I became a Community Manager for Khoros in May 2019. I have a background in social media and sincerely enjoy building and nurturing communities. I love watching anime, going to the beach and parks, reading comics, and doting over my two cats.
We’re back with a new Community Highlights for October. Let’s jump right in, shall we?
We’re proud to share that Khoros was a strong performer in The Forrester Wave TM : Social Suites, Q4 2019! Read @KevinMo's article to learn more about The Forrester Wave TM : and key takeaways from the report.
October was filled with a lot of great discussions like @Kerri's topic about the great badge debate and @lilim's topic about the new way spammers are getting past the automatic spam system . Did you participate in an engaging discussion recently that you want to share? Comment below!
Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow .
Khoros customers can view the latest Roadmap Webinar , Release notes 19.9 , and new helpful resources like how to export raw data from Response Analytics , and Team performance analytics .
Thank you to everyone who participated in our community last month. Hats off to the top 5 kudoed contributors: @CarolineS, @Claudius, @JasonHill, @PerBonomi, and @allensmith81!
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The last two months came with big updates for Khoros. In August, Jack Blaha, Khoros’ new CEO introduced himself to the community and shared his plans for Khoros. In September, we celebrated the community’s 11th anniversary and unveiled our new name, Atlas , during Engage. Speaking of Engage , we also shared two recaps that you can read here and here .
Over the last two months, we blogged about the difference between Social Media Monitoring and Listening , Brand Authenticity on Social , and shared a sneak peek at the Customer Engagement Maturity Model that was presented at Engage.
We also launched 3 new Product Coaching areas in Atlas: Community , Care , and Marketing . Customers can take advantage of this great resource and schedule 1:1 sessions with our platform experts. For customers new to Atlas, check out the Guide to Atlas Product Coaching Session .
There were some great discussions on Atlas over the last few months like @sarah_m ’s topic about badge redesigns that includes some great examples of badges on other communities and @Enidin's topic about the community life cycle .
For Khoros solution-related articles, we shared 5 New Features Available in Community , including synonym search .
A big thank you to our top kudoed authors in August and September: @Parshant, @CarolineS, @PerBonomi, @Fellsteruk, @JasonHill, and @CyJervis ! Thank you, everyone, who has participated in the community. We always value your insights and contribution to Atlas.
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Today we unveiled a new logo and name for the Khoros Community, Atlas !
Staying in line with our Greek theme ( Khoros meaning chorus ), Atlas was chosen to represent our community as a place to receive guidance. Like a map, Atlas is a way to look at the big picture, as well as all of the parts that comprise it.
With that theme in mind, we will be making some changes to Atlas to improve your experience and make it easier for you to find content and collaborate with your peers. We already started today by renaming the Khoros Corner category to “Atlas Resources & News” and the Khoros View Blog to “Atlas Insights”, with the hope these names changes will make it easier to quickly know what kind of content you’ll find in those areas.
Learn more about Atlas in the video below:
If you have any questions about the new community names and rebranding, please leave a comment below.
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Today marks the Khoros Community’s 11 year anniversary! Khoros started out as Lithium, a smaller company for peer-to-peer support. We’ve now grown into a robust company with products that span across the digital landscape.
It has been an exciting year here at Khoros! The past year was full of many changes, with the biggest highlight being that Lithium and Spredfast merged to create Khoros .
Thank you to everyone who has contributed to our community over the years. You’ve helped make it an amazing place to connect, learn, ideate and share knowledge. The Khoros Community wouldn’t be what it is without you.
11th Anniversary Badge
Commen t by September 13th with a story of how the Khoros Community has helped you, your favorite moment, or one of your favorite features or improvements and you’ll receive our special 11th Anniversary Badge! The badge will be given to qualifying members by the end of September.
Khoros Community by the Numbers
Over the past 12 months, the Khoros Community has had:
836,503 Page views
136,463 Unique visitors
64,776 Badges awarded
8,319 New members
560 Solutions accepted
We’re working on making improvements to the Khoros Community. We’ll make a big announcement during Engage next week, so stay tuned for those updates!
The Stars program and Awards (formally Lithys) will be going through a revamp.
Implementing Single Sign On (SSO) for Khoros Marketing clients.
SSO for all other clients is currently being worked on as well, and will likely launch in 2020.
The beta for Group Hubs.
Improvements to search functionality and the overall user experience.
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Creating your first post
In this video, we’ll show you how to post, which is an essential way to engage in the Khoros Community.
To create your first post, sign in to community.khoros.com and go to the board where you want to post.
Look for the Post button such as, “Create New Post” and click it. The text of the post button differs slightly based on the type of board you are on.
The message editor opens where you can enter your content. Type in your subject and body text. You can add images, videos, or attachments if necessary.
If your post is about a Khoros Product, add an “Associated Project” by typing in the text box.
Add any necessary labels, product associations, and message tags.
We recommend you select “Email me when someone replies” to stay updated on replies to your post.
We look forward to reading your first community post!
Reward and engage with community members
There other ways you can engage with content in the community other than replying to a post. You can give kudos, mark a reply as an accepted solution, and mention users.
Kudos are a way for you to give approval to content you like. To kudo a post, scroll to the bottom of the post and click the Kudo (thumb’s up) button.
Next we’ll talk about Accepted Solutions. If you post a question in a forum and another member replies with an answer, you can mark that reply as an “Accepted Solution.”
After a solution is accepted, the original message is marked as “Solved”.
Finally, you can engage in the community by mentioning other members. If you come across a question or message in the community and know another member who might have the answer or valuable insights to share, you can mention that person in your reply or post by typing the @ symbol and typing their username.
Members who are mentioned are notified and can then easily visit the post they were mentioned in and reply.
These features not only make our community more engaging, but also rewards members for their contributions.
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