It’s finally here, and we couldn’t be more excited. The Customer Engagement team is proud to present the first episode of  Titans of Customer Engagement: A Customer Experience Podcast,  featuring Kerrie Robert @ExperianKerr, Social Media Manager of Customer Service at Experian. The Titans podcast features Khoros customers sharing best practices, insight on the evolution of customer and business demands, and what is or is not working when it comes to successful digital customer engagement strategies. Please share with your peers, leave us a rating or review, and continue the conversation in the comments section! Listen to strategic conversations with your peers and leaders about creating the world’s greatest customer experiences.  Now available where you listen to your favorite podcasts Apple Podcasts Spotify Amazon Google Podcasts Stitcher TuneIn Also, don't miss out on CX Confessions: The Customer Experience Show, a thought leadership podcast on CX featuring C-suite executives Interested in becoming a Titan of Customer Engagement? Learn about what it takes to ascend to Titan status ... View more

Hello, to all of our Atlas members! The days are getting sunnier, flowers are blooming, and the world is creaking back into motion following a long, difficult winter. Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. We’ve been busily integrating both solutions into the Khoros platform while continuing to expand their capabilities. In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Submission deadline extended Submit an entry If your brand uses Khoros technology to deliver world-class digital customer experiences with strategies and results that others can learn from, share your stories and successes to win Khoros Kudos Awards! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. 3 Behaviors Thwarting Companies From Culturalizing CX Demonstrating value to each internal partner is crucial for consistent, holistic branded CX - and there are a few common corporate behaviors that threaten the culturalization of CX.  Forrester's Daunting CX Prediction and How CX leaders Can Overcome It According to Harley Manning of Forrester, CX leaders who can't prove their value to the business will find themselves on the street this next year.  Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Modernizing Digital Care: Change the Conversation Check out the Modernizing Digital Care Atlas Series and webinar . Discover ways to build a new program, optimize your existing program or prepare to grow, while ensuring your teams and tools are focusing on “Customer First” engagement! New Khoros Community: Visible Please join us in welcoming the Visible Community to the Khoros platform! Read on for more details about Visible and the features/functionalities they have launched with. How to calculate 'Cost Savings' within a Community Calculating just how many contacts to your Support Center have been deflected by Community is easy with a standardized formula you can apply via a basic survey and a few simple Community metrics.  Webinars & Events Khoros Roadmap Webinar Tuesday, June 8  • Register today! Marketing Advanced Product Webinar Watch Now Why CX programs struggle to demonstrate results Watch Now Khoros Advanced Product Webinars Watch now Call Deflection with Apple Business Chat  Watch now Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Label to report different groups of content : Titan @Idiorio has begun to utilize labels to not only benefit their team’s insights but also to help clients make important business decisions, don’t miss out on this tip! KB Edit vs Publish : Lots of info around mastering the edit and publish article permissions, as well as leveraging publishing flow in TKB v4. How do you deal with backlinking? : This answer was a long time coming for Uncommon Titan @jxwilson, who created a custom component that uses some Freemarker scripting to identify if the user has a specific role. Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your engagement on Atlas these last months, and a special thanks to our Top Contributors, @CarolineS, @MarkAtTruth, @TeroRe, @jamiemccardle, @JasonHill, @karolinalinda, @phoneboy, @adriana4u, @-dirk-, and @jeffshurtliff! ... View more

Hello, to all of our Atlas members! The event for digital leaders is back!  This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Register Now We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Registration is free and open to anyone who wants to take their CX to the next level. We can't wait for you to join us!   Does your brand use Khoros technology to deliver world-class digital customer experiences? Do our tools help you build strategies and results that others can learn from? Share your stories and successes through the second annual Khoros Kudos Awards in one of 12 categories.   We’ll announce the winners on Atlas and Khoros social media channels. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Submissions are open until May 28, and more information about the Khoros Kudos Awards can be found on the contest page on Atlas. Check out our winners and finalists from last year for inspiration for your own submission! ____________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. HubSpot, Slack, and Community Growth:  After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online.  5 Reasons Why Khoros CX Insights Matter:  Enterprise CX Analytics is not being discussed enough by businesses because most are not aware of the concept, or don’t understand the soft and hard benefits it can provide.  Building and Integrating Custom Metrics [Video/Blog] : In this short tutorial, I’ll show you when it would be useful to build custom metrics, how to create them and how to integrate them into your dashboard Apple iOS 14.5 and How it Affects Advertisers : Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Marketing Data in Care - GA End of April : Care system tags will now assign system tags to conversations on brand posts, giving teams more flexibility in routing, analytics, and engagement. Discovering Business Value within Community : Measuring Business Value within Community has never been as easy as it is today, check out this great blog for all the details Community Journeymap: Your Feedback and Our Improvements : With insights and feedback uncovered during interviews with Community Managers and Developers over December, January, and February, we're making improvements in key areas we identified.  ____________________________________________________________________________ Webinars & Events Why CX programs struggle to show results Wednesday, May 26 • Register today! Paid & Organic Reporting Thursday, May 27 • Register today! Khoros Roadmap Webinar Tuesday, June 8 • Register today! Call Deflection with Apple Business Chat Watch on-demand Khoros Care: Change the Conversation Watch on-demand Creating More Impact With Less Effort Watch on-demand Communities Reward & Recognition  Watch on-demand ____________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Do you let users delete content? Do you let users edit content? : Uncommon Titan @HSCommunity brought a conference of titans to explore the best practices for users’ message editing permissions. Remove rank for inactive users : A great conversation from Titan @djondinium around different recognition methods. Plenty of great examples and use cases here. One Community topic, two conversations in Care : When the unexpected happens, turning to the community is always a great way to find the answers. Great question @Notmark-VFZ What are the use cases you cover with Care Analytics as an addition to Community Analytics? : Check out some expert advice and best practices around Care Analytics as an extension to Community Analytics. Thank you, @karolinalinda, for the question! Forecasting inbound volume for accurate staffing : An excellent question from @LizCrampton,  this is great knowledge for anyone looking to forecast staffing. ____________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your engagement on Atlas these last months, and a special thanks to our Top Contributors, @StanGromer, @CarolineS, @elbranscomb, @TeroRe, @MarkAtTruth, @jamiemccardle, @jeffshurtliff, @phoneboy, @allensmith81, and @CyJervis! ... View more