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NEW Instructor Led-Training Series on Launching on Aurora: Session #1 Why Communities Aurora?
Recording from this live webinar can be found in Khoros Academy: Launching on Aurora ILT Series: Why Communities Aurora? *Please log into Khoros Academy prior to accessing the recording link above. Q&As from the recorded session are attached below. Tuesday, Dec-17-2024 1pm UTC and 9pm UTC In today’s ever changing digital world, to retain and keep customers satisfied, customer engagement tools must be ever evolving, most importantly your engagement communities. Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this live training, you will learn how to: Identify the value of Aurora Have an understanding of the overall process for upgrading to Communities Aurora. Whether you are looking to prepare for your launch on Aurora or simply learn about the top features of Communities Aurora, we are here to help!Khoros Communities Aurora 24.11 Release Notes
5 MIN READ The Communities Aurora v24.11 release contains more community language translations, the ability to edit community guidelines and privacy policies, the Content Archive feature, conversation display format defaults, improvements to the developer experience, and several bug fixes.Atlas Suggestions Guidelines
We want this to be the best community it can possibly be. So let us know what you think, or how we can help improve your experience on Atlas, by sharing your ideas on theAtlas Suggestions idea board. We also encourage you to share any issues or potential bugs you spot on Atlas in in our idea exchange. We actively monitor this area for new suggestions and feedback. Before you get started, make sure you review the following information. Submitting Ideas Search for an existing Idea in the Idea Board Before creating a post, type a few key search terms in the search bar and look for similar posts. If you see an idea similar to your own, simply visit the post, give it a Like to indicate your support for the idea, and add any additional conversation or comments to the topic. (If you submit an idea that already exists, we will simply merge the ideas to ensure that conversations are richer.) Draft your new idea and submit it The more we know about your idea – who it’s for, the motivation behind it, and what the concept is - the more accurate we’ll be when it comes time to prioritize and size it. Be sure to include the following if possible: The Role: What type of user is the feature for? The Outcome: What is the problem that you are trying to solve or the outcome the user is hoping to accomplish? The Benefit: What is the overall value and importance of the feature? The Context: Any additional information like screenshots or examples from other products is always helpful Subscribe to idea boards and engage with other ideas You can subscribe to an Idea Exchange or even specific labels to be notified of new activity. Simply select the grey bell icon at the top right of the page under the navigation bar, and you’ll be notified of updates. Hint: Check your notification settings to ensure that you are notified when activity happens on ideas you care about. Status Definitions Below you will find a summary of what each status means. New Suggestion Brand new suggestions submitted by you and ready to be voted on. Suggestions can include recommendations for new features, areas, issues you noticed in the community, and more. Investigating Our team has seen the idea and is currently investigating the idea. An idea might remain in this status for several weeks depending on its complexity. Needs Info We need more information from the author around this idea, what/how/who will this benefit, or if you have an example for how this idea should or has been implemented. On the Roadmap Ideas will move from Investigating to On The Roadmap when they are actively being developed by our Community team. Declined While all ideas are appreciated and provide value, we are not able to deliver on all of them. Delivered The idea has been fully implemented on the community. Resolved If the suggestion was an issue or bug on Atlas, we will use this status to mark it as resolved.Guide to Atlas Ranks
Welcome to Atlas, your home for learning how to build the best customer experience possible. As a member of our community, you’ll be able to join discussions, ask questions, search for answers, and learn from resources - all of which will help you maximize your knowledge of the Khoros platform While you use the site, you may receive notifications about your Atlas rank increasing. This page describes what ranks are, how they tie into your community contributions, and where to view your rank progress. What are ranks? How do I increase my rank? How can I view my rank and badge progress? Frequently Asked Questions Bonus: How do I implement ranks in my own community? What are Atlas ranks? Your Atlas rank helps you understand how helpful your community contributions are relative to others Each rank on Atlas appears next to a user’s name and signifies their contributions to the community You can view these on a user’s profile page (including your own), as well as next to their name in any of their community contributions - like posts, replies, blogs, and so on Passive Ranks These ranks are available to members who participate passively via giving kudos or adding tags to content Member New members who have not yet made any contributions Visitor Users who have engaged at least once with posts via kudos or adding tags Watcher Users who have engaged a few times with posts via kudos or adding tags Observer Users who have engaged several times with posts via kudos or adding tags Learner Users who have engaged many times with posts via kudos or adding tags Surveyor Users who have engaged a whole lot with posts via kudos or adding tags Active Ranks These ranks are reserved for users who have posted helpful contributions, organized from least to greatest Beginner Tier Users who have created a post or reply at least once on Atlas Ranks: Contributor Strategist Tier Fairly knowledgeable and helpful, they have made many community contributions Ranks: Helper > Adept > Guide > Ace > Mentor > Expert (highest) Consultant Tier Known names on Atlas, they have a long history of helping out different users Ranks: Advisor > Maven > Leader > Genius (highest) Luminary Tier The most well-known and long-standing members, with numerous invaluable community contributions - other members aspire to be more like them Ranks: Director > Champion > Executive > Boss (highest) How do I increase my rank? Simply put, your rank increases as you help others. This can be achieved in two ways: 1) You contribute helpful content to the platform - for example: If you have a question for the community, you create a post asking for help or ideas Alternatively, if another user asks a question and you reply with an insightful answer If you respond to a user troubleshooting a problem, and your answer is marked as a Solution 2) You recognize the contributions others have made - for example: When you ask for help troubleshooting, you mark other posts as Solutions When you give other helpful posts Kudos, or when others give your post Kudos Along with Titans, higher rank Atlas users may also earn the ability to create rich content on Atlas, for example: After solving a tough issue in your work, you write a blog showcasing how you solved it You create a rich community resource in the form of a knowledge base article How can I view my rank and badge progress? To view how you’re progressing on your ranks and badges, visit your Atlas profile page To get there, click on your profile image, which is visible at the top right of the navigation bar on any page of the community Beneath your user name, you’ll see your current rank, as well as any contributions you’ve made You can also view the most recent badges you’ve earned on the right side of your profile Clicking “View all” will show you all of your earned badges Frequently Asked Questions How can I increase my rank more quickly? Many different activities increase your rank However, activities that are more difficult to achieve, like earning an Accepted Solution from another user, or creating rich media (at higher ranks) like blogs or knowledge base articles, award greater progress than activities which are easier, like giving a post a Kudo Does my rank go down if I don’t contribute regularly? No, all of your contributions over time will add to your rank. As long as you have a currently active account (i.e. the account has not been deactivated) and continue to make contributions, you will continue to accumulate progress toward your next rank. I’ve posted a lot lately, so why haven’t I ranked up? Ranking up is easy at first, but higher ranks require an increasing number of contributions Remember: just because you haven’t ranked up lately, doesn’t mean you won’t soon! Additionally, ranks involve a mix of contributing to the community, and acknowledging others If you’ve gone a long time without ranking up in spite of creating lots of content, you may want to spend more time letting others know you appreciate their content via giving helpful posts kudos, or by marking helpful replies as Solutions Similarly, if you’ve spent a lot of time letting others know you appreciate their content, you may want to contribute some of your own by asking good questions of others members in a forum post, or creating other types of helpful content like blog posts Bonus: How do I implement ranks in my own community? You may want to get started by learning about ranks We also recommend learning about badges, and the difference between these and ranks in the Community product Finally, we recommend reviewing our previous rank update blog to understand how we went about updating Atlas ranks, as it may give you ideas that could help as you build or rebuild your own For further guidance on badges and ranks, as well as community gamification systems, we recommend signing up for one of our Product Coaching sessionsAbout Aurora Communities spam management
Khoros Community spam management tools run in the background, where each new message is logged and tested for spam. Additionally, our system learns about your site content as it monitors all your boards and forums, enabling it to improve its content filtering over time.
Getting errror on trying to submit the plugin on dev environment
Getting the error: [UPLOAD_FAIL] The plugin was not uploaded. The plugin package file not found. On runnning 'li submit-plugin'/'li submit-plugin --force', on the dev env. The server config file looks good, has the correct URL, and the upload token. Also ran 'li package-plugin' --> created a plugin folder in the SDK; but still getting the same error. Is this a known issue? Any help would be appreciated.
Aurora Product Coaching Session: Spam Management Best Practise
Khoros Communities platform offers several settings and features that allow you to mitigate Spam in your community. Join ourSpam Management Best Practice coaching session to identify, filter and deal with spam effectively. Our coaching session will guide you through the practical tips and techniques to help combat spam and help maintain the hygiene of your community. Topics covered in the coaching session Overview of Aurora spam settings and functionality Manage Content dashboard related to spam management and its features Using roles and ranks to configure permissions to check spammers Content Filters Best practice tips Notes - Admin permissions are required to conduct the call. 👉Click here to Sign Up Related Resources Enable Spam Management Community Spam Management Review Posts Captured as Spam Khoros Academy: Communities Moderation Essentials Khoros Academy Instructor Led Training: Spam Management for Communities Aurora
API Auth in Postman
Hi, Im a bit of a newbie here and would love some help. I am trying to complete Auth in Postman and returning 400 bad request/Invalid request or page not found when trying to obtain the code. Error: getaddrinfo ENOTFOUND {{base_community_url}} The URL is just the Community domain which is the same an the redirect URI. {{URL}}/api/2.0/auth/authorize?li_client_id={{Encoded client ID}}&redirect_uri={{Redirect URI not encoded}}&response_type=code or {{URL}}/api/2.0/auth/authorize?li_client_id={{Encoded client ID}}&redirect_uri={{Redirect URI not encoded}}&response_type=code&jwt={{SSO Toekn}} Thanks Hannah
