Hello Atlas members! If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today!   Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. The results from our research paint a picture of how consumers view their interactions with brands while offering insight into what those brands can do to gain customer trust, support, and confidence.   Khoros Fresh Features: Episode Two Fresh Features is a recurring video series to help you learn more about significant product releases from the previous quarter and high-level product focuses for the next quarter.   The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.   [Podcast] Gamification in the Wild: Giving back to build Brand Loyalty​ We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Chris is looking to give back to the customers who helped Lyft become a leader in ride-sharing.   Marketing Announcement: Advanced Twitter Metrics Changes The API supporting Advanced Twitter Metrics is being deprecated. In order to continue providing these metrics, Advanced Twitter Metrics have been switched over to a new API, which includes differences.    Custom Metrics: 3 Tips and Use Cases for Improving Reporting Define success in ways that matter to your business, not how the networks choose to define it. Calculate custom rates across channels, as well as paid, owned, and earned analytics to unify performance data in the Khoros platform. Spend less time exporting and manipulating data to get to insights faster by defining metrics that reflect your business’ needs.   Care Manage View: Engagement Status filters and Needs Attention column With this release, we have a new personalized Manage View column- Needs Attention in My View. A conversation is moved to the Needs Attention column in different scenarios   Communities What's changed in the next generation of Khoros Communities? What's changed in the next generation of community? Learn more about the powerful updates and improvements in the new version of Khoros Communities.    Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access. Upcoming Advanced Care Webinar | Agent Performance Table, Sept 14th Take advantage of this chance to unlock the potential of the Agent Performance widget and elevate your agent management strategy.    CMX Summit, Oct 4th-5th Khoros will be at the biggest community industry conference of the year, CMX Summit 2023, in San Fransisco on October 4-5! Register now to learn from thought leaders shaping the future of community building.    Community Technology Summit, Oct 4th Join Khoros at Community Technology Summit, a one-day immersive learning experience for online community professionals at Convene Boston on Wednesday, October 4, 2023. We can't wait to see you there!   Available On-demand Navigating the Changing Community Landscape Webinar In this on-demand webinar, learn how to elevate your community program's success in today's ever-changing economic landscape with expert tips and seven unmissable truths for community managers.   Advanced Product Webinars On-demand  Deep dive into your Khoros solution with advanced features and applications, followed by a live Q&A   Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Double high-five to @Akenefick for helping to create not one, but TWO epic Developer Discussion threads last month! One was about moving a post from the Production server to the Stage server in the community, and another focused on adding a link to the post editor page. We appreciate the super helpful replies.   Thanks to @VikasB and @kkritika for the helpful responses in a discussion on editing text placeholders on the community using a script. You gave a quick, concise, and valuable reply - exactly what we love to see from community members!   Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: @Akenefick, @isxtn, @StanGromer, @Lief, @CarolineS, @VikasB, @allensmith81, @Drew_C, @rosdyana, and @krisortiz! Learn about what it takes to ascend to Titan status   ... View more

Hello Atlas members! Khoros is working to build modern experiences to enable you to quickly tap into future trends in technology. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today!   Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Introducing the next generation of Khoros Communities  We're thrilled to announce the launch of a game-changing new version of Khoros Communities, with powerful tools to design and manage your community, create more engaging member experiences, and integrate community more fully into your digital ecosystem. Khoros Fresh Features: Episode Two  Fresh Features is a recurring video series to help you learn more about significant product releases from the previous quarter, and high-level product focuses for the next quarter. Atlas Updates: Cleaning Up Customizations As part of our cleanup, the majority of our past customizations are being deprecated entirely. These mostly fell into either minor style tweaks or functionality that has become core to the product (or will be in Aurora).   Marketing Admin Panel Overview - Product Coaching Session In this session, we will dive deep into the Admin Panel—a potent tool designed to empower marketing administrators like you. Discover how to optimize your marketing endeavors and streamline your team's operations like never before. Now Available: Create and Manage Link in Bio Pages with Khoros Marketing Khoros Marketing now offers the capability for users to create and manage their own Link in Bio pages for their Instagram accounts   Care Preview and download images in Brand Messenger, and SSO IdP In Brand Messenger Modern Chat widget conversations, users can now hover their cursors over an image thumbnail and then click the Download icon to preview the full-sized image in a new browser tab and download it. Also with SSO IdP, admins access can now use their IdP to update an agent’s team assignment. Users can enable this setting from the Care Config menu. Update Brand Messenger mobile SDK display settings, and new icons for forms Users can now update the display settings of their Brand Messenger mobile SDK directly from the Care interface by configuring the widget ID. At the bottom of the Author Panel, on the Forms tab, secure forms are now displayed with a lock icon, and standard forms are now displayed with a form icon.   Communities Roles & Permissions: On-Demand Advanced Product Webinar Watch this on-demand webinar and improve your understanding of how Roles & Permissions work and some best practices for implementing them in your community. Community Aurora 23.6 Release Notes The 23.6 Release includes content workflow for knowledge base articles and blog posts, private message reporting, a way to look up a member’s permissions, Analytics enhancements, content filters, URL redirects, and other improvements. State of Community Management 2023 Report: Biggest Takeaway We highly recommend you take a dive into the full report to get all the best insights, but here we’ve provided the top takeaway to help your community thrive in the ever-changing digital landscape.   Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: @StanGromer, @tyw, @Mercedes_O, @shavetas, @Akenefick, @briuanagreen, @tminett94, @suemacaluso, @isxtn, and @bkling! ... View more

  Khoros is proud to present the latest Community, Social Media Management, and Digital Contact Center innovations available to you right now. Check out the Product Videos and other resources below so you can unlock the full power Khoros has to offer. What’s New? New LinkedIn capabilities and EveryoneSocial integration. Enhanced LinkedIn Ads allow teams in Khoros Marketing to create and save targeting profiles to publish to and govern individual users’ access to those profiles Khoros Marketing can seamlessly publish posts to EveryoneSocial, just like any other channel What’s New? New Brand Messenger and DialogFlow integration. Take your messaging capabilities to the next level with the newest version of Brand Messenger Enhance your mobile chat experience with real-time configuration Unify your channels with our newest integration with Google DialogFlow What’s New? The launch of a game-changing new version of the Khoros Communities solution. With powerful new tools and features, the Aurora version empowers users to create more engaging member experiences and fully integrate community into their digital ecosystem. Have any questions about the resources provided? Please drop a comment, and we'll help as quickly as we can.  Want to learn more about enabling any of these features? Reach out to your customer success manager. ... View more

Hello Atlas members! If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today! Learn more about how Khoros is working to build modern experiences to enable you to quickly tap into future trends in technology. Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Exploring AI Use Cases in Khoros Communities It is an exciting time for online communities, and we are just at the beginning of exploring how AI technology will impact how we work in communities. The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen -  Check out this episode with Khoros VP of Automation, Gijs Van De Nieuwegiessen (@GijsN). With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading. Marketing Announcement: LinkedIn API Update  LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. You should re-integrate all LinkedIn accounts prior to the end of June to ensure that there are no interruptions in service. Now Available: Improved Pinterest Analytics  The current Pinterest API is being deprecated on June 30, at which time current analytics will no longer be available. However, once re-authenticated, Pinterest accounts will connect to an API providing new metrics like impressions, clicks and video views as well as proper categorization of video and multi-photo content.    Care Announcement: LinkedIn API Update  LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy Community Management API by June 30, 2023. Visibility for non-secure forms Within the Settings menu, on the Security page, when the Expire password every ___ days option is turned off, the Forms tab in the Common Conversation Panel (CCP) now displays all non-secure forms (forms with non-expiring data fields).   Communities Community Roundtable 2023 Report Don't miss exclusive community insights in the new Khoros-sponsored report from The Community Roundtable, State of Community Management 2023! Explore trends, best practices, and expert advice in this definitive guide for the community industry. The Metaverse and Online Communities: Khoros 101 Learn what the metaverse is, the importance of community for the metaverse, and what's next for these new virtual worlds. Take a video tour of Aurora We've put together this video training course to help you get familiar with key features and concepts about Khoros' re-imagined Community Experience.   Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access. Upcoming The Experts Debate: Achieving Digital Customer Engagement Excellence Webinar: July 27 Expert panelists discuss how digital-first customer engagement isn’t optional anymore — and it probably wasn’t even before lockdown. Consumer behaviors have been changing for years, and the pandemic only accelerated this trend. Available On-demand Advanced Label Strategy: Advanced Product Webinar Structured labels provide a streamlined approach, enabling your team to maintain cohesion, enhance efficiency, and facilitate content tracking for future reporting and organizational purposes Watch this webinar to enhance the value of label sets.   Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. AI and ChatGPT are already having an impact on how people use communities, but what could their future look like? @akloepfer started a great discussion on this, joined by @MrB77 and @StanGromer. What's the best way to handle bulk archiving of older community content? @CyJervis shared an approach that's well-written and could apply to any type of community. Be sure to save it for later! @sparkygirl asked how to better identify when a community member got their question answered, and @Akenefick gave a detailed and thorough response on how his company made it happen. Thanks for setting the example with your helpful reply, @Akenefick!   Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: @tyw, @Lief, @StanGromer, @CarolineS, @tminett94, @Akenefick, @vhannum, @nbalogh, @allensmith81, and @CKummer! Want a chance to be a part of this elite group? Learn about what it takes to ascend to Titan status ... View more

Hello Atlas members! Summer is coming up quick! We have lots of resources to help you give your customers the experience they are expecting from you. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today!   Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Fresh Features Video: Resources and Q&A  Learn how you can unlock the full power Khoros has to offer with these videos and resources covering the latest innovations available to you right now.  Kudos Awards 2023 Is your brand using Khoros technology to deliver world-class digital customer experiences with strategies and results that others can learn from? Share your stories and successes with the fourth annual Khoros Kudos Awards! Marketing Now Available: Improved Promoted Post Analytics New features improving promoted post analytics, paid visibility, and overall data quality.  A “Paid Metrics” toggle is located in the post section of dashboard filters. When the toggle is on, individual and cross-channel metrics missing paid data are combined with their ad counterpart. Care Now Available: Improvements in Smart View Experience in Mobile Care Smart Views filter data based on a specific set of conversations, author tags, applicable work queues, priority, and business hours. In Khoros Mobile Care, tap the Smart Views (lightbulb) icon to see the list of all shared Smart Views.  Autosave for internal notes When an agent enters an internal note for a conversation but does not click Add Note, their draft is retained. Brand Messenger inline video playback support and location sharing Users can now play video content from YouTube and Vimeo and share their location without ever leaving the Brand Messenger Modern Chat widget. Community Take a video tour of Aurora We've put together this video training course to help you get familiar with key features and concepts about Khoros' re-imagined Community Experience. Announcement: AddThis Share button - End of Life With the announcement from Oracle that AddThis will be decommissioned on May 31st, 2023, we will be ending our support of the AddThis share button on Community Classic.   Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access. Upcoming Advanced Labels Strategy: Advanced Product Webinars Thursday, June 15th Join this webinar to enhance the value of label sets in your social marketing initiatives. Structured labels provide a streamlined approach, enabling your team to maintain cohesion, enhance efficiency, and facilitate content tracking for future reporting and organizational purposes. The Community Roundtable: State of Community Management Thursday, June 29th Join Jim Storer, The Community Roundtable, Kelly Stoker, Senior Community Strategist at Khoros, and Michael Puhala, as they discuss the State of Community Management 2023 report. Available On-demand Leveraging Smart Views: Advanced Product Webinar Smart Views are advanced filters that Care users can leverage in Agent, Manage, and Analytics. Watch this webinar and improve your reporting tools, capabilities, and knowledge to inform data-driven decisions.   Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. @CarolineS started a great discussion on how to spot ChatGPT-generated forum posts, which garnered some helpful ideas and strategies from others. Thanks for that, Caroline! What's happening with tags & labels when they're merged in Aurora? @CyJervis kicked off a great convo that got engagement from our Titans, plus insights from our Product team - definitely worth a read. Ever wanted to see what Support tickets your organization has in our Case Portal? @tyw shared a helpful tip on how to do just that (though note it requires Supervisor access to our Case Portal). Great tip!   Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: @MarkIGibson, @CarolineS, @jamiemccardle, @Lief, @CyJervis, @tyw, @mounishat, @StanGromer, @Drew_C,  and @JasonHill! Want a chance to be a part of this elite group? Learn about what it takes to ascend to Titan status   ... View more