Hello, to all of our Atlas members! Lots of exciting news coming from Khoros this month! But first things first, we want to thank every single person who uses or contributes to Atlas. Our members are the true drivers of success, and we can not thank you enough!   ____________________________________________________________________________ Last month Khoros announced that it has acquired Flow.ai , an innovative conversational AI platform for designing and managing chatbots. Together with Flow.ai, Khoros will extend the AI/ML capabilities available to brands for greater self-service and operational agility.   Click here to read the full press release! ____________________________________________________________________________ While Community Manager Advancement Day only happens once a year, community management can — and should — be celebrated every day. If you haven’t already, join the CMAD Discussions on Atlas , where you can continue to connect, learn, and share ideas among fellow experts. Here’s to resilient communities and their fearless community managers leading the way in 2021 — representing the best of human and digital connection. Thank you! ____________________________________________________________________________ Following on from the news that Atlas was named   a Finalist at the CMX awards,  we were also informed that the DCCX team and Tech Support team at Khoros were awarded a  Silver Stevie Award  for  Best Use of Technology and a Bronze Stevie Award for  Customer Service Team of the Year.  ____________________________________________________________________________ And now for the Atlas content you do not want to miss!   Recent Atlas Blogs Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Welcome To Our New Developer Blog API changes that matter to you, Tips & Tricks, and Success Stories with insight into how you can get the most out of Khoros' APIs. Maia Q4 review See what Maia has been up to! Know Your Role: Re-Org Tips to Facilitate Your Customer Needs If you haven’t considered these four reorganization tips, you may already be behind  Modernizing Digital Care: Analysis - Part 3.1 We will be breaking down part 3 of this series into 3 small sections. First up, the analysis you should be doing on an ongoing basis. Building Your Recognition Program - Rewards & Recognition: Part 3 Let’s take a look at building a recognition program for your valuable users and superusers. Comments List Syndication - Create Syndicated Network of Discussion This blog elaborates on the newly launched Comments Syndication Feature - A powerful tool to create a network of syndicated discussions. ____________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. We are so excited about your responses to our CMAD discussions! We would love to continue to hear more from our community managers, join the conversation today! 1. What’s it like being a Community Manager? Respond with gifs! #CMAD 2. What are some ways you practiced self-care at work? 3. Let’s celebrate your wins! Team Size and Structure: The New (Hopefully) Mega-thread : The most important resource is the people on your team, check out this conversation around setting your program up for success Examples of community guidelines for employees : Community guidelines are the foundation of any community. @karolinalinda  is reworking theirs and is looking for examples, who else wants to share their guidelines for employees.  Former moderator roles: Moderators leaving the team can create future issues if left unchecked. Take a look at this discussion for some great examples on steps to take. Thanks for the question @NateHardy! ____________________________________________________________________________ Webinars & Events Khoros Roadmap Webinar | February 2021  Thursday, February 11 • 1pm AEDT | 1pm GMT | 1pm CST Introducing Topbox CX Analytics Thursday, February 25 • 1pm AEDT | 1pm GMT | 1pm CT ____________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Special thanks to the current  Atlas Top Engaged Contributors @Claudius, @CarolineS, @sdhake, @StanGromer, @tyw, @Fellsteruk, @AbhishekIlindra, @jeffshurtliff, @i_am_ryan, and @PerBonomi! Want a chance to be a part of this elite group? Take part in Atlas discussions and contribute to this innovative community. ... View more

Hello, to all of our Atlas members! We are excited to announce that Khoros has acquired CX innovator Topbox. Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience.  Powerful CX insights for better customer engagement Our vision is to help brands create customers for life by delivering human connection across the customer experience — that starts with listening to your customers and providing them with meaningful engagement. Read the full press release here With Topbox, we’re excited to make this vision a reality. ____________________________________________________________________________ Crisis Communications Announcement We have opened up the Crisis Management Group Hub to provide a space for urgent communication discussions among our users, and we recommend everyone to subscribe to the group hub. As the events continue to unfold in Washington D.C. and around the United States, we encourage you to meticulously review your content calendar and error on the side of caution. ____________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Atlas Redesign Update -  Take some time to review the updates to Atlas and learn about the strides we have made to enhance your experience with Khoros and our community.  Maia Q3 overview -  A look back on what we've done with Maia in Q3. Organic & Paid Reporting in Khoros Marketing -  This blog dives into the paid and organic data brought into the Social Marketing platform and how to report on it. Journey Mapping and Actioning Your Feedback -  With insights and feedback uncovered during interviews with our Marketing customers in August, September, and October, we're making improvements in key areas we identified.  3 Best practices for Approval Workflows + Tune-Up Checklist -  When it comes to protecting your brand, automated and configurable approval workflows allow for the right sets of eyes to green-light content before it gets pushed live to your social pages. Modernizing Digital Care Forecasting & Staffing -  This video-format blog covers some of the questions we often get from our customers and prospects about forecasting staff as a digital dare program.  Designing for Effective Gamification - Reward & Recognition: Part 2 -  Learn how effective reward and recognition starts before the community visitor has even decided to register to your community. Community Analytics: 8 Best Practices You Don’t Want to Miss!  - 4 Content Metrics and 4 Search Metrics, Community Analytics Best Practices You Don’t Want to Miss! ____________________________________________________________________________  Webinars & Events  Chatbot and conversation design for rich messaging channels   January 21, 2021 Creating Digital-First Customer Engagement in the “New Normal”  - Watch On-Demand ____________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Solved: Want to extract list: post written during a certain period:  As if we needed further proof for @CarolineS to be our top contributor, quickly providing an effective Analytics solution for @CKummer. Great job! Solved: Search scope stuck at community level on all nodes:  We also had a great group effort with @jeffshurtliff and @StanGromer to compare ways to solve their search issue.  SLA within Business Hours Tracking  : A great example of community coming together with @map_ and @GlennD working together to figure out an issue. ____________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members! This year we will keep the month's name aligned to avoid confusion. Totals will still based off of the numbers in-between highlights.  Thank you, everyone, for your engagement on to Atlas last month, and a special thanks to our Top Contributors, @CarolineS, @StanGromer, @tyw, @MarkAtTruth, @Claudius, @jeffshurtliff, @Drew_C, @HSCommunity, @Cloud_Spanner, and @hayata!   ... View more

Today is a significant milestone for us all and a great chance to reflect upon just a few of the successes we have all had leading up to this moment. Community Managers offered their advice and pushed us to new heights during CMAD . Together, we welcomed our new CCO, Staci . We all said Hi to Maia, the Khoros bot, and chatted with our Atlas Guides Our Khoros Kudos winners proved they are leaders and champions of progress. We looked forward to the future with New integrations & AI across our entire platform. And we watched as Atlas continues to develop into the Community we asked for . All of us have come a long way since the Khoros community rebranded to Atlas a little over a year ago, and we wish we could give a Kudo worth 100,000 to every member of this community. This achievement belongs to you; without Atlas members and our top contributors throughout the year , this never would have been possible. Thank you all. Together, we can make this a great year, and together we can continue to create customers for life. ... View more

The Atlas team is proud to present the next stage of the Atlas Redesign Project! Since the previous redesign, we’ve continued to listen to our members’ comments and suggestions about Atlas and believe we are moving in the right direction.  Take some time to review the updates and learn about the strides we have made to enhance your experience with Khoros and our community.  Let us know what you think about the changes here in the comments or in Suggestions for Atlas ! Your feedback will continue to drive the changes that you want to see. Navigation Bar As the most common starting point for users, the Navigation Bar has been a focal point for the team.  This update comes with a now beautifully interactive menu where color-coded category tabs light up. We also fixed a few issues from previous iterations by placing a permanent search bar and solving the disappearing category icons.  Category Page Every category in Atlas is unique, filled with a wealth of information for you to discover. We wanted our category top pages to reflect that. Each category now has product colors for visual signposting, keeping in line with the navigation bar theme. We reduced the number of category cards and shifted the group hub component higher, making it easier to distinguish discussion types and find content.  *Release notes are now located in the blogs area.   Search The process of searching the community has been streamlined with a few simple changes.  Filters are now located on the left sidebar, and more visibility is given to the basic search options. We are currently continuing work on improving search performance.  Three Dot Menus We have replaced the three vertical dots menu (kabob menu) on Search, Group Hubs, Blog/TKB Dashboard, and Private Messages with more descriptive options. This gives users better visibility into the purpose of different menus. ... View more