Welcome to Khoros’ community, Atlas

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[Session 3] Community Learning Labs: Measuring the business impact of advocacy programs
Want to turn your community members into powerful drivers of business value? Join this series to learn how. Click the link above to secure your spot then hit "attend" to let us know you're coming! Over three sessions you will learn: How community-based engagement strategies can help you discover, motivate, and activate passionate customers to begin their journeys to becoming vocal advocates. How the best companies in the world create mutually beneficial relationships by giving first and making advocates the center of their strategy A proven methodology for aligning around Advocate success first, selecting KPIs, and tying them to high-level business outcomes, and how to translate the data into storytelling for the purposes of internal buy-in, increased investment, and greater program success Save your spot!
HollyL
Khoros Staff
2 days agoPlace Events & Webinars
Khoros Communities
9Views
0likes
0Comments
[Session 2] Community Learning Labs: Building a compelling advocacy program
Want to turn your community members into powerful drivers of business value? Join this series to learn how. Click the link above to secure your spot then hit "attend" to let us know you're coming! Over three sessions you will learn: How community-based engagement strategies can help you discover, motivate, and activate passionate customers to begin their journeys to becoming vocal advocates. How the best companies in the world create mutually beneficial relationships by giving first and making advocates the center of their strategy A proven methodology for aligning around Advocate success first, selecting KPIs, and tying them to high-level business outcomes, and how to translate the data into storytelling for the purposes of internal buy-in, increased investment, and greater program success Save your spot!
HollyL
Khoros Staff
2 days agoPlace Events & Webinars
Khoros Communities
11Views
0likes
0Comments
[Session 1] Community Learning Labs: Activating advocacy at scale
Want to turn your community members into powerful drivers of business value? Join this series to learn how. Click the link above to secure your spot then hit "attend" to let us know you're coming! Over three sessions you will learn: How community-based engagement strategies can help you discover, motivate, and activate passionate customers to begin their journeys to becoming vocal advocates. How the best companies in the world create mutually beneficial relationships by giving first and making advocates the center of their strategy A proven methodology for aligning around Advocate success first, selecting KPIs, and tying them to high-level business outcomes, and how to translate the data into storytelling for the purposes of internal buy-in, increased investment, and greater program success Save your spot!
HollyL
Khoros Staff
2 days agoPlace Events & Webinars
Khoros Communities
17Views
0likes
0Comments
Khoros Care v25.05.1 Release Notes
2 MIN READ The Khoros Care Release version 25.05.1 includes Moderation Status system tags, a Manage View column search enhancement, an update regarding Instagram comment ingestions on mentions, and several bug fixes.
LauraV
Khoros Staff
4 days agoPlace Release Notes & Updates
care
product updates
release notes
79Views
0likes
0Comments
Aurora Salesforce Connector packages changelog
Connector version 4.4 With many customers upgrading to Salesforce Hyperforce, where Salesforce IPs change dynamically, there is a risk of frequent integration failures. We have mitigated this risk in v4.4 of the Salesforce connector. Now, the authorization request originates from Salesforce to authorize the Salesforce Integration API App configured in the community. After the authorization is successful, the access and refresh tokens are verified and stored in Salesforce. This ensures a stable and seamless integration. Learn more about configuring the settings on the Salesforce package. Learn more about the changelog of Connector version 4.3 and lower. Connector packages versions lower than v4.2 are not compatible with Communities: Aurora.
AshaC
Khoros Staff
4 days agoPlace Khoros Communities - Aurora Docs
7Views
0likes
0Comments
Freezing Kudos on a Topic on Classic
Hi all, Is there a way via either rest v1 or v2 (preferably the latter) to freeze the kudos for a given topic? I see that I can make a topic read only, but don't seen an obvious way to disable kudoing. Not sure if this is possible, but given gaps in the docs, I'm hoping that it's doable but that the field to update is not available with a select * query in the API browser. Thanks!
tbishop
Contributor
5 days agoPlace Developer Discussion
Community API
FreeMarker
Rest API
REST API v2 & LiQL
26Views
0likes
2Comments
Badges for returning members
Hi all! We're trying to create new badged for our members and one we would like to create rewards members for returning after a period of inactivity but I'm not sure how I would set that rule - has anyone done something similar?
jenbrowns
Contributor
7 days agoPlace Developer Discussion
19Views
0likes
1Comment
Launching on Khoros Communities Session #4: Launching Best Practices | Instructor-Led Training
We are excited to announce live training on Launching Best Practices in Khoros Communities are coming in June 2025! Wednesday, June 4, 2025 Early Session: 7 am CDT / 12 pm UTC Late Session: 12 pm CDT / 5pm UTC Engagement communities play a vital role in retaining and keeping your customers satisfied in an ever-changing digital world. Khoros Communities Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. Take a deeper dive into best practices around promoting your community, creating your community guidelines, and other general best practices to consider when migrating or upgrading your community. After completing this course, you will: Be prepared to create your community promotional plan Have a better understanding of how to create your community guidelines Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Did you miss the first three sessions in this series? Review the Q&A and access recordings through the following links. Launching on Khoros Communities ILT Series: Why Khoros Communities Aurora? Launching on Khoros Communities ILT Series: Preparing to Launch Launching on Khoros Communities ILT Series: Executing the Launch
LynnT
Khoros Staff
8 days agoPlace Events & Webinars
18Views
0likes
0Comments
Aurora: Configure DKIM for community emails
DKIM (Domain Keys Identified Mail) is an email authorization technique that leverages unique keys to digitally sign mail. This is done by adding an encrypted DKIM signature to the message header. It helps combat certain techniques often used in phishing and email spam, such as emails with forged sender addresses that appear to come from legitimate organizations. Our customers commonly implement DKIM records together with SPF to meet DMARC policies. This can provide better protection for your domain against malicious emails sent on behalf of your domains. Learn more about SPF setup. Note: Khoros cannot support a custom DKIM implementation in conjunction with SendGrid custom relays. Custom DKIM implementations also prevent the use of Communities Email Analytics. To perform this implementation with Khoros: Provide Khoros the mailer address to be used. Refer to Edit the Aurora community email sender name and address for best practices regarding the address choice. Khoros will provide the DKIM selector and key, which your teams will then install on the target mailer subdomain. Validate the DKIM configuration using tools such as mxtoolbox. The domain to check is the part following the @ symbol in your mailer address. For example, if your address is notifications@mailer.customer.com, then the domain to check is mailer.customer.com. Ensure all checks pass with the domain and selector. Once the DKIM configuration on your DNS entry is validated, Khoros completes the final Community configuration. Best Practices Refer to Edit the Aurora community email sender name and address for best practices regarding the choice of mailer address. You must use DKIM if you have restrictive DMARC records in place, even if you do not want to DKIM sign emails. The strictness is indicated below: Strict - Reject Strict - Quarantine (with a 25%+ apply percentage) policy Relaxed - Quarantine (with a < 25% apply percentage) policy Relaxed - None policy DKIM deliverability is not as high as with SPF only due to the IP addresses of the Khoros DKIM mail relays being newer (~2020) and part of AWS’s IP space. These relay servers may never be considered trusted by some email vendors for this reason, thus being more susceptible to emails being blocked. You must ensure there is no SP (Subdomain Policy) attribute present on the same subdomain. This can result in your top level DMARC policy being applied to your subdomain, and as a result, email not being delivered. To do this: Go to https://mxtoolbox.com/DMARC.aspx. Add your domain in the field (for example, khoros.com or everything after the @). Select DMARC Lookup and see if an SP message is displayed, which should look like this: “Organization Domain of this sub-domain is: example.com Inbox Receivers will apply example.com DMARC record to mail sent from mail.example.com”
LauraV
Khoros Staff
8 days agoPlace Khoros Communities - Aurora Docs
community aurora
community management
8Views
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0Comments
Aurora: Configure SPF records for community emails
Khoros strongly recommends that all customers update their SPF records to include the region-appropriate Khoros domain. This provides a good balance of deliverability of mail from Communities, reduces setup time, increases security, and allows the use of email metrics. Find the region-appropriate line below, replacing “customer.com” with your own subdomain to add to your SPF record on the subdomain used to send emails: For APAC Communities: customer.com 86400 IN TXT "v=spf1 include:ap.khoros-mail.com --all" For NA Communities: customer.com. 86400 IN TXT "v=spf1 include:us.khoros-mail.com -all" For EMEA Communities: customer.com. 86400 IN TXT "v=spf1 include:eu.khoros-mail.com -all" This step enables Communities to securely send emails on your behalf from that subdomain. Verify that the SPF record is publicly accessible and correctly configured. You can use a SPF Check and Lookup tool to accomplish this task. Configure the email address as described in Edit the Aurora community email sender name and address. Validate your configuration by taking any action in your community that will trigger an email. Verify that the emails do not go into your spam/junk folder and have the intended sender address. Note: This process applies only for email configurations involving relaxed or no DMARC policies. If you require a stricter DMARC policy or any alternative configuration, contact Khoros or refer to Community email options for additional details.
LauraV
Khoros Staff
8 days agoPlace Khoros Communities - Aurora Docs
community aurora
community management
4Views
0likes
0Comments

Welcome to the Atlas Community

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April 2025 Atlas Highlights

Launching on Khoros Communities Session #4: Launching Best Practices | Instructor-Led Training

Leverage community to drive results across the customer journey

Atlas Community Guidelines

Recent Content

[Session 3] Community Learning Labs: Measuring the business impact of advocacy programs

[Session 2] Community Learning Labs: Building a compelling advocacy program

[Session 1] Community Learning Labs: Activating advocacy at scale

Khoros Care v25.05.1 Release Notes

Aurora Salesforce Connector packages changelog

Freezing Kudos on a Topic on Classic

Badges for returning members

Launching on Khoros Communities Session #4: Launching Best Practices | Instructor-Led Training

Aurora: Configure DKIM for community emails

Aurora: Configure SPF records for community emails

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