I became a Community Manager for Khoros in May 2019. I have a background in social media and sincerely enjoy building and nurturing communities. I love watching anime, going to the beach and parks, reading comics, and doting over my two cats.
What are Product Mentions and Product Associations?
In Atlas posts, members can use hashtags to mention products in the message body. These ‘product mentions’ will appear as hyperlinks and take members to a page in the community where you can view conversations about the same product. Mentioned products also appear in a product-snippet component that includes a product image and other product details. We encourage community members to use hashtags to mention products in posts.
How do I mention a product?
Begin by typing a hashtag before a product name in the message body.
A search box will appear listing products with matching titles (see below for full list).
Select the product you want to mention.
Tip : Type two or more letters of the product’s title to search.
How do I visit the Product Page?
Visit the Product Page by clicking the hyperlink of the product mention. This link will take you to a page in the community where you can view conversations about the same product.
Full list of current Product Associations in Atlas:
Below you’ll find all of the current product associations on Atlas. We have only included the most searched Khoros features and products as Product Associations, not all of Khoros’ products and features.
Bulk Data API
Tribal Knowledge Base
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@jeffshurtliff @rose_cobb Thanks for your questions. We are still planning Engage, we are monitoring COVID closely. We will share an update about the format of the event by the end of May.
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Below you’ll find the updates made to Atlas in March 2020. If you have any questions, please let us know in the comments below.
SSO set up between Marketing and Atlas
We’ve set up single sign-on for Marketing customers which allows them to register and sign in to Atlas using their Marketing credentials. Previously they had to email Support or CommunityHelp to gain access to gated content in Atlas, but SSO has made these requirements are no longer necessary for Marketing customers. For more information read this FAQ .
Group Hub: Crisis Management
This group is for customers, partners, and employees to share content, best practices, and collaborate on ways to handle digital customer engagement during crises like the COVID-19 pandemic. Examples include sharing templates for customer messages in Communities, Marketing, or Care solutions, tactics for directing people to self-service or announcing webinars and blogs that we have on the topic.
Crisis Management Expert Event area
A new public area for questions about how to better serve people digitally in a crisis. On Tuesday, March 24th an Expert Event was held with our most experienced customers, employees, strategists, consultants, and partners. These individuals spent time answering questions and sharing best practices around digital engagement, community management, and customer support in a crisis.
Terms of Service added to the footer
Added our Terms of Services to the footer of the community.
Float topic for self
Fixed the issue where the ‘float topic for self’ feature was not working.
Renamed and moved Guidance and Advice category
Renamed the Guidance and Advice category to Crisis Tips and moved it to the top level for the duration of the pandemic.
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