Khoros Communities 26.4 Release Notes
26.4 brings the Aurora homepage to life. Members can now react, reply inline, and save content directly from the feed without navigating away, while cross-board posting lets anyone start a discussion from any page in the community. Managers get a safe mode to evaluate Answer Assist quality before enabling it for members. Across Classic and Aurora, the release also delivers security patches, search fixes, and broad editor and stability improvements. New Features Aurora - Early Access Features The features in this section are available in Early Access for Aurora communities. They are behind feature flags and must be manually enabled — contact your Customer Success Manager to begin. Once enabled, all features are fully configurable from the admin panel. Note: Classic users can migrate to Aurora at no cost in 2026. Contact your CSM for detail Cross-Board Posting: Members can now start a post from the homepage or any category or landing page — no more navigating deep into the community structure to find the right board. Start a Discussion CTA — Admins enable a posting button on any page template via the Designer Tool. Button text is configurable (default: "Start a Discussion"). Permission-aware board picker — A searchable flat list showing only boards the user has permission to post on. Private group boards are hidden from non-members. All content types supported — discussions, blog articles, KB articles, ideas, and events. If clicked from within a specific board, that board is pre-selected in the picker. Anonymous users see the button but are redirected to sign-in on click Interactive Social Feed: Aurora's homepage Feed section transforms from a static list of post titles into a living, social feed where members can participate without breaking their browsing flow. Inline comment expansion — Click "See details" on any post to expand and read the latest comments directly in the feed. New/unread comments are surfaced first with clear visual highlighting. Inline replies — Reply to any discussion directly from the homepage feed using the same rich editor and community settings as the full thread view. Full post view — Expand the complete post body within the feed context; navigate to the full thread only when you need deeper engagement. Infinite scroll — The feed auto-loads additional posts as you scroll, with admin-configurable batch sizes and load limits. Admin controls: Enable or disable the interactive feed globally or per board from Admin → Settings → Content Features → Homepage Social Feed. Configure comment display count, infinite scroll batch size, and pilot specific boards before rolling out community-wide. One-click emergency disable option if issues arise Multi-Semantic Reactions: Move beyond a single "Like" and let members express nuanced sentiment. Reaction types include: Need This, Helpful, Insightful, Celebrate, and more — configurable per community. Reaction picker appears inline on posts and comments in the feed and full thread views. Members who react with "I Need This" automatically follow the thread and receive notifications when a solution is posted. Reaction counts display in real time; notification messages explain why members are receiving updates. Save & Follow — Inline Feed Actions: Members can now manage their personal content queue directly from the feed. Save/Bookmark — Save any post to "My Stuff" with a single click. Add private bookmark notes. Follow/Unfollow — Follow threads for notifications; unfollow directly from the feed at any time. Bulk unfollow — Manage followed content at scale. Auto-follow — Members who react with "I Need This" are automatically subscribed to solution notifications. Admin Review Mode for AI Answer Assist: Community managers can now safely test Answer Assist quality on live production data without any impact on member experience. Review Mode toggle — Enable per board in Answer Assist settings. The toggle label dynamically reflects the current state: "Enable Review Mode" when off, "Enable Live Mode" when on. Shadow processing — Answer Assist generates answers normally but routes them to the Answer Queue for admin review instead of posting to members. Zero member impact — No answers posted, no expert notifications triggered, no AA UI rendered for members in review mode. Answer Queue — Review mode entries are labeled "REVIEW MODE" and include the generated answer content and identified expert names. Answer Requests Opt-Out: Experts can now opt out of automatic question routing when they don't want routed questions. (feature flagged with Answer Assist) Likes & Reactions Email Notifications: Notify users by email when their posts receive likes or reactions (feature-flagged with the social feed). Classic Newest Sort for Knowledge Base Tags: Sort knowledge base Tag Results by newest post date. Classic and Aurora Custom Embed Extension Point: Add custom embed integrations to the rich text editor toolbar in a supported, generic way. Classic Security Fixed private message images being viewable without logging in. (Classic and Aurora) Fixed an attachment upload issue that could let a file be served with an unsafe content type. Fixed SAML SSO not enforcing the required-signature setting on assertions. Fixed anonymous API access that could expose private, moderation-held message data. Fixed the kudos revoke API returning a business error instead of an authentication error for unauthenticated requests. Added autocomplete hints to the registration form to prevent incorrect credential autofill. Fixed OAuth callbacks double-encoding the state parameter, which strict clients could reject. Accessibility Fixed flat heading levels on Classic profile and widget pages for screen readers. Exposed the rich text editor body as a labeled multiline textbox for screen readers. Fixed keyboard focus getting stuck in the rich text editor toolbar at high zoom levels. Fixed keyboard tab order so the Labels field is reachable before Post and Cancel on the compose page. Added a visible required-field indicator and aria-required to the compose message Subject field. Exposed the rich text editor list and text-color controls as split buttons to screen readers. Added a visible tooltip when keyboard focus lands on a rich text editor toolbar control. Rendered Help FAQ procedural step labels as proper headings for screen readers. Search Fixed an exact-title search match not appearing in results. Fixed the search auto-suggest dropdown not appearing on some communities. Fixed board search returning stale category results after a board was moved. Fixed product and managed-tag search returning no results for certain multi-part terms. Fixed full-text search not preserving compound terms joined by hyphens or slashes. (Classic and Aurora) Fixed search dropping trailing terms in some multi-term queries. (Classic and Aurora) Improved REST API search response times for large result sets. Analytics Restored Community Analytics traffic tracking (Page Views, Visits, Unique Visitors). (Classic and Aurora) Fixed inflated "Members Online" counts caused by automated traffic. Fixed Community Analytics failing to launch on sites that disable tickets on GET requests. Fixed Topic Posted, Topic Updated, and Topic Deleted analytics events firing twice. Editor & Content Restored fullscreen playback for external videos inserted via Insert Video from the web. Fixed the rich text editor body expanding uncontrollably and blocking posting on some environments. Fixed image captions not displaying for knowledge base authors and readers. Fixed Vimeo embeds showing a [video] placeholder after publishing. Fixed image and custom-width slider issues in the editor. Fixed a moved root Blog post redirecting to a restricted board instead of showing the moved-content placeholder. Fixed the Draft filter on Knowledge Base and Blog dashboards showing published articles. Notifications & Email Fixed missing workflow notification emails for blog articles awaiting review. Fixed subscribers not being notified when a subscribed message was moved to a new topic. Fixed edit notifications not respecting the Notify Followers setting in some cases. Fixed a missing notification-tracking record for a subscribed reply. Fixed inconsistent Notification Feed counts depending on which server served the request. Fixed button alignment not being honored in rendered email HTML. Fixed several bugs in Email Template Management. Made the email Template Card scrollable and preserved its filter selection. Moderation Restored report-board notifications for Content Filter deny events. Fixed private message content-filter notifications not posting to the report board. Fixed a server error after hiding a message from Spam Quarantine. Fixed Moderation Manager reusing a stale Spam reject reason. Restored dismissing the spam and moderation preview modal with Escape or an outside click. API Fixed REST API v2 Search not consistently enforcing result-size limits on expanded data. Fixed REST API v1 metadata pagination duplicating results past a large offset. Fixed the user-creation API response missing the rank field. Fixed the messages API ignoring the "sort by kudos received" option. Fixed predefined labels losing their configured letter case in the API. Fixed anonymous search requests omitting a user's registration date when access was enabled. Fixed missing user profile fields on parent-message-author activity log entries. Fixed the Images API returning a server error when querying a deleted board. Fixed the Images API's upload-time range query omitting valid images. Core Fixes Fixed a server error when following the Article Contributions link after logging in. Fixed abuse reports submitted by anonymous users not being recorded. Fixed Private Messages content being clipped at high browser zoom levels. Fixed server errors on kudos button links on certain pages. Fixed an error when moving an individual Events comment to another Events board. Fixed board sort order not honoring the latest-activity timestamp. Fixed a server error when opening an archived thread with a soft-deleted nested message. Fixed duplicate or inconsistent reply state caused by orphaned data rows. Fixed unanswered-thread auto-escalation stalling behind a single failed topic. Fixed the Top Solution Authors widget rendering empty on the board page. Restored location autocomplete suggestions in event location fields. Fixed the tag cloud size setting not limiting the number of tags shown on posts. Fixed sub-category and date fields not updating correctly. Fixed SSO registration setting visibility and improved its admin configuration. Fixed Product Catalog Sync deleting products that were present in the uploaded file. Fixed a consecutive-login badge not being awarded due to undercounted login streaks. Fixed Q&A structured data pointing the accepted-answer link to the author's profile instead of the answer. Fixed Japanese short-month names rendering incorrectly on some servers. Performance & Stability Fixed a memory leak that could cause periodic Classic server downtime. Fixed a memory leak from deleted boards that caused gradual slowdowns. Fixed a session-handling race condition that caused intermittent server errors. Fixed a backlog of stale video records delaying new video uploads. Fixed a search indexing issue where malformed data could stall indexing. Fixed a homepage error that could occur after moving a threaded reply. Improved tag-cloud widget performance to avoid slow scans. Improved loading performance of the message and topics view. (Classic and Aurora) Improved performance of previous/next image navigation, especially in large galleries. (Classic and Aurora) Fixed a memory leak when processing animated GIF images. (Classic and Aurora) Improved reliability of video integrations when the provider rate-limits requests. (Classic and Aurora) Fixed large GDPR content export downloads timing out. (Classic and Aurora) Aurora Enhancements AI Answer Assist Expert Opt-Out for Answer Requests — Community members identified as experts can now opt out of receiving Answer Request notifications globally or per topic. Admins can remove specific users from the expert pool. The routing algorithm respects opt-out status before selecting experts, gracefully falling back to the next available expert. Simplified Answer Confidence Threshold — Reduced to three plain-language options — Moderate (Recommended), High, and Extreme — with percentage values removed. "Moderate" is now the default for new and unconfigured communities, applied in both the main AI Settings page and the per-board settings modal. Hide Post Relevancy Threshold — The post relevancy threshold input has been removed from the AI Settings UI. It defaults to 50 and can be overridden via config key for communities that need tuning. "Expert Report" Rename — "Experts Leaderboard" is renamed to "Expert Report" throughout the Aurora admin UI. Email Templates Template Version Lifecycle Management — Community managers can now mark templates and individual versions as active or inactive, preventing inactive versions from triggering unintended automation. Clone, rename, and delete versions directly from the template manager. Digest Notification Emails — Digest notification emails are now supported within the Email Templates system with their own default templates and configurable variables. Previously handled outside the template system due to complexity. Reactions Email Template — Communities with the Social Feed enabled now have a dedicated email template for reaction notifications, replacing the legacy Kudos email when Social Feed is active. Includes post byline, title, and styled reaction chips — customizable via a new Reactions content block in the email editor. Communities not using Social Feed see no change to existing Kudos emails. "Post Templates" Rename — "Workflow Templates" has been renamed to "Post Templates" throughout the email templates interface for clarity. AI Moderation Poll AI Moderation — Quick Poll content is now submitted to the AI moderation pipeline. Poll question text, answer options, image alt text, captions, and image URLs are all inspected. Polls are durably requeued for moderation after creation; poll voteability is blocked until creation-time moderation completes. Quick Poll Content Checked by Akismet — For communities using Akismet without AI moderation enabled, Quick Poll content is now submitted to Akismet as part of the poll creation flow. A rejected poll-bearing post keeps the poll non-voteable. Moderation Queue AI Filters — "AI Flagged" and confidence threshold filters in the moderation queue now correctly narrow results. aiVerdict and aiConfidence are now indexed on the message search index. Clarification Questions Clarification Answer Moderation Unified with Standard AI Flow — Clarification question answers are now processed through the same AI moderation pipeline used for regular posts and replies, ensuring consistent pre-moderation, post-moderation, bypass, and moderation-off behavior across all content types. Rejecting a clarification answer hides that answer only; the parent post is unaffected. Others WebP Image Uploads: Upload images in WebP format without the upload being rejected. Bug Fixes Answer Assist Fixed raw HTML markup appearing inside Answer Assist citation snippets shown to members. Fixed extra blank lines appearing in AI-generated answers. Fixed Answer Assist generating duplicate AI replies when a post is edited mid-response. Fixed Answer Assist running on boards not selected in Target Sources, incorrectly surfacing "expert notified" notifications. Fixed filtered-out citations appearing in the citations list. Fixed Answer Assist using citations not present in the current CLM build. Fixed Answer Assist using low-relevance citations in answer generation. Fixed expert suggestions remaining visible after an AI answer succeeded on retry. Fixed missing Answer Assist translations in the enduser app for several locales. Fixed retry failures around Answer Assist reply creation. Fixed ai_auto_reply.metadata_write_enabled defaulting to FALSE; now correctly defaults to TRUE. Fixed Answer Assist not recognizing Khoros Managed Key configuration, resolving "API key is not configured" errors for communities using Khoros-provided keys. Fixed Expert Notification event not firing when an AI answer is generated on a board with a timer delay. Improved reliability of AI answer generation during brief service slowdowns. Clarification Questions Fixed Clarification Questions not generating on boards where only the primary LLM is configured with no fallback. Fixed Clarification answers failing to save when an admin used "Switch Member" to act as another user. Fixed Clarification Review admin pages failing on communities without Lithium Studio enabled. Fixed Clarification classifier mis-parsing LLM output and treating nearly every post as a question. Fixed multiple Clarification defects: board settings accuracy, bulk enable/disable, reminder behaviour, abandonment handling, and lost answer submissions. Fixed Clarification Questions not coordinating with Answer Assist when board answer delay is set to 0. Fixed Clarification Questions surfacing about details already stated in the original post. Fixed Clarification Questions not generating on boards where Answer Assist is disabled but Clarification Questions are independently enabled. Fixed Clarification UI appearing on admin home page; now gated to message pages only. Fixed category-level clarification settings not reflected in board-level display, showing a misleading "disabled" state when settings were inherited from the parent. Fixed CM Guidance Examples allowing duplicate entries with no validation. Fixed clarification state and questions not visible to admins on post detail pages; now accessible directly without navigating to the Clarification Review console. Short clarification answers — yes, no, n/a, or a single number — are now accepted. AI Moderation Fixed moderation status incorrectly showing "AI: Pending" for content on boards where AI moderation is disabled or skipped; now correctly shows "AI: Disabled" or "AI: Skipped". Fixed Spam and Other reject reason options missing from the reject dropdown for replies in threaded view. Hardened AI moderation background sweeper against stuck-row failures. Fixed wrong info message shown when content is rejected as Abuse by a Moderator. Fixed AI moderation global kill switch taking 15–60 seconds to take effect due to missing cache invalidation; now takes effect immediately. Created an extension point for message-attached components to participate in the AI moderation pipeline. Updated AI moderation "under review" banner copy. Fixed AI Settings toggles breaking when configuration failed to load or returned an empty response. Events Fixed registration cancellations in Aurora not syncing to Zoom, leaving registrant counts incorrect. Fixed registrations by partially registered users not being pushed to Zoom. Fixed anonymous users getting an "Error Rendering Component" crash when opening event pages. Fixed Zoom event date and time not being auto-fetched when linking a meeting to a community event. Fixed missing validation for Zoom vs. community event time, type, and meeting ownership mismatches. Email Templates Fixed email template editor showing a success confirmation without actually saving; errors now surface correctly. Fixed not being redirected back to the template list after deleting the last template. Fixed four Digest email editor issues: layout rendering, preview display, variable substitution, and save/publish behaviour. Fixed Undo action incorrectly clearing original text when reverting a block duplication or close action. Fixed unsubscribe URL in email templates not resolving correctly, ensuring opt-out links in community emails function as expected. Fixed the Send Email Orchestrator action firing for triggers not configured to the Immediately cadence. Fixed button alignment issues; added support for placing two buttons on the same line; fixed image alignment discrepancies between edit mode and preview. Orchestrator Fixed rule description having no character limit, causing lag and "Error updating fields" on save. Fixed duplicate condition validation, webhook header banner, THEN blocks warning, cancel confirmation dialog, and HTML rendering in email preview. Polls Fixed adding a poll image to a post incorrectly stripping the main post's featured image on publish. Fixed Polls appearing as questions in the AI Answer Assist log. Designer Fixed icons and user avatars appearing stretched and distorted in Designer → Page Templates device preview mode. SSO & Registration Fixed SSO registration field configuration showing "Private Notes Consent" instead of "Privacy Policy"; field is now hidden when no Privacy Policy is configured. Search Fixed searching for a board by its exact name returning no results. Fixed Manage Content search dropping trailing terms when combining subject text with an author filter. Platform Added quill-resize-image to Aurora allowed dependencies, unblocking image resize capability in the rich text editor. Fixed a page crash on certain pages following a framework upgrade. Fixed navbar theme styling not applying consistently across pages. Fixed the Cancel button showing a raw translation key in a report modal. Fixed the API returning null instead of an empty connection for non-null connection queries. Security Stripped EXIF metadata, including GPS and device information, from image attachments on upload. Fixed an untranslated technical label on the SAML sign-in page. Accessibility Improved keyboard focus visibility on tags in High Contrast mode. Added a visible keyboard-focus indicator in the inline message view (WCAG 2.4.7). Added visible keyboard-focus indicators to the emoji picker toolbar controls. Added a forced-colors (high-contrast) fallback for overlay button styling (WCAG 1.4.11). Added meaningful alt text to the community brand logo based on the community title (WCAG 1.1.1). Added a contextual accessible label to the Solved badge for screen readers. Moderation & Appeals Restored Spam and Other reject reasons for replies in threaded view. Fixed Approve and Reject actions being hidden in the moderation overflow menu. Made the Review Mode toggle state easier to see at a glance. Fixed Review Mode board-override count and selection cascade behavior. Fixed stale reason codes appearing in the abuse-report banner. Fixed the Ban Member action appearing for users who are already banned. Added full citation details to Admin Review Mode. Fixed the appeal decision button being hidden from non-admin message authors. Hid the "Appeal Again" button once a user reaches the appeal limit. Hid an AI-only appeals setting when AI moderation is disabled. Fixed the Appeals tab crashing on refresh and a redirect issue. Fixed the Appeals tab label not being translated in the account menu. Changed the "In Review" Banner so it will not longer display with "selective moderation" and will only show when you have the "Required" moderation style enabled. Search Fixed a crash when paging through more board search results. Fixed searching for a board by its exact name returning no results. Fixed "Newest" search sorting by last-edited date instead of original post date. Fixed a potential crash in search-term handling. Analytics & Metrics Fixed indefinite loading on the Active Users and Members Traffic detail modals. Fixed the DAU/MAU Ratio detail modal flickering against its previous-period value. Renamed Metrics Explorer's "Group Hub" label to "Group". Renamed the Compare modal's "Select All" option to reflect its 10-metric limit. Clarified that the "Survey Helpful Yes Then" metric reports a count. Included categories and group hubs in the Analytics dashboard place-picker search. Fixed the analytics popup not closing after a request-to-join action. Re-enabled Aurora survey analytics events. Added view tracking for the split-view inline reading pane. Fixed missing Aurora node links in the CIC API for non-board nodes. Editor & Content Fixed extra empty paragraphs appearing when pasting plain text into the editor. Fixed Source View corrupting code blocks containing angle brackets or here-doc syntax. Restored the anchor-link icon on Blog and Knowledge Base article headings. Enabled the image-resize plugin in the rich text editor for Aurora. Prevented saving a knowledge base article before attachments finish uploading. Fixed draft Knowledge Base articles losing tags when custom fields were edited. Unified the edit and preview canvas for a more consistent editing experience. Email & Notifications Fixed several issues in the digest email editor. (Classic and Aurora) Required a fallback message before saving or publishing a digest email. (Classic and Aurora) Fixed a broken destination after deleting the last version of an email template. (Classic and Aurora) Routed the unsubscribe link through notification settings and removed the external-URL option. (Classic and Aurora) Migrated digest emails onto the email template system. Preserved entered text when undoing a duplicate or close in the email template editor. Surfaced an error instead of a false success when saving an email template with an empty subject. Fixed the Send Email action firing for triggers not set to the Immediately cadence. Renamed the "Workflow" email-template category to "Post". Fixed the notification bell not updating on Recent Posts. Fixed broken reply links in plain-text subscription emails when the title contains a curly apostrophe. Registration & SSO Fixed Group Hub email invites failing for new SSO users mid-registration. Fixed the Register control intermittently showing the local sign-up form instead of external SSO. Made SSO-managed name fields read-only instead of hidden and excluded them from submission. Fixed the password-reset page failing when anonymous API access is disabled. Gated the SSO Private Notes Consent field on the Direct Message consent setting. Polls Fixed adding a poll image removing the main post's image on publish. Fixed additional poll bugs and removed the sign-in requirement to vote. API Fixed REST v2 API queries selecting the same field at multiple nesting levels. Fixed the API returning null instead of an empty result for non-null connection queries. Fixed the API returning null for a valid user's private statistics. Fixed the user API role-exclusion filter returning users it should exclude. Core Fixes Fixed an error when moving a reply to a different board. Fixed signed-in users getting an error page when browsing tag pages. Fixed signed-out users landing on a broken create-content page across boards. Fixed a page crash affecting some pages after a framework upgrade. Fixed the Page Builder editor crashing when selecting a custom Text/HTML widget. Fixed a crash when an optimistically-rendered reply has no moderation data yet. (Classic and Aurora) Fixed a crash when hovering over an anonymous blog author's profile link. Fixed a server error that broke Featured Content and Related Content widgets. Fixed the Inbox stopping after about 45 conversations. Fixed the "Show More" link on Idea boards not loading additional results. Fixed the @-mention suggestion dropdown closing itself in the reply editor. Fixed the @-mention autosuggest not appearing on Android mobile browsers. Fixed Related Content links not following external redirects when clicked in-app. Fixed hidden-board content still appearing on an author's public profile and activity pages. Fixed the Cancel button showing a raw translation key in a report modal. Fixed a duplicated reaction tooltip and added one-click liking. Fixed navbar theme styling not applying consistently. Fixed several issues in the cross-board posting destination picker. Fixed a cross-board call-to-action, a reaction label, and a bulk-unfollow refresh issue. Fixed the image picker in My Stuff replies and a stale-reply refresh issue. Added inline validation to block duplicate configuration examples. Completed the Occasions-to-Events and TKB-to-Knowledge Base terminology rename. Persisted custom survey question and answer wording through text-override settings. Made survey submission atomic and per-user on the server side. Improved cache reliability under heavy load, reducing intermittent errors. Improved spam processing reliability by preventing a retry backlog buildup. Fixed an Aurora SDK dependency conflict blocking clean installs. Pre-Prod Rollout: August 3-4. Testing window open from August 4 through August 16. Production Rollout: August 18-19.749ViewsSign in to react to this post8CommentsJune 2024 Atlas Highlights
Hello Atlas members! If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Preparing Atlas for an Aurora upgrade Khoros’ own community, Atlas, is upgrading to our next-generation solution. Learn more about the changes coming and share your thoughts! Khoros Academy: General Availability We are excited to announce that Khoros Academy is officially generally available to all customers! Marketing Mastering global content strategy: Insights from Target, SAP Concur, and GM Learn to refine your marketing strategy by examining how three leading brands—General Motors, SAP Concur, and Target—have elevated their global content planning. Communities Khoros Communities 24.04 Release Notes In this release, we've provided several updates to Events and resolved some bugs. Community Aurora 24.04 Release Notes This release includes Badges updates, custom fields for Salesforce escalations, new filters on the Manage Content dashboard, Analytics updates, developer experience updates, and several bug fixes. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Upcoming Khoros Fresh Features Product Release & Roadmap Webinar Tuesday, June 25 - 10am CT Learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Community works with LogicMonitor: Navigating the transition to a new community platform Thursday, June 27, - 12pm ET Join us for a webinar on Thursday, June 27, at 12pm ET to gain expert guidance on maximizing the potential of your community platform and driving sustainable growth for your organization. Available On-demand Khoros Communities Dev Lab | Virtual Meetup Rewatch this developer meetup that includes insights from product leadership about the Khoros Communities: Aurora SDK, a live Q&A session! Engaging Atlas Discussions Check out fresh discussion shoutouts every week on the Atlas homepage! Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: CarolineS, AbhishekIlindra, A11ey, Akenefick, tyw, StanGromer, allensmith81, Lief, luk, and softech! Learn about what it takes to ascend to Titan statusViewsSign in to react to this postCommentsJune 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Joins IgniteTech: To Transform Customer Connections in the AI Answer Engine Era Today marks a transformative milestone in the Khoros journey as we announce our acquisition by IgniteTech, a leader in AI innovation for enterprise software. This strategic partnership comes at a critical moment when traditional approaches to community engagement and brand care face unprecedented challenges in an AI-first world. [Webinar] The Exciting Road Ahead for Khoros Customers with IgniteTech and AI For the past few weeks, IgniteTech has been focused on understanding your business and how you use Communities, Care, and Social Media Management. They are ready to share what’s next, including how they’re integrating AI into the Khoros platform. Khoros Academy is now live with new and updated features Enjoy our newly updated on-demand, self-service Learning platform to gain the knowledge and skills you need to succeed with Khoros. If you have not registered for Atlas, please do so to access our newly enhanced self-service Learning platform. Communities [RECAP] Launching on Khoros Communities session #4: Launching best practices Take a deep dive into the best ways to promote your community, how to create your community guidelines, and what to consider when migrating or upgrading your community. Care Manage View: bulk tagging in Moderation columns Moderation columns in Manage View now contain the option to Tag posts in bulk. This enhancement improves the moderator experience in Manage View as you can now bulk Reject posts, Approve posts, mark posts as Spam, and Tag posts in your moderation columns you’ve already set up with your desired filters. This option was previously available on Post columns and functions the same way as it does on those columns. Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: sloth2073 , Lief , annalisadib , CarolineS , SydneyL , leowarren , GlennD , CyJervis , allensmith81 , and JasonHill!ViewsSign in to react to this postCommentMay 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Communities [Recap] Khoros Communities Spring Product Update Review the recent product update webinar to learn about key releases from the past year, in-progress initiatives, and a teaser of strategic concepts we’re investing in. Launching on Khoros Communities session #4: Launching best practices | Instructor-led training Take a deeper dive into best practices around promoting your community, creating your community guidelines, and other general best practices to consider when migrating or upgrading your community. Value Analytics Surveys for Khoros Communities Aurora We’ve heard your feedback and are excited to reintroduce a familiar Khoros Communities feature from Classic into Aurora: Community Experience Surveys (formerly Value Analytics). This update brings back the ability to collect structured feedback from your community members so you can better understand how they’re experiencing your space. Calendar Invitation Email on Event Confirmation for Khoros Communities Aurora Previously, members had to manually add the ICS file to their calendars. With this release, when you select Attending or Interested for an event, a calendar invitation is automatically added to the calendar associated with your registered email address. Move and merge content across content types for Khoros Communities Aurora There’s often duplicate content or evolving conversations in the community that may be better suited to a different content type or format. To help manage this, we’re introducing the ability to merge root posts and move content across content types like Blogs, KB articles, Events, Ideas, and Discussions. Automatic spam detection for images for Khoros Communities Aurora Starting this release, all images, along with the text content, will be scanned for automatic spam detection. Care Meta Threads is now available within Khoros Care Khoros is pleased to announce that Meta Threads is now supported as an integrated channel within Khoros Care. The integration allows brands to respond and engage with their followers on brand posts, allowing them to provide top-notch social care and advocacy at scale. Apple App Store integration Individual Keys for Khoros Care In Khoros Care v24.11.1, we introduced the ability to integrate your Care instance with the new Apple App Store integration. At the time, this required the use of the Key ID located under the Team Keys. As of this release, you can now use Individual API Keys for this integration, which is useful for brands that do not want to use Team Keys due to internal preferences. LinkedIn DM Support in Automation Framework You can now create bots that leverage LinkedIn's direct messaging. This feature has channel-specific limitations. While Care supports ingesting images, videos, documents, GIFs, and text, the API for LinkedIn's direct messages includes support only for text and emojis (8000 characters per message) sent by agents. Allowlist requirements for UI connection issues for Khoros Care For customers using a firewall who are not able to connect to the Care UI, ensure the following URLs are in your allowlist: *.khoros.com (preferred) *.app.khoros.com (preferred) If your IT Team requires individual URLs, include this URL: http://massrel-pub.marketing.app.khoros.com/ Refer to Configure your firewall to work with Khoros Care to view a list of other URLs necessary to add to your allowlist. Instagram private message text & media handling Because responses to Instagram private messages can contain only text or media, Care now makes it much clearer that you cannot send both at the same time. When you enter text and attach an image when responding to a private message, the Message [user] button becomes grayed out. Additionally, if you hover your cursor over the button, a message lets you know that you can send only text or media but not both. Marketing Instagram Metrics Update: Views Mapped to Impressions for Khoros Marketing To align with Meta’s recent deprecation of certain Instagram metrics, we’ve updated how views are reported across Instagram post types. Views now map to “Impressions” metric across all Instagram content types—Posts, Reels, and Stories—for consistency across social networks. For Instagram, "Views" and "Impressions" now refer to the same underlying metric - “Total number of times your app user's Instagram Media object has been seen.” Flow Deprecated Channels Removed from UI for Khoros Flow The following deprecated channels with no activity are no longer shown in the UI: Apple, Front, MessageMedia, Mavenir, Rocket Chat, Telekom RBM, Kik, Viber, Google Business Messages, Twilio, Facebook Messenger, and WhatsApp. This cleanup helps reduce clutter and prevent confusion from unsupported options. Users now see only active, supported channels when integrating Flow projects. However, users can still add these channels to their projects from the Khoros Care integration. Webinars & Events Upcoming Launching on Khoros Communities session #4: Launching best practices Wednesday, June 4, 2025 Early Session: 7 am CDT / 12 pm UTC | Late Session: 12 pm CDT / 5pm UTC Khoros is offering live instructor-led training on Launching on Khoros Communities: Launching Best Practices to help you promote your community and create community guidelines. Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: allensmith81 , Lief , SydneyL , CarolineS , sloth2073 , Akenefick , sleslie99 , Claudius , annalisadib , and CyJervis !ViewsSign in to react to this postCommentsApril 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Communities Khoros Communities Spring Product Update Webinar Learn about key releases from the past year, in-progress initiatives, and a teaser of strategic concepts we’re investing in. Khoros product leads will open up for Q&A on the latest Khoros innovations for the Khoros Communities solution. NEW Approaching Analytics for Khoros Communities Aurora Product Coaching Session A product coach will effectively guide you through the new features of Khoros Communities Aurora Analytics. This session will help Classic Communities users in transitioning to Aurora analytics seamlessly.Topics covered in the coaching session A detailed walkthrough of Aurora Analytics, based on real-world insights. A comparison of Aurora Analytics versus Classic Analytics, highlighting key changes and new features. Practical use cases demonstrating how to apply Aurora Analytics to your day-to-day work. Activity Limit Settings for Khoros Communities Aurora In this release, we have introduced two settings for your community that can be configured via GraphQL, Flood limit setting and Role-based limit setting. Earlier, these were config-based; now, Khoros has provided them as settings for posts and private messages. With flood limit settings, you can maintain a community without spam content. For example, admins can enable members to post only 30 posts in 20 minutes. Duplicate post activity limit for Khoros Communities Aurora In Aurora communities v25.02, we released the Activity Limit feature to limit rapid actions on the community. With this release, we’ve expanded this functionality to prevent spamming the community with duplicate posts. Improved Moderation Experience for Khoros Communities Aurora We’ve redesigned the Community-level Moderation area to be more intuitive and efficient, consolidating all moderation controls into a single page for faster, and easier management. The improved layout enhances visibility into moderation actions, improving overall usability. Khoros Care Facebook Messenger PDF support for Khoros Care In Care, agents can now send PDFs in Facebook Messenger conversations. For more information about Facebook and Facebook Messenger capabilities, refer to Network Capabilities: Facebook. Communities integrations for Khoros Care For Care integrations with Khoros Communities (Classic or Aurora), the username of the account associated with the integration is now displayed alongside the URL of the community. To learn more about Care integrations with Communities, refer to Integrate Care with Khoros Community. Brand Mentions update for Khoros Care Comments on posts containing brand mentions are now combined into one single conversation as expected instead of generating separate conversations. If the conversation is closed and a new comment is made on a brand mention, a new conversation is created with the ability to see the previous comments by selecting See More. System tags update for Khoros Care The Engagement system tag group now appears in Admin, Manage View, and Analytics. Due to its inclusion in Analytics, you can now also use this group, which includes Like and Share, for reporting purposes. Khoros Flow Variables rev2 for Khoros Flow In this release, we have introduced the ability to reuse data variables and system variables, along with UI improvements for managing variables. Managing variables helps developers to reuse data across their bot architecture without hardcoding it in code actions. Terminology Knowledge for Khoros Flow In this release, we introduce a way to add knowledge sources that allows businesses to define and manage their specific terms and acronyms. Add conditions to conversations for Khoros Flow With this release, you can add Condition (enables branching based on user input) reply blocks directly in your flows for Google Dialogflow projects. This enhancement offers greater flexibility, improving automation and user experience without extra coding and building for more dynamic and responsive chatbot interactions within Flow. Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: CarolineS, Lief, sloth2073, SydneyL, sleslie99, Claudius, Drew_C, MSmith_iTalent, Akenefick, and CyJervis !ViewsSign in to react to this postCommentsMarch 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Communities Content workflow notifications for Khoros Communities Aurora As a community member, you can now receive content workflow email notifications when someone completes the following actions in places you follow. To manage these notifications, refer to Manage Follow and Notification preferences for your account. For a list of all possible email notifications, refer to About Aurora Email Notifications. Search results page template for Khoros Communities Aurora Community designers can now customize their search results page using the Search Results Page template. This enables communities to promote the content, places, and people that are the most relevant to their community members’ needs. Updating the look and feel of this page template also encourages cohesion in branding across the community. Salesforce connector upgrade for Khoros Communities Aurora Many are upgrading to Salesforce Hyperforce, where Salesforce IPs change dynamically, which can lead to frequent integration failure. To mitigate this risk, we have upgraded the Salesforce connector to version 4.4. Third-party analytics for Khoros Communities Aurora Communities Analytics now supports adding third-party analytics providers by adding their IDs. To integrate these tools, administrators do not need to understand or use GraphQL or Handlebars. Autosuggest @mentions for Khoros Communities Aurora In this release, we've enhanced the @mention feature with autosuggestions. Now, you'll receive relevant suggestions for members, content, and places as you type, making content posting more convenient. When you enter the @ symbol while creating a post, the suggestions are displayed in order by Members, Content, and Places. Khoros Communities Aurora Spam Management Product Coaching Identify and prevent spam within your community, learn to moderate and remove spam content effectively, and protect your community from malicious actors. Care Updated “like” action for Khoros Care For social channels that support likes, the moderation actions for liking and removing likes have been renamed Like Post and Remove Like, respectively. The Like icon has also been updated. Additionally, when you like an individual post, this is indicated at the post level now instead of just as a tag on the overall conversation. When you hover your cursor over the Liked notation, you can see the name of the brand account that liked the post. Apple App Store & Legacy iOS App Store integration icons for Khoros Care We released the new Apple App Store integration that enables direct response from Care. While the legacy iOS App Store integration no longer ingests content due to Apple’s deprecation of the RSS-based feed, existing conversations from the legacy integration are still available along with the legacy iOS App Store tag hierarchy. Dominate Manage View with Khoros Care Product Coaching We invite you to exclusive, free product coaching sessions designed to empower you with the knowledge and skills to manage conversations with bulk actions, monitor agent performance, and effectively moderate multiple channels. Flow Add delays to conversations for Khoros Flow In this release, we've introduced a Delay option in Replies in Dialogflow projects. When the bot sends multiple replies, you can add short pauses between messages to create a more natural conversational flow and enhance the user experience. These delays help ensure messages are processed and displayed in the correct order. New Khoros Flow Academy Learning Paths Ready to automate conversations with your customers through chatbots? Khoros Academy launched four new learning paths for Admins & Conversation Designers, Managers, Analysts, and Agents to learn Khoros Flow. Khoros Marketing Khoros Social Marketing: Training Videos and Coaching Sessions To enhance your social marketing expertise, we offer a comprehensive suite of world-class training videos and unique product coaching sessions. Our tailored resources are designed to guide you through every step of your learning journey, from foundational concepts to advanced features. Khoros Academy - Social Media Management Admin Learning Path This selection of courses will guide you through each of the configuration settings to help you optimize your setup and achieve your social media marketing goals. Each module will provide Khoros best practices, configuration settings based on various scenarios, and opportunities to test your knowledge. Webinars & Events Upcoming Launching on Khoros Communities Session #3: Executing the Launch Instructor-Led Training Tuesday, April 1st Early session: 7 am CT / 1 pm UTC Late session: 3 pm CT / 9 pm UTC Engaging Atlas Discussions Check out fresh discussion shoutouts every week on the Atlas homepage! Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: allensmith81 , CarolineS , sloth2073 , sleslie99 , SydneyL , Claudius , Lief , RobertT , princely-oclc , and jamiemccardle !ViewsSign in to react to this postCommentsFebruary 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. How We Did It: Upgrading Atlas to the Aurora version of Khoros Communities Adopting our own next-generation community management software helped Khoros in many ways: easier community management, streamlined and re-envisioned purpose, and direct experience by our employees to learn the ins and outs of our latest software development—ultimately leading to improvements for our customers. Learn more about our upgrade in our recap blog. Update: TikTok Access for Khoros customers TikTok has resumed availability for the majority of United States users after being temporarily shut down on the evening of January 18. Khoros is closely monitoring updates regarding TikTok’s future availability in the United States and is in direct contact with our partners at TikTok. Community Moderation Bypass feature for Khoros Communities Aurora We’re introducing three new bypass permissions to allow trusted members to post content without being: blocked by content filters, scanned for spam detection, or limited by flood controls. These permissions are available under Settings > Users > Roles and permissions > Moderation and are set to Deny by default. Setting these permissions helps you streamline moderation workflows and enable trusted users to engage more freely without unnecessary restrictions. Bypass Event Invitation Flood Control Limits for Khoros Communities We’ve introduced a new permission, Bypass Event Invitation Flood Control, that allows admins to send more invitations than the flood control limit set for the community. This permission is available under Settings > Users > Roles and permissions > Events. For Communities Classic, permission is available under Admin > Users > Permissions > Events. Exclude roles in Top Contributors widget for Khoros Communities Aurora Site designers can now exclude certain roles from being displayed in the Top Contributors widget. This is helpful when your administrators or other staff create a large amount of content but you want to highlight only your other members’ contributions to the community. Community offline mode for Khoros Communities Aurora If you are performing maintenance on your community, you may want to prevent activity from taking place as you resolve issues. With offline mode, you can present a notice to visitors so they know maintenance is underway and that they cannot participate until the community comes back online. Guide to staffing an online community team Discover how to define roles, recruit top talent, and enhance collaboration with this guide to staffing an online community team. It’s a must-read for anyone serious about sustainable community growth. Care CRM Connector Enhancements for Khoros Care Admins can now use the attribute values from the Author Profile section for CRM autofill rules. Go to Autofill rules > Author > Author Attributes and select the author property you want to autofill. Manage View column filters for Khoros Care As part of our ongoing enhancements to Manage View, in this release, we are introducing a significant search enhancement for Manage View column filters. You can use simple keyword queries as you always have, but you can also construct more specific and complex searches that help refine and tune your column contents in Manage View. Moderation actions in conversation history for Khoros Care All moderation actions are now included in a conversation’s history, enabling a more accurate picture of actions taken on a conversation. These moderation actions are also available for analysis in the Conversation Action History analytics exports. Unlock your Khoros Care Potential: Free Product Coaching sessions We invite you to exclusive, free product coaching sessions designed to empower you with the knowledge and skills to: streamline workflows and boost agent productivity, deliver exceptional customer experiences with faster resolution times, gain valuable insights to optimize your customer service strategy, and maximize your ROI on your Khoros Care investment. You Found It. We Fixed It. Khoros Care Due to Facebook API limitations outside of our control, we have removed the ability to ingest mentions made by private Facebook users’ profiles. For companies with multiple Trustpilot integrations, the integrations are now staying connected as intended. Unlock the secrets to effective contact center change management Our latest blog explores how to create a resilient change management team that drives success. Learn strategies to engage everyone — from front-line agents to the C-suite — to address common concerns and navigate change effectively. Don’t miss out on insights to transform your contact center’s approach to change!" Flow Updates for changing persona in UI for Khoros Flow Previously, you could select only from the pre-defined prompt templates in Flow to set up Personas for your Bot or Agent Assist. With this release, we’ve introduced the ability to use an external source for Bot and Agent Assist Personas. By leveraging external sources, you can now align Personas more closely with your brand voice, business requirements, or specialized use cases, offering an improved and more personalized customer experience. Marketing Enhance your Social Marketing expertise: Free Product Coaching Sessions We invite you to exclusive, free product coaching sessions designed to empower you with the knowledge and skills to publish engaging content, optimize your dashboards, and utilize advanced features. Webinars & Events Upcoming Launching on Communities Aurora Session #2: Preparing to launch | Instructor Led-Training Wednesday, February 19th Early session: 7 am CT / 1 pm UTC Late session: 3 pm CT / 9 pm UTC Top engaged contributors Special thanks to the current Atlas top engaged contributors: CarolineS Lief yogeshdixit Claudius sloth2073 allensmith81 CyJervis GlennD sleslie99 and ben_quickbase !ViewsSign in to react to this postCommentsJanuary 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Industry Real-life impact vs. recognition: Khoros Kudos Award winners choose to give back The Khoros Kudos Awards are one of the many ways we proudly celebrate and highlight our customers’ impressive achievements. Learn how four leading brands built great online communities, borrow from their playbooks and connect with your customers in new and meaningful ways. Communities Introducing AWS Bot Control: Enhanced Security for Khoros Communities To bolster the security and integrity of your community platforms, we are rolling out AWS Bot Control for all Khoros Communities customers this month. This AI-powered solution is designed to detect and block malicious or unapproved bot traffic, safeguarding your platform against scraping and unauthorized access while maintaining optimal performance. Content Archive for Khoros Communities Aurora We’re excited to introduce the content archival feature in 24.11! Admins and moderators can now effortlessly maintain community hygiene by reviewing and archiving content that is no longer accurate, timely, or relevant. While this feature is enabled for all communities by default, you can manage the feature’s enablement on the Content Archive option under Settings > Features > Moderation > Content Archive. Community Guidelines & Privacy Policy for Communities Aurora Admins can now enable community guidelines and privacy policies for their communities. These can be linked to an external URL or built within the Aurora community itself. Depending on your goals, building your guidelines or privacy policy within Aurora creates a seamless experience with consistent branding, while linking to an external URL enables you to use one central location for these documents so you don’t have to update them in multiple places. Care Live system tag for Khoros Care A new “Live” system tag is now applied to all Facebook, Instagram, and YouTube conversations with content categorized as live video by the channel. This tag remains on the post after the live video event ends so you can use the tag for reporting and tracking purposes. Block Facebook users from a page with Khoros Care As an agent, you can now block Facebook users from the page they are interacting with. Admins must first turn on this option for the channel by going to Settings > Integrations > Source Integrations and selecting Edit (pencil icon) for the appropriate Facebook integration. Below Moderator Actions, the admin must then select the Allow agents to block/unblock users from page option. CRM Connector enhancements for Khoros Care You can now use the current version (V2) of the CRM Connector with all CRM applications, such as Zendesk, Astute, Microsoft Dynamics, and more allowing all customers to utilize the benefits regardless of CRM type. We’ve also added the ability to auto-close CRM cases directly from Khoros Care. When you close a conversation in Khoros, it now automatically closes in the linked CRM. Flow Enhanced URL Validation for Khoros Flow Previously, only URLs starting with https:// were allowed, limiting flexibility for specific customer needs. With this release, we have expanded the types of URLs accepted during validation to support a broader range of use cases, including those involving custom protocols. Expanded Language Support for Named Entity Classification for Khoros Flow Earlier, support for Named Entity was available only for Chinese. With this release, we’ve expanded language support to include over 20 languages. Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: CarolineS , allensmith81 , Lief , Claudius , SheenaK , gswart , sloth2073 , GlennD , and Drew_C !ViewsSign in to react to this postCommentsDecember 2024 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Communities Replies and Comment sort order Admins now have the ability to customize the sort order for replies and comments at both the community and board levels, offering control over how content is organized and displayed to members across different content types. This setting is under Settings > Features > Content Features > Replies and Comments. Featured Guides With the Featured Guides widget, admins can showcase curated Guides, providing members with quick links to essential content. The guides listed on this widget allow community members to easily discover and access highlighted Guides on your community pages. They can be made available for use on designated community pages and help drive engagement by featuring important or popular Guides. Featured Guides is enabled by default, and you can add up to 100 guides to the Featured Guides. Aurora Content Filters Enhancement: Ignore diacritics When you create or edit a content filter, you can now specify whether you want the filter to ignore diacritics or to recognize characters with diacritics as unique characters. For example, when you turn on Ignore diacritics, “chëēse” and “cheese” are treated as the same word. If you do not turn on this option, “chëēse” is not recognized in a filter that prevents a user from posting the word “cheese.” Turning this option off is useful for communities with diverse languages, allowing more precise moderation of words with diacritic variations. Click here for Classic Content Filters: Ignore diacritics release notes. New Aurora Product Coaching Session: Spam Management Best Practices Join our Spam Management Best Practice coaching session to identify, filter and deal with spam effectively. Our coaching session will guide you through the practical tips and techniques to help combat spam and help maintain the hygiene of your community. Care GenAI in Action: Redefining Customer service series A three-part webinar series with guest speakers from leading analyst firm IDC covers key GenAI use cases in customer service, mastering GenAI controls and safety, and the importance of brand knowledge as the new fuel powering AI tools. Designing with purpose: Khoros’ approach to digital accessibility and user experience Explore how Khoros incorporates accessibility considerations into product development. While we're not accessibility experts, we partner with Level Access to ensure our solutions meet diverse user needs, giving you peace of mind that inclusivity is at the forefront of our design process. Marketing Social Media Marketing - Admin Essentials Learning Path Recommended courses for Admins to learn the ideal basic Khoros Marketing configuration settings for your organization based on Khoros-provided best practices and scenarios that we provide within the course. Social Media Marketing - Planning and Publishing Essentials This course focuses on Publishing and the power to easily plan, schedule, manage, publish, and measure social marketing campaigns. You will learn important tools and techniques that will help you get the most out of Marketing Publishing in order to work efficiently, and effectively plan your social media strategy. Webinars & Events Instructor Led-Training Series on Launching on Aurora: Why Communities Aurora? Dec 17th at 7:00am CT Dec 17th at 3:00pm CT Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this live training, you will learn how to: Identify the value of Aurora Have an understanding of the overall process for upgrading to Communities Aurora. Whether you are looking to prepare for your launch on Aurora or simply learn about the top features of Communities Aurora, we are here to help! Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: CarolineSKieranAgain, sloth2073, annalisadib Lief, sleslie99 Akenefick jmarston, StanGromer ecurtin!ViewsSign in to react to this postCommentsNovember 2024 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Stay tuned for the Khoros Kudos Winners Announcement on November 12 The results are in and we're nearly ready to announce winners of the Khoros Kudos Awards 2024. In the meantime, check out all of the great submissions Khoros Release Notes are now publicly available Release notes can be accessed without having to log into Atlas, giving you and your teams better visibility into the latest resources and updates from Khoros. Strategic Services Global Trend Round Up: 31st October 2024 Don't miss out on the latest industry updates on this week's trend report Communities All Aurora Product Documentation is now publicly available Aurora documentation can be accessed without having to log into Atlas, giving you and your teams better visibility into the latest resources and updates from Khoros. Aurora Real-time Community Firehose Classic Real-time Community Firehose With Community Firehose, community managers can now access a near real-time stream that captures key event metadata, keeping them informed and enabling prompt responses to critical events. These streams are delivered directly to specified endpoints., with a brief delay of approximately 30 seconds from when the event occurred. Note: Reach out to your Customer Account Executive (CAE) to learn more about Community Firehose. Community languages Community pages and email notifications are now available in Spanish, French, and Japanese translations. More languages will be available soon, including German, Italian, Portuguese (Brazil and Portugal), Dutch (Netherlands), Polish, and Russian. New options for Knowledge Base Article page template and Header & Footer widget Several new options are available for the Knowledge Base Article content widget located on the Knowledge Base Article page template. Also, when you add or edit a custom or Text/HTML widget to the Header & Footer template, two new options are now available in the More options section. Classic Instructor-Led Training RECAP on Spam Management for Communities Aurora Instructor-Led Training RECAP on Spam Management for Communities Review our recent Instructor-Led Training on Spam Management for Khoros Communities if you are are seeing a significant increase in spam across their online communities We've included the QA, and a link to the recording. Care New Apple App Store integration The Apple App Store can now be integrated directly with Khoros Care, enabling agents to respond to ingested reviews on their iOS apps directly from Care instead of requiring an admin to respond natively from within the App Store Connect console. Note: Due to a deprecation from Apple that was not announced ahead of time, the legacy iOS App Store integration was made unavailable earlier than expected. WhatsApp integration message receipts, and X premium user character limit increase When agents send messages on behalf of their brand, they can now view its status: Sent, Delivered, or Read. For premium verified handles, we increased the character limit of agent responses to 4,000 characters. Marketing Social Media Marketing - Admin Essentials Learning Path Recommended courses for Admins to learn the ideal basic Khoros Marketing configuration settings for your organization based on Khoros-provided best practices and scenarios that we provide within the course. Social Media Marketing - Planning and Publishing Essentials This course focuses on Publishing and the power to easily plan, schedule, manage, publish, and measure social marketing campaigns. You will learn important tools and techniques that will help you get the most out of Marketing Publishing in order to work efficiently, and effectively plan your social media strategy. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Upcoming GenAI in Action: Redefining customer service | Ep 3, Thursday, Nov 14 @ 11am CT Join us for the last episode in our 3-part webinar series and hear from IDC guest speaker Hayley Sutherland, as we discuss the importance of maintaining a robust knowledge base to successfully power automation and self-service experiences. Community Learning Labs with Brian Oblinger Every second Tuesday Nov 5th | 8am PT | 10am CST | 11am ET | 4pm BST Nov 5th, Nov 19, Dec 3, and Dec 17. Get guidance and best practices from community expert Brian Oblinger as you define your community strategy, select a vendor, implement the solution, and continue to drive long-term growth. Engaging Atlas Discussions Check out fresh discussion shoutouts every week on the Atlas homepage! Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: Lief sloth2073, CarolineS, gswart, StanGromer JasonHill, GlennD, MSmith_iTalent, AishwaryaEA, and maxpete !ViewsSign in to react to this postComments
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