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Occasional Contributor hlio
Occasional Contributor

LSI - How are KB comments counted in LSI?

We move KB comments that are not related to a KB article to the forum to spark more engagement with other customers. 

However in LSI, for the last three weeks, we see that our First Responses are unusually high with more first responses than topics started - curious if anyone else encounters this in their LSI metrics or does something similar?

When KB Comments get moved as a new topic in the forum, are they counted as a new topic?

If I respond to that new KB comment, does my time to response affect the "response time" metric?

 

Thanks everyone

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