Hello everyone! Just a few quick important updates from the Atlas team. Hope everyone is having a healthy and productive month! As part of Phase 2 of our Atlas restructure project, the team has made some changes to the external category Atlas Hub, to better organize the different areas in that category. Job Board Alert! Know somebody looking for a job? Here are two job postings just waiting for applicants! Community Manager at Puppet and Community Manager at Exasol. Thanks for using the job board @clangmayr and @JacobBo! Let's get some more job postings on the board! Your peers have shared incredible success stories this year for the Khoros Kudos Awards and we need your help determining our finalists and winners! Vote by giving Kudos to your favorite submissions by August 15th! Welcome to the Atlas highlights for July  Atlas Discussions  Do you know your Community Success Rate? Valued Contributor, @cjdinger, shared their astounding numbers and insights, let us know how your community monitors Success Rate. Curious about new ways to integrate video content into your community? Join the conversation about Vidyard or let us know your preferred video host. So just how many conversations can a care agent have? The age old question, lend your experience, what limitations and expectations do you set? Atlas Blogs Community Syndication can be a powerful tool to showcase the best of your community, check out this amazing example from @SuzieH.  Check out these friendly tips from @RachelC and @A11ey on planning ahead during a crisis. If you haven’t said ‘Hi’ to Maia yet, today is the day! Try out the new virtual partner and let us know what you think! Don’t forget to register for Khoros Engage Digital! Join the Khoros Events and Meetups Group Hub for Khoros Engage updates and more reasons to attend! Top Engaged Contributors Thank you, everyone, for your contributions to Atlas last month! A special thanks to our Top Contributors in July, @Proha, @StanGromer, @etchen, @SheryBulos, @kgroneman.   ... View more

Authors: @RachelC and @A11ey  Everything changes so quickly, last week feels like a month ago and last month feels like it was last year. While no one has a crystal ball, we all want to know how we can plan for the next month or two. As Marketers, we're having to pivot quickly to make sure we're providing useful and relevant content to our audiences.  So what are some best practices you could lean on to ensure content is fresh and engaging so audiences don’t get burnt out from it all? In the midst of a crisis sometimes it is hard to think about anything else, but you have to strike a balance between both crisis-related and ‘business as usual’ content.  However, you can not forget to take the current crisis into consideration. Ensuring your content is not apathetic, but still relevant to your brand and the goods or services you are selling. It is also probably time to consider what long term effect this or any other crisis will have not only on your business but the lives of your partners and customers, is there something you provide that can help solve a potential future problem? For example, there have been Fashion brands like Prada, H&M & Gucci making medical masks & gowns due to the shortage, caused by the current crisis.  You don't necessarily have to create a new product.  You can create new content around an existing product, keeping it fresh, yet relevant to the current environment. However, brands should provide something other than crisis-related content, customers are getting inundated with it from every brand, so having some positive and entertaining content is something they will be looking for very soon ... View more

UPDATED/FIXED Added new Labels for Marketing Blog including, Best Practices, Intelligence, Social Marketing, Experiences, Analytics, Social Strategy, Crisis Management, MFA, Social Inbox Worked on by @JamilaR and @CoryD Cleaned up Kudos leaderboard page Worked on by @AndyK and @VaishaliS Increased the height of the reply editor space Worked on by @AndyK and @VaishaliS Updated CSS for @mention line breaks Worked on by @AndyK and @VaishaliS Updated Care category description Worked on by @JamilaR and @AndrisG Fixed grey teaser text under load more Worked on by @AndyK and @VaishaliS Aligned Rank with ‘In Response’ Worked on by @AndyK and @VaishaliS ... View more

 Say 'Hi' to Maia! Introducing Maia, your new virtual partner in exploring the Khoros website and Atlas community.   Partnering with Atlas Guides, our dedicated chat agents, Maia maximizes the potential of Khoros Modern Chat by guiding you to answers in both real-time and on your own time. Maia can help you find content on Atlas, file support tickets, check product status, and many other evolving tasks. If Maia isn’t able to answer your questions, they can get you in touch with our Atlas Guides for a more human approach. This new guide may not be perfect, but they’re great at learning  Bots have come a long way, but they still need some fine-tuning. Throughout the first year, Maia will be taught how to accommodate more complex requests in order to provide an ever-expanding interactive experience.    Have some suggestions or ideas for Maia? Let us know on the Suggestions for Atlas board and include the 'Maia' label. Don’t be shy! Maia is here to help Try our virtual guide out today and see what they can do! Getting starting is easy, click the chat bubble icon on the bottom right of your screen to activate Maia. Remember to say, 'Hi'! Check out Atlas for more information about Khoros Modern Chat or follow these links to the Khoros website to learn more about trying out your own Khoros Bot or Modern Chat.  ... View more

  Don’t forget, Khoros Kudos nominations are open until July 31st, don’t miss out on your chance to show off how your brand delivers world-class digital customer experiences. We're gathering insights from Khoros customers, and need your feedback! Help us out by taking a few minutes to take this Customer Feedback Opportunity. Here are the Atlas highlights for June.  Atlas Discussions  Who wants to talk about Bonus Points and Gamification? @StanGromer inspired a surge of knowledge with this question, join the discussion, and add your experiences to the mix.   Looking for new ways to measure impact, and reward top contributors? @HSCommunity got a great conversation going around different ideas. Add your voice to the mix, and share some new ways to engage top contributors. Thinking about hiring a community manager? Join @HeatherS on the job board to learn about different job descriptions to use. Already have the perfect fit? Share the job description and see how others view the role. Atlas Blogs @AdamP has another addition to the Intelligence Mastery Series, check out the latest with Notifications and Digests and Share of Voice. Curious about what exactly is cherry-picking, and how you can approach it? @LindseyFo and @JaymeH have the answers and more. Understanding your community's value is as complex as it is important, @JacobBo offers a brief look at the Khoros Model to help focus in on the right benefits. Ready to manage your community like a pro? Time to check out Manage View and how it can help you get a panoramic view of your community. Top Engaged Contributors Thank you, everyone, for your contributions to Atlas last month! A special thanks to our Top Contributors in June, @StanGromer, @CarolineS, @Proha, @Claudius, and @tyw!   ... View more