t...View results from repliesKhoros Support Contingency Plan...ituation or region. Therefore, our support organization is prepared and built with redundancy to absorb any short term impact from unpredictable causes. In the event that any individual Khoros office is i...View results from repliesSupport NotificationsKhoros Support tracks a notification list to always keep you and your team up to date on news about our product as well as specifics for your particular environment. These notification l...View results from repliesSupport Case ID Migration and URL RedirectWhat's Changing In our enhanced support portal (for more details, refer to this article), all support cases have been assigned new case IDs. However, we've made it easy to find your e...Khoros Support Hours & Observed HolidaysHours of Operation On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday): &n...View results from repliesAurora Accessibility SupportAccessibility is a critical component for communities that want to ensure their web content is accessible to people with disabilities. Aurora strives for a WCAG AA level of compliance for all the m...About Aurora badge rules and supported criteriaFor each community badge you want to create, you must define the rule that determines how a member achieves or receives the badge. For simpler rules, you can use the built-in tool that enables you t...Browsers supported on AuroraKhoros Community Aurora is designed to operate on most web browsers that support modern web standards. For the best possible experience, we recommend using these browsers on the following o...How do I close a support case that's been resolved?When you have an open support case, you will be able to see a new button on the case details page with the option to Close case. Once you are happy that your support case h...Aurora: View support cases in the community...he Salesforce settings to view the support cases. Members with the Read and reply to own support cases permission can access the Case Portal to view their own support cases: The page lists: C...