Studio for Dummies (or for those who just have too much going on at once)
As I sat in the developer track classes at LiNC I noticed a familiar expression of the faces of several others who sat around me: excitement and intrigue mixed with a strong look on confusion. Shiny new features... but how do I make it happen!? As one of those wearing that face, I think I know why. Some of us Lithium customers wear A LOT of hats. We're the community manager, moderator, graphic designer, trainer, developer, and many other things. We would love to be able to focus on just one of those things and be a total expert - but that wouldn't be possible. It leaves us an expert in some things, an intermediate in most, and a total newbie in some critical elements. I think many of us can agree that Studio and all things coding tends to be the most difficult. As evident from the developer track and conversations with several Lithium developers, proficiency in Studio and necessary programming languages is a career all in it's own. I'm fairly sure I'm not the only Lithium customer who often finds themselves sifting through dozens and dozens of Developer Community posts trying to make sense of where this code goes, why, and exactly what am I reading. I'm probably also not the only one who has broken their community so badly in stage they held their breath until a rollback actual loaded correctly. I know we can post in the developer community, but I think we're reluctant to clutter that workspace with how-to questions. So, I'd like to suggest an intermediate developer community of sorts. I'd love to see more articles aimed at folks who know how to make changes in Studio, but aren't sure how to work with intricate code; articles on how to make some easy refreshes to the appearance of your community (changing color, logos, headers); and intros to how to write Rest API for components. Can we make it happen?Confused about where to post
Hi team! I just wanted to let you know that I am always a little confused about where to post my Lithium related questions. There are a number of boards that my questions could often fall into: Li Discussions Customer Connection Support Forum Strategy Developers (though that one is a bit more clear) What's the difference between these? I know Li Discussions and Strategy are public and the other two are customer-only. And maybe Support Forum is for more specific issues whereas Strategy is more general, and perhaps applicable beyond community to all of CX? In any case, the difference is subtle. If there's any clarification you could provide, I'd be most appreciative! Thanks! - Caroline
Training - Broken Links
Hey there, I just wanted to report broken links on the training articles. For example, http://community.lithium.com/t5/Online-training/230-Lithium-Social-Web-for-Supervisors-and-Managers/ta-p/116385 has a broken link to the course link http://community.lithium.com/lithium/plugins/custom/lithium/lithiumlearningsso/auth?desturl=http%3A%2F%2Fwww.lithiumlearning.com%2Flive%2Fhome%2Fdocument.php%3FC%3Dvlithiumtechnologies.230%26dA%3Dvlithiumtechnologies.230DP It seems to be common all the way around for the articles - hope this helps!Incorrect node key values and missing query string parameters for V1 API
Hi, The documentation for the following API call needs correction. The node_key_type values mentioned here do not work and also there is no mention of query string parameters to be passed for this call. https://community.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv1&leaf-id=Community.nodes.type.key.node_type_key.add#Community.nodes.type.key.node_type_key.add Could someone please update this and save developers' time in trying out different options to get the right result? OR point me to the right documentation please? Thanks, Srujana.Cook Book / Code Exchange
Hey, Maybe im, not seeing it "sorry if this is the case" however do we have an area which is easily accessible, searchable and "simple" for people like me where we could code share for common custom components? I see time and time again members asking how you do X and Y and 99% of the time others have done the same with custom components. Would be great if we could have some sort of a cook book or code exchange where things like this could be hosted here allowing member's to copy/paste and have a dabble themselves in their own stage. For me, I tend to not have enough knowledge to do something from scratch but could pick and tweak existing stuff to work for my needs and something like "i feel" would help many. What do ya think?About KB Guides
KB Guides is designed to enhance the way you host and navigate knowledge base content within your online community. KB Guides offer a structured and user-friendly approach to presenting valuable information, making it easier for members to find what they need. With KB Guides, brands can efficiently organize and share resources such as training materials, onboarding documents, FAQs, and more. This ensures a seamless and informative experience for community members, helping them access relevant content effortlessly. Enablement KB Guides are enabled by default in Communities Aurora v24.07 and above for all communities using knowledge bases. Permissions Members with the Create, edit, publish, and manage articles permission on the knowledge base board can add a KB Guide to it. Guides widget To start with creating KB Guides, you must add the Guides widget to a Knowledge Base Dashboard template. Set Type in the Guides widget as per your requirement: To view the articles as Type Structured Guide Guides Manually-sorted list Manually-sorted Articles Guides widget configuration Related Topics Adding KB Guides Guides widget configuration General actions on KB Guides, Articles, and ChaptersAbout Aurora Knowledge Bases
Knowledge bases are perfect for storing, organizing, and sharing trusted information related to your community, products, or services. With KBs, you can publish documents that typically include reference materials, answers to frequently asked questions, how-to guides, and troubleshooting instructions. Knowledge bases are a great resource for people looking for help or answers without having to contact your Support team for help. Knowledge base authors can create articles from scratch or from existing community content. You can track the progress of an article through the knowledge base workflow from the Knowledge Base Article Dashboard. Here’s an example of how a KB board can look: From any knowledge base, members with appropriate permissions can: Start a new article Edit draft or published articles View their own drafts View the revision history of published articles Follow or unfollow a KB board or content within the board Those with admin permissions have additional tasks they can perform related to the following: Knowledge Bases Create a Knowledge Base Edit Knowledge Base board settings Articles Delete an article Move an article Block edits on an article Comments and Replies Comments and replies on posts About threaded replies and comments Block or allow comments and replies Move a comment or reply Content Management Content Management Dashboard Overview of Content Workflow Widgets Recent Content Top Content Places Permissions Set Knowledge Base permissionsAurora: Create a knowledge base article
Community members can create knowledge base articles in KB boards they have permission to access. When authoring articles, you have the option to publish immediately or save your progress, and edit or publish at a later time. 25 STEPS 1. On your Knowledge Base board, click Start your article. If you do not see this button, check with your Admin. 2. The article editor opens 3. Enter a Title. 4. Optionally, type an Introduction 5. Enter the content for you article. 6. Use the editor tools to modify the look and feel of your content 7. For example, add a smiley! 8. 9. Let's take an example on uploading an image. To upload images, click Camera 10. Choose from the dropdown from where you want to upload the image 11. You can also copy-paste an image. Use the re-size options to resize the image 12. Drag and drop the image to rearrange it. 12b. Drop 13. 13b. Drop 14. 15. Add a caption 16. Optionally, add attachments. 17. Add Tags to categorise your content and make it more findable. 18. Click Tag 19. Click Tag 20. Start typing a tag name. You can either select from predefined list of tags or add new ones. These depend on the Community Settings for Tags. 21. Tags added are displayed 22. Optionally, you can add Article Summary and SEO Content 23. Select Notify Followers, if you want the followers of this node or article to be notified of changes. 24. When your content is ready to be published, click Publish. 25. The article is published. The article is immediately available to members on your Community. Here's an interactive tutorial https://www.iorad.com/player/2051649/Start-an-article Published articles are available immediately in the community. When other members find and read this content, they can like or comment on it. Members with appropriate permissions can view the author's profile, mark if the article was helpful, and add more Tags. As an author, you can always come back and edit this content later to add more info or make any corrections. 10 STEPS 1. While creating your content you can always save the draft and come back later to work on it. Click Save Draft 2. The draft is saved with a version number 3. Let's see how you can find this draft. Go to the board where the draft was created. Click Options menu and click Manage Content 4. The Content Management Dashboard opens. 5. You are automatically taken to the Drafts tab 6. Depending on your permission, you can see all the drafts. Members can mostly see only their own drafts. Click the article you want to work on. 7. When the draft is ready to be published, click Publish 8. The published version get a new version number. 9. Your draft is published. 10. Scroll up and that's it. You're done. Here's an interactive tutorial https://www.iorad.com/player/2051697/Intermitted-save--drafts Notes: You can use markdown syntaxes while writing the content instead of formatting the text using toolbar options. Also, you can use other keyboard shortcuts to work quickly and efficiently. Learn more about keyboard shortcuts. While creating an article, the content is auto-saved. Upon reloading the page, the content is auto-recovered and you can continue to edit. Admins and members who started the article or have edit access to the article can add or remove tags.. By default, members who comment on an article, automatically follow or subscribe to the article. If you do not want the "Helpful Vote" to be visible to your readers on published articles, please contact Support. Permissions Members with the Create, edit, publish, and manage articles permission have total control over the Knowledge Base node. They can create, approve, manage, and publish articles. By default, this permission is denied. To start your own article, you must have the Start new articles and edit drafts permission. This permission is granted by default to Authors. Members with the View draft articles permissions can view the draft of articles. Managing published articles Members with elevated permissions (like admins and moderators) can perform a variety of content management tasks on published KB content. These tasks include: Move the article to another location on the community View the revision history of an article Edit and restore Delete the article Reject Content Report Content Block edits to the article Block comments Most of these tasks are available from the Options menu: Note: If you don’t see any of these menu options, you do not have the required permissions to complete these tasks. Related topics: Create a Knowledge Base (KB) board Commenting on articles Edit articles Publish articles Report inappropriate Follow Content TagsKnowledge Base Article content widget configuration
The Knowledge Base Article template contains the Knowledge Base Article content widget that houses the body of an article. While you cannot delete this widget, you can modify some of its features to customize the community experience. Page item elements Date: Shows the date on which the article was published (September 3, 2024) or how long ago it was published (3 days ago) depending on your settings. Versions: A badge displays the version of the article. Helpfulness: Shows the “Was this article helpful?” section with sentiment emojis below the article. Guide navigation: In the left panel, shows the table of contents for the knowledge base guide where this article lives (see About KB Guides). Display contributors as None: No contributors are shown. Link: Select the View Contributors link to open contributors in another window. Detailed panel: The list of contributors shows below the article. Related topics: About Knowledge Bases About KB Guides Guides widget configuration
