Hello, to all of our Atlas members! The event for digital leaders is back!  This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Register Now We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Registration is free and open to anyone who wants to take their CX to the next level. We can't wait for you to join us!   Does your brand use Khoros technology to deliver world-class digital customer experiences? Do our tools help you build strategies and results that others can learn from? Share your stories and successes through the second annual Khoros Kudos Awards in one of 12 categories.   We’ll announce the winners on Atlas and Khoros social media channels. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Submissions are open until May 28, and more information about the Khoros Kudos Awards can be found on the contest page on Atlas. Check out our winners and finalists from last year for inspiration for your own submission! ____________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. HubSpot, Slack, and Community Growth:  After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online.  5 Reasons Why Khoros CX Insights Matter:  Enterprise CX Analytics is not being discussed enough by businesses because most are not aware of the concept, or don’t understand the soft and hard benefits it can provide.  Building and Integrating Custom Metrics [Video/Blog] : In this short tutorial, I’ll show you when it would be useful to build custom metrics, how to create them and how to integrate them into your dashboard Apple iOS 14.5 and How it Affects Advertisers : Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Marketing Data in Care - GA End of April : Care system tags will now assign system tags to conversations on brand posts, giving teams more flexibility in routing, analytics, and engagement. Discovering Business Value within Community : Measuring Business Value within Community has never been as easy as it is today, check out this great blog for all the details Community Journeymap: Your Feedback and Our Improvements : With insights and feedback uncovered during interviews with Community Managers and Developers over December, January, and February, we're making improvements in key areas we identified.  ____________________________________________________________________________ Webinars & Events Why CX programs struggle to show results Wednesday, May 26 • Register today! Paid & Organic Reporting Thursday, May 27 • Register today! Khoros Roadmap Webinar Tuesday, June 8 • Register today! Call Deflection with Apple Business Chat Watch on-demand Khoros Care: Change the Conversation Watch on-demand Creating More Impact With Less Effort Watch on-demand Communities Reward & Recognition  Watch on-demand ____________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Do you let users delete content? Do you let users edit content? : Uncommon Titan @HSCommunity brought a conference of titans to explore the best practices for users’ message editing permissions. Remove rank for inactive users : A great conversation from Titan @djondinium around different recognition methods. Plenty of great examples and use cases here. One Community topic, two conversations in Care : When the unexpected happens, turning to the community is always a great way to find the answers. Great question @Notmark-VFZ What are the use cases you cover with Care Analytics as an addition to Community Analytics? : Check out some expert advice and best practices around Care Analytics as an extension to Community Analytics. Thank you, @karolinalinda, for the question! Forecasting inbound volume for accurate staffing : An excellent question from @LizCrampton,  this is great knowledge for anyone looking to forecast staffing. ____________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your engagement on Atlas these last months, and a special thanks to our Top Contributors, @StanGromer, @CarolineS, @elbranscomb, @TeroRe, @MarkAtTruth, @jamiemccardle, @jeffshurtliff, @phoneboy, @allensmith81, and @CyJervis! ... View more

Hello, to all of our Atlas members! If there is anything we learned this year, communication is a significant key to success.  Whether it’s B2C, B2B, or even C2C, everybody wants quick and efficient responses. A Digital-First Strategy is now more critical than ever before for effective communication. Brands want their customers to feel like they have their back through every step of the support process, as well as the conversion funnel.  It is up to the brand to meet the customer in the channels they are already familiar with, in  unique, personable ways. Click here for more trends to lead your strategy in the new year!  We here at Khoros are proud to continue to offer guidance as you prepare to make 2021 your most incredible yet. ____________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. POV: Making Space for Twitter Spaces Twitter Spaces is currently in the backend of beta, so Strategic Services dug into the feature and the buzz around it to better understand how brands can utilize Spaces. POV: Is there room for brands on Clubhouse Everyone is talking about Clubhouse and chances are you’ve probably been invited by someone you know. But what exactly is Clubhouse and how does it work? More importantly, should brands activate on the platform? How to Best Utilize Our Virtual Assistant How to Best Utilize Our Virtual Assistant to enhance your Khoros Experience. Plus, go further in-depth on  How Maia is Powered by Flow.ai & Modern Chat  with this  developer’s interview with the Maia team, Travis Berryhill, and Anshul Jain. Journey Mapping & Actioning Your Feedback: Part 2 More updates on key areas we identified from interviews with Marketing customers in August, September and October 2020. Modernizing Digital Care: Change Management Let’s talk about what to do with all the data you have gathered from your analysis!   Experience Upgrade: Out of the Box with Project Hermes This article details a lot of the work we did to upgrade the "out of box" experience for Khoros Communities in response to customer demand and feedback.   Improved Spam Management in Community This article explains the enhancements introduced in Community to help moderators with spam management.   ____________________________________________________________________________  Webinars & Events Some webinars are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Khoros Communities: Reward & Recognition  Thursday,  April 8 •   Register Today! Khoros Care: Modernizing Digital Care  Thursday, April 15 •   Register Today! Call Deflection with Apple Business Chat  Tuesday, April 20 • Register Today! Understanding TikTok for Brands: Webinar  Watch On-Demand Turning your customers into a community  Watch On-Demand Marketing Roadmap Deep Dive Webinar   Wach On-Demand Khoros Care: Choosing the Right Tool   Watch On-Demand ____________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. What are the use cases you cover with Care Analytics as an addition to Community Analytics?: Khoros Titan, @karolinalinda is looking for experience and best practices around the main use cases you address with Care Analytics as an extension to Community Analytics. Analytics Data Doesn't Match : Issues with community analytics? Our experts share a few possible solutions.    Any way to Take Off Blog Article Teaser? : Check out this Titan fix for a common teaser issue. Communities & Learning : Check out some examples of how to better integrate our community and our learning programs collected by Legendary Titan @CarolineS , I think we can make this a mega thread! ____________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your engagement on Atlas these last months, and a special thanks to our Top Contributors, @CarolineS, @MarkAtTruth, @TeroRe, @StanGromer, @jeffshurtliff, @phoneboy, @elbranscomb, @karolinalinda, @jamiemccardle, and @sdhake! Want a chance to be a part of this elite group? Take part in Atlas discussions and contribute to this innovative community. ... View more

As of April 1st, JX will no longer be supported, so we will be retiring the category. We will be leaving the board on view only for 1 month. Any active discussions will be relocated in the Communities Product Discussions. If you have any questions, please drop them in the comments below, and we will get quickly back to you with an answer. Thank you. ... View more