AshaC
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Joined 6 years ago
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About Aurora Analytics
To have a successful community, you need to know what’s working and what needs improvement. Aurora provides a robust set of analytics so you can get actionable insights to drive traffic and member engagement. You can determine what kinds of content needs improvement, what your members steer away from, and what they want more of from your community. These metrics help you learn where your members come from, what type of content they engage with, and where to focus on to reach new people. Having clear data enables you to plan towards community goals and make informed decisions to change course when things aren’t working. Aurora Analytics provides visual dashboards and interactive reports to provide you with high-level and detailed data on how your community is performing. Note: Currently, users can see the metrics up to the previous day in Aurora Analytics.. Data is reported in Coordinated Universal Time (UTC). Accessing Aurora Analytics To access Aurora Analytics, open your Account menu and click Analytics. Note: Members must have an Admin or Analytics role to access Aurora Analytics From the Analytics page, you can access Dashboard and Reports. The Dashboard provides you with an “at-a-glance” view of the activities that best indicate the overall health of your community and member engagement across your community. You can customize Dashboard settings to your requirements and get the most out of your data analysis. Reports present you with key metrics on content, boards, categories, and members in a tabular format. Related topics: Accessing Analytics Dashboard Dashboard Settings Aurora Analytics Metric Definitions Aurora Analytics Reports Refer to the Khoros Communities Analytics Essentials course for training on Communities Analytics.Aurora: Getting started as a Community Analyst
Welcome to Aurora! This introduction guides you through the most commonly used features specific to various tasks you can perform as a community analyst, linking each of them to articles on how you can use the Aurora Analytics to achieve these tasks. Measuring the data, tracking your success, and using it to prove how your community is advancing the organization’s broader initiatives will give your community a strong strategic footing. Your primary task as a Community Analyst is to prove your online community’s engagement and value with strong data. Before you begin You need to work with the Community Managers to have a thorough understanding of your community requirements: What are your organization’s goals? What are your team’s goals? What are your community’s goals? Once you have answered these questions, you come up with the Key Performance Indicators (KPIs) to measure against these goals. KPIs represent how your community is performing against strategic goals. So, the KPIs must be relevant to the business and community goals. Choose only those few KPIs that will help move your business forward. For example, the KPIs to increase revenue or increase retention or increase loyalty, and so on. You track and measure these KPIs with benchmarks for each at launch, six months later, nine months after, one year, and so on. Tracking KPIs in this fashion helps you make changes, as necessary, to meet your company’s vision. While KPIs represent how you’re performing against strategic goals, metrics are your “business as usual” measures that still add value to your organization but aren’t the critical measure you need to achieve. Every KPI is a metric, but not every metric is a KPI. Example: Let's say Increase in Customer Engagement is one of the identified KPIs. To measure this, you need various metrics, like Monthly Active Users (MUA) that tracks the number of unique users who visit your community over some period of time and Daily Active Users (DAU) that tracks the total number of people who open and engage with your community in a given day. The DAU to MAU ratio is a useful metric to measure the stickiness of your community. Also, if you see that MUA has dropped since last month, you have something to investigate. Whatever is your goal in hand for business or for the organization, you’ll need to figure out a way in advance how you plan to calculate where you are standing now and how you will achieve the goal. Khoros Community Analytics helps you measure and improve the performance of your community by gaining insights into your community's health. Through a unique combination of performance metrics and web analytics, we offer the deepest insights into customer engagement across your community. Khoros Community Analytics The Khoros Community Analytics dashboard collects data and displays metrics for your community. Note: You must have the Access Reports in Community Analytics permission to access the Khoros Community Analytics dashboard. Getting Started Getting around Khoros Community Analytics to familiarize yourself with each section on the dashboard Enable and access Community Analytics on how to use the dashboard Accessing, downloading and scheduling different reports to understDownloadand the different community metrics you can view Community Analytics metric definitions Viewing data for specific dates Apply filters to Community Analytics reports Schedule Community Analytics reports to be emailed to you Manage scheduled reports Download or schedule member-related reports Engagement drilldown data for different content types Ideas specific reports Khoros Academy Khoros Communities Analytics Essentials courseKhoros Communities: Aurora 25.04 Release Notes
This release brings new tools to help you manage and protect your community. You can now move and merge content across types, mute inbox conversations, and view history for all content types. We've enhanced security checks for images and private messages, and admins can now prompt members for feedback and export their responses. Additionally, there are enhancements to GraphQL. Several bugs are also fixed.Khoros Communities: Classic 25.04 Release Notes
You Found It. We Fixed It. A fix was backported to address a security vulnerability that previously allowed users to add dest_url as a URL parameter in their posts to redirect those who clicked the URL to any website. If you have any questions, contact Khoros Support. For posts with emojis, the emojis are now retained as expected even after the post is edited and published again.Aurora: Merge content types
In active communities, it's common for standalone discussions to overlap with existing knowledge base content. Sometimes, a question or conversation in the forum is better positioned as a follow-up to an article that already addresses the topic. To streamline content and avoid duplication, you can merge a discussion into a knowledge base article as a reply. This keeps related information together, helps future readers find complete context in one place, and makes the knowledge base more dynamic and community-informed. This article covers how to merge content and metadata lost after the merge. Note: You can merge only discussions and ideas as a reply or comment to posts of any other content type post. Blog posts, knowledge base articles, and events cannot be merged as comments or replies to posts of another content type. Merge content Let’s see an example of how a discussion is merged as a comment on a knowledge base article. The following screenshot shows a discussion in a forum called “UX writers Forum” with 2 replies. The following screenshot shows an article in a knowledge base called “UX writer KB” with 2 comments. To merge the discussion to the knowledge base article: On the discussion page, open the Options menu. Select Move. A window opens where you can select to move or merge. Select Merge as a reply to an existing post of any content type. Select Continue. A window opens where you can choose the destination of this discussion. You receive a prompt informing you of the metadata lost after you merge this content. (Optional) If you want to notify the author of the discussion about moving it, select Author of this post checkbox. (Optional) If you want to notify the members who replied to this discussion about moving it, select Members who replied to this post checkbox. (Optional) If you want to notify the author of the destination post, select Author of the destination post checkbox. (Optional) If you want to notify all members who participated (replied or gave Likes) to the destination post, select All participants in the destination post checkbox. Select Move. The discussion has been added as comments under the article. There are now 5 comments in total—2 were already part of the article, and 3 come from the moved discussion, including 2 of its replies. Metadata loss after merge Below are the details of what metadata is lost when a content type is merged to a board of a different content type. Source Destination post Metadata lost Discussions Any content type Tags and SEO related details Ideas Any content type Tags, idea status, status comments, and SEO related detailsAurora: Move post to different content types
Duplicate content and evolving conversations are common in the community. Sometimes, a discussion is better suited to a different content type. For example, a topic originally planned as an event might work better as a forum discussion if participants are spread across time zones. Likewise, an active discussion could evolve into an event for real-time engagement. To maintain continuity and preserve valuable conversations, you can move content between formats without losing context. This article covers how to move content and metadata lost after the move. Move content The following is an example of moving a discussion to an idea. The discussion is in a forum board called “UX writers Forum” and has 2 replies and 1 Like. On the discussion page, open the Options menu. Select Move. A window opens where you can select to move or merge the content. Select Move to a different board of any content type. Select Continue. A window opens where you can choose the destination of this discussion. In the Destination field, select a place in the community. In our example, we choose an idea board called “UX writer Ideas.” (Optional) If you want to notify the author of the discussion about moving it, select Author of this post checkbox. (Optional) If you want to notify the members who replied to this discussion about moving it, select Members who replied to this post checkbox. Select Move. You receive a success message. The discussion is now an idea on the selected idea board. Existing likes display as votes, and the two replies appear as comments on the idea. Similarly, you can move any content type to a board of any other content type. While moving, some of the metadata belonging to the original post is lost. This information is shown to you as a prompt before the content is moved. For example, as shown in the following screenshot, when you move an idea to a forum (or a board of another content type) the idea-specific details like status and status comments are lost. Meta data loss after move Below are the details of the metadata that is lost when a content type is moved to a board of a different content type. Source Destination board Metadata lost Blog posts Knowledge base board Cover image Blog posts Any content type board other than knowledge base board cover image, co-authors, introduction, blog post summary, and history Discussions Any content type board N/A Events Any content type board Type of event, start and end date, video URL, location, and featured guests Ideas Any content type board other than Ideas board Status and status comments KB article Blogs board Contributors KB article Any content type board other than Blogs board Contributors, introduction, article summary, and historyAurora: View the history of published content
Over time, content posted to the community can change as different people edit the content. These changes can be subtle or complete rewrites of the original content. Sometimes, changes get made that are not correct or need to be reverted to an earlier iteration of the content. Aurora gives you the ability to track the changes in every version of published content of any content type, including replies and comments. For example, each time you publish a KB article or blog post, the major version number is incremented (v1.0, v2.0, and so on). For example, in v1.0, 1 is the major version number and 0 is the minor version number. The minor version number is always zero for a published article. Each time you edit and save a published article, the major version number remains the same as the current version number and the minor version number is incremented (v2.1, 2.2, and so on). For every version, you can see who made the change and what was changed. Let's look at an example of the version history for a knowledge base article. To view the history of revisions: Go to the KB article page. Select History. The revision history of the article displays in a popup window: The published version gets an incremental version number (v1.0, V2.0, v3.0, …) From the Version History view, you can: view the revision notes that were added while editing the article. Compare the versions of the article. Edit and restore any older version of the article. Permissions Set the permission View edit history under Settings > Roles and Permissions > Content to allow members to view and compare different versions of posts any content type or replies or comments.Add Rich Text Preview
You can generate previews for external URLs and preview content within the community itself using the Rich Text Preview option. These URLs must be from a supported Embedly provider. Here’s a short guide on how you can preview a CodePen URL (a supported Embedly provider) before you publish your content. Note: We have taken security measures to prevent the previewed content from generating pop-ups, downloading content, and uploading forms. We provide Embedly support in the Community to include the following content: Typeform Vidyard: You can play the videos either in the community by accepting cookies or play on the video provider’s native platform. As shown in the following screenshot, you receive a banner asking you to accept the use of cookies or play it on the provider’s platform. The screenshot below shows that the video can be played within the community after you grant the video provider permission to use your browser’s cookies. Loom: Similarly, you can add Loom videos. You can play the videos either in the community by accepting cookies or play on the video provider’s native platform. As shown in the following screenshot, you receive a banner asking you to accept the use of cookies or play it on the provider’s platform. After you accept to drop cookies you can play the video in the community. Note: To include the above mentioned videos, you must enable the External link previews and External link warning settings. Learn more about these settings.Managing external link previews and warnings
To improve content visibility and user build trust, you can configure how external links behave in your community using two dedicated settings: External link previews: Toggle on to generate rich previews for external URLs, allowing members to see linked content directly within the community. External link warning: Toggle on to show a confirmation message when members select a link that leads them outside the community. To enable Rich text preview: Open the Account menu. Go to Settings > Content Features > Links. Toggle on External link previews. Toggle on External link warning. Learn how to add Rich text previews.Aurora: Internet Calendar Scheduling (ICS) file support for Events
You can add an event invitation to your calendar either manually or automatically. To add an event manually to your calendar: Select Add to calendar to download ICS (Internet Calendaring and Scheduling) files. Add community events to any calendars of your choice. Note: The ICS file downloads only upcoming events. To add an event automatically to your calendar: Select Attending or Interested for an event. A calendar invitation is automatically added to the calendar associated with your registered email address. The following screenshot shows an event that is automatically added to the member’s calendar. From here, you can RSVP and read the content of the event.
