Since we have moved to 24.4 everything has broken. We cannot attach avatars to newly created pages. GIFs no longer work. The simplest things and key features are not working. 

Khoros PLEASEEEEE actually UAT these before releasing them to the masses. Users production environments are not your UAT team. 

Mitchell_Gordon Thank you for opening a case, I'm discussing with the Support team on this to get clarity on the root cause investigation. We will continue communication with you via that case and if we have an update for all customers, we will post back here.

Couldn't agree more Mitchell_Gordon. We've identified at least 4 customer facing issues that were not present since the release. 

Mitchell_Gordon I worked with our support team and we tested, it looks like your GIF image wasn't the correct format so it was causing an error. Can you validate the issue by attempting to upload another GIF?

drhkc3 We complete UAT and regression issues extensively for each release, so I'll follow up with you on the issues you are seeing.

LarryI I am sorry but I am still having issues with this.

We obtain files and have them saved as .gif and having issues.

We also have had the same issues adding pngs to avatars in newly created page locations. Support stated they are replicating the issues and saw the videos I sent. 

We have also had issues with moving items in the community. The system is notifying individuals when we do not have boxes checked to notify users. The top indicates "Do Not Notify Subscribers" but the bottom says who do you want to notify and 4 boxes. (author of this post, author of destination thread, people who publicly replied to this thread, all participants in the destination thread.)
We have had users confused, including myself, as these counter each other. In theory we don't have boxes checked so the system shouldn't send emails to everyone but we dont have dont notify everyone check. The system sends everyone emails regardless of the boxes are checked at the bottom or not we found out after moving hundreds of posts and flooding users inboxes. 


I've personally had multiple issues across multiple orgs with upgrades. I LOVE your product and have worked on this platform for years. It has supported me and my family and I am extremely grateful. I just keep seeing issues and hope the UAT becomes stronger. It's frustrating missing deadlines or telling managers sorry we are having issues with x and we cannot complete tasks. Our days are so busy wearing a handful of hats while trying to help our contributors. I just hope to have stability somewhere and unfortunately I am not seeing it.

Sorry for the long message but I am not trying to bash a company I love. Just hope to see some improvement. 

Mitchell_Gordon I totally get it and appreciate your posting here! My goal here is to get you the best experience with our products as we can. I'll tackle both of these:

• Issues with PNG uploading: I'll continue working with the support eng on your case to continue troubleshooting and determine why that is happening. We built an image service to handle image uploads with supported file types. Images can (easily) be saved in a different format or get corrupted, so we need to rule that out. I'll work with your support engineer to communicate updates!
• Reason Notifications: This is the feature you are referring to, I believe. If you have some time to sync next week, I'd love to so we can review the behavior and make some modifications to the workflow for notifications to ensure your members aren't being excessively notified. I'll reach out to you via email!

LarryI I have checked gifs on our 24.04 classic box and they are working for us. We have had issues with Gifs previously but these usually turn out to be gifs that are fully compliant with the GIF standard and simply re-encoding them fixes it.

I am not sure I understand the png issue so can't comment on that and we don't use the reason notifications so no help there either I am afraid.

The LarryI I believe allensmith81 called it with the re-encoding/saving items as the file type! Big thank you!!

The gifs and png files we were using I resaved them on my computer as that file type. I'm working on mac incase that is important. Once the files were resaved the images and gifs uploaded properly. 
I have been receiving the images and gifs the same way which has worked in the past. I am not sure why but resaving the images before the upload to a post/avatar is working.



I know we setup something for notification later in the week to cover what occurred and thank you for your time!

Thanks Mitchell_Gordon 

We spotted it a long time ago, there was one specific team who always caused this issue, i don't know if its the tool they used to create the images or the way they saved them but the system would either not render them, render them as a still image or, in once case, the colors were inverted.

Glad that got you unstuck.

Anyone experiencing issues with the move message feature? When we moved messages before the whole thread would move (as expected). 

But after this release it seems only the individual post moves causing the thread to be separated into 2 or more threads.