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jackdupont's avatar
jackdupont
Helper
11 years ago

RESTAPI send notes (private message)

Hi,

 

Today using the RESTAPI I am encountering the following issue when sending a private message to an user :

 

note.tousers: Ce nom de connexion est ambigu : [USER_LOGIN]. Remarque : les noms de connexion incorrects ont été supprimés de la liste "Envoyer à"

 

translated In english :

 

note.tousers: this login is ambigous : [USER_LOGIN]. Notice : Incorrect logins have been deleted from list "Sent to"

 

Notice : I am using postoffice/notes/send API call and 'notes.recipient', 'notes.subject', 'notes.note' params

 

Any help would be appreciated,

 

Thanks.

8 Replies

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  • PaoloT's avatar
    PaoloT
    Lithium Alumni (Retired)
    11 years ago

    Hi jackdupont 

     

    is your community using SSO? Is there a chance that the username you passed in "note.tousers"is duplicate on multiple accounts?

     

    Thanks,

     

     

     

  • jackdupont's avatar
    jackdupont
    Helper
    11 years ago

    Hi PaoloT ,

     

    Thanks for your reply, yes the community is using SSO.

    We did not pass-in an username, but an id/id as notes.recipient

     

    Thanks,

  • PaoloT's avatar
    PaoloT
    Lithium Alumni (Retired)
    11 years ago

    If you passed a user ID - that should not be ambiguous under any normal circumstance that I can think of. I think it would be best to raise this with our support department who would be able to investigate the matter further within your specific instance.

  • jackdupont's avatar
    jackdupont
    Helper
    11 years ago

    THanks for your reply.

     

    How can I reach the support department ?

    I have many reproductible usecase/data.

     

    Thanks,

  • VarunGrazitti's avatar
    VarunGrazitti
    Boss
    11 years ago
    jackdupont - You can either open it via the method samudhraa mentioned or even email the lithium support at: support@lithium.com

    It will open a case in the portal as well and you'll get a ticket number. I prefer this over the portal because I can attach/upload and add content directly from my outlook and just send a mail rather than browsing and uploading the attachments in the browser. This is easier as I can also open a case from the mobile, just send an email.

    Moreover, in case of an outage, you can send an email at outage@lithium.com for a quick turn around.
  • jackdupont's avatar
    jackdupont
    Helper
    11 years ago

    Hello,

     

    When clicking on "New Case" : You do not have access to manage or submit cases.

     

    hmm...