Don’t forget, Khoros Kudos nominations are open until July 31st , don’t miss out on your chance to show off how your brand delivers world-class digital customer experiences. We're gathering insights from Khoros customers, and need your feedback! Help us out by taking a few minutes to take this Customer Feedback Opportunity . Here are the Atlas highlights for June.  Atlas Discussions  Who wants to talk about Bonus Points and Gamification? @StanGromer inspired a surge of knowledge with this question, join the discussion, and add your experiences to the mix.   Looking for new ways to measure impact, and reward top contributors ? @HSCommunity got a great conversation going around different ideas. Add your voice to the mix, and share some new ways to engage top contributors. Thinking about hiring a community manager ? Join @HeatherS on the job board to learn about different job descriptions to use. Already have the perfect fit? Share the job description and see how others view the role. Atlas Blogs @AdamP has another addition to the Intelligence Mastery Series , check out the latest with Notifications and Digests and Share of Voice . Curious about what exactly is cherry-picking , and how you can approach it? @LindseyFo and @JaymeH have the answers and more. Understanding your community's value is as complex as it is important, @JacobBo offers a brief look at the Khoros Model to help focus in on the right benefits. Ready to manage your community like a pro? Time to check out  Manage View and how it can help  you get a panoramic view of your community. Top Engaged Contributors Thank you, everyone, for your contributions to Atlas last month! A special thanks to our Top Contributors in June, @StanGromer, @CarolineS, @Proha, @Claudius, and @tyw!   ... View more

At the start of August 2020, Atlas will be disabling 'sign-in from Facebook' to better streamline access points.  Below are steps for disconnecting your Facebook account from Atlas.  If you connected your Facebook account after registering, follow the First Case guide.  If you used Facebook to register your account, follow the Second Case guide. If you’re not sure Facebook is connected to your account, follow the Third Case guide to reset your password.   First Case - Facebook account has been added after registering the account: Go to Profile > My Settings > Social   Click on 'Disconnect from Your Facebook Account'.  The Facebook connection has been removed and the user can use the email/password for further logins.   Second Case Facebook has been used during the registration: Go to Profile > My Settings > Social  Click on 'Disconnect from Your Facebook Account'.  You’ll next be asked to enter and re-enter a password. Click on the button 'Set Password and Disconnect from Facebook Account'. Now the Facebook connection has been removed and you can use email/password for further logins.   Third Case Password reset is required before or after Facebook is disabled Click to Sign In at the top right of the page Select  Forgot username or password Enter the email used to receive Atlas notifications Check your email and follow the instructions in the password reset email (The email may appear in the spam box) Need some help or have a question? Drop a comment below or email us at communityhelp@khoros.com and we’ll get you sorted. ... View more

Below you’ll find the updates made to Atlas in May 2020. If you have any questions, please let us know in the comments below.  NEW New Menu Bar Project/ Top Page Redesign Worked on by @AndyK , @VaishaliS, @AbhishekGu, @JamilaR, @LisaI, and @CoryD  New Khoros Kudos Award Category, Keep Calm and Carry On Worked on by @LindseyB, and @AndyK UPDATED/FIXED Upgrade to 20.5 Worked on by @AndyK, and @AndrisG  Custom logic to display a message on the archived content to users who do not have access Worked on by @StevenT, @AndyK, and @NoraG Add filter to search bar in the hero area Worked on by @AndyK, and @AbhishekGu Updated developer category button text Worked on by @SuzieH , and @AndyK [Case Portal] Fixed broken URLs Worked on by @StevenT Resize Rank Icons to the same size across Atlas Worked on by @AndyK, @JamilaR, and @VaishaliS  ARCHIVED/REMOVED Removed COVID banner Worked on by @AndyK, and @JamilaR Moved Strategy & Expertise posts to community and marketing discussions, and archived board Worked on by @JamilaR, and @AndrisG  Removed old avatars Worked on by @AndyK, @JamilaR, and @AndrisG  ... View more

Why all the excitement over Manage View? Moderating a large community is challenging; you have multiple boards, discussion styles, types of users, and tons of content.  Wouldn't it be great to have a broad view of everything happening in your community?  Manage View offers a simple solution to gain community-wide insight, making it the perfect daily starting point.  And the big secret? Manage View is already available for you to start using today. How about a few surface-level benefits? Manage View fits naturally between the native community and agent view, serving the needs of those responsible for community growth and success. Access to the detailed author profile and full conversation history is right where Community Managers and Moderators need it. It helps community managers and moderators find, prioritize, act on, and track the posts that need attention. Easily plan, organize, implement, and measure required actions in the community Okay, I'm excited, how can I use Manage View right now? Getting started couldn't be easier; simply click the 'manage' option.  If this option isn't visible, or you want to grant another user view access, here's how you or your Care Admin can quickly enable it .  Manage View offers a simple command center interface, with columns that can be built up with specific boards, topics, user ranks, unanswered posts, and more, giving you a panoramic glimpse into your community. From Manage View, you can quickly take action through Khoros’ fully-capable Response tool, or you can jump straight to that post in the community for advanced moderation options.  Looks like the secret is out. It’s time for moderators to get familiar with Manage View for Community Management and Moderation: we’ve got an entire development plan set to bring out more moderation and management capabilities in 2020. Are you Interested in broad community moderation but not yet using Khoros Care? We have a new Add On available for this feature, or you can speak to your account rep about trying it out! Want to learn more about how to use Manage View with your community? Check out the latest free Product Coaching for Manage View for Community Moderation, head over to our documentation page on Atlas, or drop a comment below! ... View more

The Atlas team is proud to introduce everyone to Staci Satterwhite, our new Chief Customer Officer!  I couldn't be more excited to have a leader like Staci joining our ranks, and I hope everyone enjoys this quick interview with her.  Please join me in welcoming @StaciS to Atlas, say hello, and leave a comment with any questions you have for her below! The interview was conducted over zoom on Wednesday, May 27th. The video has been edited for time and clarity. Transcription Hi! I’m Staci Satterwhite, the new Chief Customer Officer here at Khoros. Very excited to be speaking with you here today. What is the first thing you would like our customers to know about you? I would actually like to say the first thing I want customers to know is that it's not lost on me that I've just become the chief customer officer for an organization whose tagline is “create customers for life” so that's something that we will need to embody and make sure we are actually doing for our customers.  I will do a lot of listening to figure out what customers think we're doing well, and not well, and then create the initiatives we need as an organization to mobilize around so that we can say that we are indeed an organization that creates customers for life just like we are helping our customers. How do you plan to bolster Khoros thought leadership? So I'm not coming to this role thinking that I'm anywhere near a thought leader in this space, because I'm not, personally. Again, I do come from a background in security in this space, so that will always be near and dear to my heart, that whatever digital transformation our customers go through we need to make sure we’re helping them do that securely. And that’s just my most recent background so again near dear to my heart. But for visionary, we have several product owners, we have several GM's across the company that are visionaries in their respected product lines. My role will be to try and get priorities from customers to make sure we can deliver on those.  Do you plan on being an outgoing leader? What will be your approach? This is for sure the first time I've taken a job in a pandemic so I won't do what I would normally do which is immediately kind of get on a roadshow to go face-to-face meet customers to really listen to what they think we're doing well and not well. I will need to do that virtually this time, obviously. I’d like to think I’m outgoing from a standpoint of making sure that we are in front of customers as much as I think we should be but also listening, that's a really huge important aspect to me, my job predominantly is to listen to what our employees, customers, and shareholders all think we need and then to mobilize the organization around those things. As a person early in my career, I look to my leaders for inspiration: Did you have a leader who inspired you? Oh wow, great question. Yeah absolutely, for sure there have been people I’ve worked for that have been inspirational as well as that I learned a lot from at various times in my career. I will tell you somebody I worked with at Microsoft, years ago, was not my direct boss but years ago I worked with somebody at Microsoft who imparted something upon me that I still used today. She said to me your job needs to do three things for you, those three things are:  Use your existing skillset to their fullest potential Build on those skill sets and create new ones Get you out of bed And so I try to use these three things when working with my team to make sure I understand those things about them so that we can have a great journey together. So that's one thing I learned from somebody that I worked for a few years ago.  Now I’ll also complement that by saying I’ve worked for some bosses that I didn't think were that great either so like all of us who you learn from the circumstances that are good and you also learn from the circumstances that might not be exactly what you were hoping for at that moment.  ------------------------------------------------------------------------------------------------------------------------------- Thanks, everyone for your time I'm super excited to be the new Chief customer officer at Khoros. again I'm Staci Satterwhite look forward to meeting you and speaking with you soon. ... View more