Hello, to all of our Atlas members! If there is anything we learned this year, communication is a significant key to success.  Whether it’s B2C, B2B, or even C2C, everybody wants quick and efficient responses. A Digital-First Strategy is now more critical than ever before for effective communication. Brands want their customers to feel like they have their back through every step of the support process, as well as the conversion funnel.  It is up to the brand to meet the customer in the channels they are already familiar with, in  unique, personable ways. Click here for more trends to lead your strategy in the new year!  We here at Khoros are proud to continue to offer guidance as you prepare to make 2021 your most incredible yet. ____________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. POV: Making Space for Twitter Spaces Twitter Spaces is currently in the backend of beta, so Strategic Services dug into the feature and the buzz around it to better understand how brands can utilize Spaces. POV: Is there room for brands on Clubhouse Everyone is talking about Clubhouse and chances are you’ve probably been invited by someone you know. But what exactly is Clubhouse and how does it work? More importantly, should brands activate on the platform? How to Best Utilize Our Virtual Assistant How to Best Utilize Our Virtual Assistant to enhance your Khoros Experience. Plus, go further in-depth on  How Maia is Powered by Flow.ai & Modern Chat  with this  developer’s interview with the Maia team, Travis Berryhill, and Anshul Jain. Journey Mapping & Actioning Your Feedback: Part 2 More updates on key areas we identified from interviews with Marketing customers in August, September and October 2020. Modernizing Digital Care: Change Management Let’s talk about what to do with all the data you have gathered from your analysis!   Experience Upgrade: Out of the Box with Project Hermes This article details a lot of the work we did to upgrade the "out of box" experience for Khoros Communities in response to customer demand and feedback.   Improved Spam Management in Community This article explains the enhancements introduced in Community to help moderators with spam management.   ____________________________________________________________________________  Webinars & Events Some webinars are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Khoros Communities: Reward & Recognition  Thursday,  April 8 •   Register Today! Khoros Care: Modernizing Digital Care  Thursday, April 15 •   Register Today! Call Deflection with Apple Business Chat  Tuesday, April 20 • Register Today! Understanding TikTok for Brands: Webinar  Watch On-Demand Turning your customers into a community  Watch On-Demand Marketing Roadmap Deep Dive Webinar   Wach On-Demand Khoros Care: Choosing the Right Tool   Watch On-Demand ____________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. What are the use cases you cover with Care Analytics as an addition to Community Analytics?: Khoros Titan, @karolinalinda is looking for experience and best practices around the main use cases you address with Care Analytics as an extension to Community Analytics. Analytics Data Doesn't Match : Issues with community analytics? Our experts share a few possible solutions.    Any way to Take Off Blog Article Teaser? : Check out this Titan fix for a common teaser issue. Communities & Learning : Check out some examples of how to better integrate our community and our learning programs collected by Legendary Titan @CarolineS , I think we can make this a mega thread! ____________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your engagement on Atlas these last months, and a special thanks to our Top Contributors, @CarolineS, @MarkAtTruth, @TeroRe, @StanGromer, @jeffshurtliff, @phoneboy, @elbranscomb, @karolinalinda, @jamiemccardle, and @sdhake! Want a chance to be a part of this elite group? Take part in Atlas discussions and contribute to this innovative community. ... View more

As of April 1st, JX will no longer be supported, so we will be retiring the category. We will be leaving the board on view only for 1 month. Any active discussions will be relocated in the Communities Product Discussions. If you have any questions, please drop them in the comments below, and we will get quickly back to you with an answer. Thank you. ... View more

Ready to modernize your digital care program? Allison Fasching, Customer Solutions Director shares experiences and best practices in the Digital Care space. Discover ways to build a new program, optimize your existing program or prepare to grow!  While ensuring your teams and tools are focusing on “Customer First” engagement. What’s this all about? Some of the topics we will cover are, Getting Started with your new Care program, Forecasting, Analysis, Optimization, and Growth. We’ll also talk about Change Management, and why you should be prioritizing this throughout your program journey.   So, ready to get started?  Dive in and enjoy! Don’t forget to drop any questions you have into the comments for our experts to answer.  At the bottom of each blog is a link to the next and previous article to help you glide through the series. Part 1) Getting Started or Expanding In this video/blog, we cover a few questions we often get from our customers and prospects about getting started or expanding your Digital Care program. Part 2) Forecasting & Staffing In this session, we will cover a few questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels. Part 3.1) Analyze, Optimize & Grow Knowing how to analyze, optimize, and grow Care programs will be the key to your success. Given the complexity, I have created a 3 part blog to cover each of these topics.  In this first section, we will discuss the analysis you should be doing on an ongoing basis. Part 3.2) Analyze, Optimize & Grow If you did your homework from the Analysis blog, then you likely have a ton of answers, and probably even more questions! In this session we will talk about the Optimization of your Care programs, this is something that can benefit you no matter the maturity of your Care programs. Part 3.3) Analyze, Optimize & Grow Now that your team is a well-oiled machine, it's time to grow your Care program.  In this session, we will talk about things to consider when growing your Care programs, if you haven’t already please be sure to read and consider the steps in Analyze and Optimize.  Part 4) Change Management In this blog, we will talk about some Change Management best practices that can be applied to both expected and unexpected changes.  Questions? Comments? Thoughts? If you have any questions on the tips provided, please comment below and I’ll get back to you!  If you enjoyed this and want to further explore the subject, please download our eBook, Modernizing your contact center. ... View more

  Ready to take your community and users to the next level? Our experts have put together this series all about the advanced Rewards and Recognition elements in Khoros Communities. Learn about effective recognition initiatives that encourage community users to participate in a more meaningful way, bringing you closer to your goals of an active and valuable community of users! It's never too late to learn how to give your users the best community experience So, let's get started!  Dive in and enjoy! Don’t forget to drop any questions you have into the comments for our experts to answer.   At the bottom of each blog is a link to the next and previous article to help you glide through the series. Part 1: What's in a Name Discussions and debates about the topic of superusers can be found far and wide throughout the business of online communities. It’s often in the context of ‘ superuser programs, ’ but what does the term  ‘superuser’  even mean? Part 2: Designing for Effective Gamification When you think about reward and recognition, your thoughts instantly move to gamification. Yet, gamification is just one small part of reward and recognition.  In fact, effective reward and recognition starts before the community visitor has even decided to register to your community. Part 3: Building Your Recognition Program In the  previous blog post , we wrote about designing the community for effective rewards and recognition, starting with the user's successful first visit to the community.  Now, let’s take a look at building a recognition program for your valuable users and superusers. Questions? Comments? Thoughts? If you have any questions on the tips provided, please comment below and we'll get back to you!  ... View more