Hello, to all of our Atlas members! A special thank you to everyone who joined us for Khoros Engage Digital! We hope the experience inspired you to continue pushing for new heights. Lot's of exciting initiatives in the works at Khoros that we can’t wait to share. The Atlas highlights will now coincide with the upcoming Knoros customer newsletter to give our members a spotlight and easier access to essential information resources. Thank you all again for being a part of this community of innovators! ___________________________________________________________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Instagram Messaging (DMs) now in early access The ability to DM with your customer from within the Khoros Care and Marketing platforms is now in early access.  You can read more about how that’s helped one brand here . Khoros Engage Day of Learning: Care & Marketing Recap Thank you to all of our customers that participated in the day of learning on October 13, 2020, before Khoros Engage! *Customer Access* How connections open new business strategies This blog distills the insights from our 1-hour discussion on the topics of connections and business strategy.  What's in a name? Reward and recognition can drive a community’s success. Join us as we break down what exactly it means to be a super-user. Slack - Community Integration Bring your community on to your Slack workspace. Read on to learn more about our groundbreaking Slack integration. How We Built It: Author Badges This guide gives a step-by-step breakdown of how you can add a colorful author badge to comments and replies made by the original author of a blog post or message. Modernizing Digital Care: Getting started or expanding This video-format blog covers some of the questions we often get from our customers and prospects about getting started or expanding a digital dare program.  ___________________________________________________________________________________________________________________________ Webinars & Events Update Atlas Events is the best place to keep up to date with upcoming events. The experts’ debate: Fuelling your branded community to drive innovation and culture. November 5th, 2020 “A session no one can reasonably miss, and I’m serious here,” @ArnaudL said it best, don’t miss this opportunity! ___________________________________________________________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Monitoring first posts -  Keeping tabs on a user’s first post can prove to be an effective strategy. @CarolineS lead a great discussion on how to make this happen. "TKB Article Editor Page" page quilt? -  The community came together to help @StanGromer with his question, which proves there is no such thing as a silly question here! Strategies for unanswered topics?  - What a great discussion this grew to become! The community dropped tons of strategies around unanswered topics here. *Customer Access* "Welcome Message" example?  - Posts like this just show how useful a community can be. Thanks for your first post, @stehrani71! *Customer Access* ___________________________________________________________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your contributions to Atlas these last months, and a special thanks to our Top Contributors, @CarolineS, @StanGromer, @Wendy_S, @kgroneman, @PerBonomi, @Parshant, @HSCommunity, @tyw, @lilim, and @jeffshurtliff!   ... View more

Can you believe Khoros Engage IS HAPPENING? If you haven’t already, make sure to check out the Engage Agenda so you don’t miss out on any keynotes. *** Khoros CCO, Staci Satterwhite, will be joined by customer experience leaders from Google and Intuit , Kathleen Garrity and Matthew Knell, to hear what digital-first transformation means to them and what they’ve learned along the way. Learn first-hand from some of the leaders in customer-focused innovation. _________________________________________________________________________________ Come in and join the event , Khoros Engage is happening RIGHT NOW! _________________________________________________________________________________ Be sure to check out the new  Events Page on Atlas so you can plan out how to get the most out of the breakout sessions, and keynote speakers. *** RSVP and Engage with your peers in the comments section and in the Events Group Hub!  _________________________________________________________________________________ Let us know if you have any questions! ... View more

Khoros Engage is happening THIS WEEK! Breakout sessions are now available for you to view before the Keynotes and Live Q&A on Wednesday. *** Khoros CMO, Katherine Calvert,  will be sitting down for a chat with the Head of Barbie & Dolls at Mattel , Lisa McKnight, to learn what digital-first engagement means to this legacy brand. _________________________________________________________________________________ Ready to get started? Check out the Breakout Sessions for the best place to start! _________________________________________________________________________________ Be sure to check out the new  Events Page on Atlas so you can plan out how to get the most out of the breakout sessions, and keynote speakers. *** RSVP and Engage with your peers in the comments section and in the Events Group Hub!  _________________________________________________________________________________ Let us know if you have any questions! ... View more

The countdown has nearly ended, and we are just A FEW DAYS  away from Khoros Engage Digital .  *** Our Chief Sales Officer, Doug Grigg, is STILL excited for this years’ Khoros Engage Agenda, and we hope you are too! _________________________________________________________________________________ Not sure where to start? Here are some tips for a successful Khoros Engage .  _________________________________________________________________________________ Be sure to check out the new  Events Page on Atlas so you can plan out how to get the most out of the breakout sessions, and keynote speakers. *** RSVP and Engage with your peers in the comments section and in the Events Group Hub!  _________________________________________________________________________________ Let us know if you have any questions!   ... View more

  Technology continues to drive the way we interact with each other, and something that was once a Sci-Fi dream is now a beneficial medium for communication. _______________________________________________________________________________________________________________________________ Virtual meetings, summits, and conferences are taking place more often than ever before, but that doesn’t mean it’s easy to execute. We all could use advice from someone with first-hand experience. Who better to provide that than Varun Luthra, Customer Service Manager of  Grazitti Interactive . Varun was kind enough to answer a few questions about the successes of their recent  virtual summit and the power of well placed social media promotions. What were some of your initial goals for the virtual summit?   Varun - The (re)Focus Summit, in fact, wasn’t planned as a summit. Initially, we planned to host a panel discussion with two or three community managers. So to invite a few speakers, we posted on LinkedIn. But we got an overwhelming response. There were community experts from around the world who wanted to speak on a whole range of different topics like community incentivization, AI for communities, community psychology, and so much more.  _______________________________________________________________________________________________________________________________ "That’s how Community (re)Focus was born, with the goal to connect like-minded people and just share knowledge and network."  _______________________________________________________________________________________________________________________________ So this response was what got us thinking that there are so many like-minded people who just want to gather, talk, and just share knowledge. That’s how Community (re)Focus was born, with the goal to connect like-minded people and just share knowledge and network.    How far out did you begin planning? Varun - This was not a planned event [the virtual summit], it actually happened organically. This further deepens Grazitti’s position of leadership in the Community space.  Since this was originally planned as a panel discussion, the first discussion we had was at the end of June. So, 1.5 months, give or take.    How did you plan to gauge success?   Varun - We didn’t rely on any success metric per se, since this was initially planned as a small panel discussion. But with the overwhelming response we received, we did consider the number of sign-ups and the number of attendees as a sign of success.    What was your promotional strategy?   Varun - Our promotional strategy was simple—to create awareness about our event. For this, we used a combination of social media and email campaigns to reach out to a wide audience. Moreover, our speaker and sponsors also played a key role in spreading awareness of our event.    It's one thing to get registrants and another to have follow-through. How did you approach this?  Varun - Part of this event strategy was to promote the event on LinkedIn. This gave us a great way to informally follow-up and build deeper relationships with the attendees. By highlighting speakers and topics regularly, we were able to build interest in the event, along with the immense support from our speakers and sponsors to get the word out and show value in attending.    What is the one thing you wish you knew before setting this event up?   Varun - More about live streaming. Wish we had time to figure out how to multi-cast the event on other social media platforms during key speakers or sessions.    What goals did you accomplish? And were there any unexpected successes?  Varun - The main goal that we accomplished was building our relationship with key influencers, along with building new relationships that have the opportunity to grow on many fronts—customers, partnerships, references, advocates. Along with the new names that we have collected during the lead-up and during the event, we had some of our largest social media engagement numbers of the year.  _______________________________________________________________________________________________________________________________ "One booth had an extensive conversation between a CEO and SVP for two companies, with over 50 others watching on." _______________________________________________________________________________________________________________________________ One unexpected success was our virtual booths and them being able to have live presentations and group chats over there. One booth had an extensive conversation between a CEO and SVP for two companies, with over 50 others watching on.    What was your biggest takeaway or learning experience from this? Varun - The speakers at your event matter a lot. Fortunately for us, we had the best and the most knowledgeable speakers at our event.    Did you have a favorite part of the event?  Varun - We loved all the sessions and the engagement from the audience. The chat stream did not stop flowing the whole time.  What other questions would you like answered? Huge thanks to @VarunGrazitti for taking the time to answer these questions and providing insight on hosting virtual events. I know I still have questions, but I’ll leave that to the community, drop some questions in the comments.  We'd also love to hear more about other successful virtual events, whether it's your company or one that everyone should check out. Don't forget, Khoros Engage Digital is happening on Oct 14th! We're excited to see all the great discussions! ... View more