Last year, Khoros invited internal stakeholders and various community customers to a workshop/interview session on the state of the Khoros community. Here are a few quotes from participants. "I don't find the look and feel great. You guys build communities – yours should knock it out of the park."  "I want to go to a customer, open our community, and say 'this is what your world should look like.'"   "Navigation is confusing – seems like duplicate areas, and I'm not sure where to post sometimes."  "There's not enough value. It's not fun enough. It's not sexy enough. It's too forum-rich." After rebranding the Khoros community to " Atlas " later in 2019, we began drawing plans for redesigning the number one place members see when they visit the community, the landing page. We thought that this would provide the most immediate impact on how everyone navigates and interacts with Atlas.  Our primary goals were simple on the surface. We wanted to approach planning the project with as much insight as possible, both internally and from customer feedback. We took in ideas from all the feedback that we have received in meetings, calls with customer-facing groups, and teams around the organization to form our primary goals. Improve the customer experience through: Simplifying the top-level navigation interface Increased focus on search  Clear content categorization throughout the community Better representation of member ranks and roles Encourage consistent Khoros branding across Atlas:  Rebuilding the top menu with brand colors and imagery Replacing previous avatar images with a branded collection Planning tasks for a powerful remote team. Themed Jiras and team communications were our map and compass to success as a completely remote team working through the external stresses of the COVID-19 pandemic. Team syncs were used to discuss navigation, organization, component usage, and cosmetic decisions throughout the project as well as to encourage morale. Jira tasks were worked on collaboratively, with different members leading the goals of each task and assigning developers to execute a bulk of the background magic. Communication and trust in individual team member skills were vital in overcoming many blocks and hurdles, including sizing difficulties and broken code. Major tasks accomplished Rebuilt the top menu from scratch  Switched from a hamburger menu to a top menu Coordinated new branded icons with the design team Migrated categories to reduce clutter  Reassessed search bar placement Removed the featured slider from the Hero Area (top area of the page)  Centered and widened search bar  Included community statistics below Minimized the floating header search bar into an expanding search icon New avatars/ rank icons Four new collections of avatars newly created by the design team Revamped Rank icons   Updates to the What's happening in Atlas component Posts now include colored discussion style tags   Reduced visible teaser text limit Refined content byline (Author/Location/Title) New Featured Posts area/style Rebuilt to increase the spotlight on content Remove/move landing page components Our humble achievements and inspirations Overall, the project was a triumph for the team and the community. After the initial launch of the redesign, many members were excited by the thought and effort shown in the landing page design. We looked to Alteryx and Atlassian communities as integral sources of inspiration for our top menu design choices, with their use of brand icons as button images and streamlined navigation. We chose to reprise existing Khoros glyphs to serve as buttons with brand colors to represent different categories and products better. Many members felt these changers were far overdue, and despite some minor lingering issues and design flaws, the project is considered a step in the right direction.  Every project is a learning experience . When it comes to what makes a community successful, often the fundamental trifecta of content, navigation, and presentation is paramount. Of course, these three factors do expand into a plethora of approaches, complexities, and decisions based on the goals of the community. Nevertheless, when critics agree the community isn't performing as expected, a great place to begin is reevaluating the fundamentals. The Atlas team took on this difficult challenge, and despite being small and relatively new, the team managed to achieve our goals on the target date. The execution of our plans is a testament to the dedication of the growing Atlas team and the pursuit to be our own best case study in the digital engagement space. We will continue collecting member feedback on changes thus far and continue to fix minor issues brought on by the redesign. What's next for the team?  Our goal of developing the customer experience will continue by further reevaluating search, content organization, and section consolidation. The team will continue monitoring how members utilize the Atlas landing page and the rest of the community for plans to better illustrate the purpose of different areas through sectioned landing pages. Interested in redesigning your community?  Comment below with any questions you have or  reach out to your account owner/executive to facilitate the process.   ... View more

Below you’ll find the updates made to Atlas in April 2020. If you have any questions, please let us know in the comments below.    INDEX New New Community Blog Label "Syndication” Add Modern Chat Label Updated/Fixed Upgraded the community to 20.3 Update Jobs Board Archived/Removed Archive - Do you have the right access to the Khoros Community? Archive - Can't post to the Khoros Community?   NEW New Community Blog Label "Syndication”  Added "Community Syndication" in the communities blog. Worked on by @AndyK  and @AndrisG. Add Modern Chat Label Added to Atlas > Care > Care Docs > Brand Messenger Docs Worked on by @AndyK.   UPDATED/FIXED Upgraded the community to 20.3 This includes Community Syndication. For more information, see Release Notes. Worked on by @AndyK and @AndrisG. Updated Jobs Board Updated to include more resources and capabilities. Hello Job Seekers! Worked on by @HeatherS, @AndyK, @LisaI.   ARCHIVED/REMOVED Archive - Do you have the right access to the Khoros Community? The information has been spread to other TKBs including Customer Structure and Posting Guide and How to register for Atlas. Worked on by @JamilaR and @CoryD. Archive - Can't post to the Khoros Community? Information is being spread to other TKBs such as Atlas Login & Registration for Marketing Customers. Worked on by @JamilaR. ... View more

  These last few months might have been lacking changes in scenery for many of us, but the Atlas team has been hard at work to bring you a  freshly redesigned homepage to enjoy. Please let us know what you think about the redesign, and what could be improved, as we continue investing in the improvement of the Customer Experience.   April marked the launch of Khoros Modern Chat! This new product release enables brands to chat live in real-time with their customer. Check out this demo video from @SidneyG and learn more about this latest innovation.   Atlas Discussions @StanGromer  shared some unique examples of group hub utilization that truly showcase innovation. Should your community archive old content, or delete it ? @CarolineS   and @lilim  discuss their best practice tips along with Khoros staff.   An excellent follow-up moment from @Toby , ensuring a successful solution was shared for others looking to change a transferring customer's email . Curious about how others are distributing their advertising across social media ? Last month, members offered their answers to @DianniO's excellent question.    Atlas Blogs Community Syndication is now live for every Khoros Customer, check out how to use it to revamp your FAQ page! There's still time to sign up for the  May 14th Khoros Marketing webinar on How to Build Your Social Safety Net , don't miss out on how to make your brand not just safer, but stronger!   Top Kudoed Contributors Thank you, everyone, for your contributions to Atlas last month! A special thanks to our Top Contributors in April, @StanGromer, @CarolineS, @Wendy_S, @tyw, and @lilim.   ... View more

As a registered Atlas member, you are granted limited access to the Atlas community. Stay up-to-date on the latest innovations, ask and answer questions, share resources and thought leadership, and participate in discussions with leaders across the globe. Below is a list of the seven different boards in the community and descriptions of their sub-boards. You can also find descriptions of all boards and sub-boards at the top of the category page or the sidebar.   Board Sub-Category   Khoros Marketing : Here you can learn about the latest innovation and capabilities available from Khoros Marketing.   Marketing Docs: Learn about Khoros Marketing, figure out what to do first, get step by step guides for common and advanced tasks. Marketing Product Coaching: Join a 1:1 Product Coaching session to learn more about Khoros Marketing from a team of platform experts. Khoros Marketing Discussions: Discuss social strategy, technology, and best practices, and ask questions about the platform.   Board Sub-Category     Khoros Care: Get acquainted with Khoros Care, find instructions for common tasks, connect with other users.    Care Product Coaching: Join a 1:1 Product Coaching session to learn more about Khoros Care from a team of platform experts. Khoros Care Blog: Read about best practices, success stories, and product roll-outs for Khoros Care. Care Developer Documentation: Visit our Khoros Care developer documentation portal.   Board Sub-Category     Khoros Communities :  The best place for anyone looking to start, build, or grow their community. Community Product Coaching : Join a 1:1 Product Coaching session to learn more about Khoros Community from a team of platform experts. Khoros Community Blog :  The hub for Khoros Community analytics, tips, product features, and customer success stories. Khoros Community Discussion :  Discuss Khoros Community, publishing, and strategy with other users. Khoros Community Dev Docs : Visit our Khoros Communities developer documentation portal.   JX :  Find answers to JX questions, get updates, and connect with other JX customers.   Board Sub-Category     Developer Network : Connect with other developers working with the Khoros Development Platform and find out what they are doing to stay ahead.   Developer Discussion : Connect with other developers working with the Khoros Development Platform. Developer Documentation :  Homepage to Khoros' product developer documentation, including Guides and APIs. Care Dev Docs : Redirect to the Khoros Care developer docs. Communities Dev Docs : Redirect to the Khoros Communities developer docs. Marketing Dev Docs :  Redirect to the Khoros Marketing developer docs.   Board Sub-Category Khoros Events: See what events Khoros has planned for customers around the world. Khoros Events: Join this group to learn more about the Khoros events and opportunities to connect with event attendees. Customer Meetings & Events: Join this group to stay updated on EU meetups, events, or conferences in the EU.   Board Sub-Category     Atlas Hub :  Discover the latest news and insights from Khoros, receive product coaching, learn how to engage with our community. About Our Community :  All you need to know about the Khoros Community, such as registration help, community guidelines, and step by step guides. Product Coaching : Join a 1:1 Product Coaching session to learn more about Khoros products from a team of platform experts.  Suggestions for Atlas :  Share your suggestions for improving the Khoros Community and services. Suggestions for Atlas :  Share your suggestions for improving the Khoros Community and services. Stars Program : This program recognizes and rewards the most active and influential customers in the Khoros community. Job Board :  For employers looking to find the perfect candidate who already has experience with the Khoros platform.   Board Sub-Category     Support: Find general information and about Khoros Support team policies and procedures.   Support Information: Find general information and information about Khoros Support team policies and procedures here.  Contact Khoros Support: Khoros Customer Support is committed to providing the assistance you need to meet your business objectives and drive the most value from your Khoros solution. ... View more

As a Khoros customer, you are granted more access to the Atlas community than as a registered user.   Stay up-to-date on the latest innovations, product information, ask and answer questions, blog, share resources, thought leadership, collaborate, and participate in discussions with leaders across the globe. Below is a list of the seven different boards in the community and descriptions of their sub-boards. You can also find descriptions of all boards and sub-boards at the top of the category page or the sidebar.   Board Sub-Category Khoros Marketing: Here you can learn about the latest innovations and capabilities available from Khoros Marketing. Marketing Docs: Learn about Khoros Marketing, figure out what to do first, get step by step guides for common and advanced tasks. Marketing Product Coaching: Join a 1:1 Product Coaching session to learn more about Khoros Marketing from a team of platform experts. Khoros Marketing Blog: Learn about the latest innovation and capabilities from Khoros Marketing. Khoros Marketing Discussions: Discuss social strategy, technology, and best practices, and ask questions about the platform. Khoros Marketing Ideas :  Share your ideas for improving Khoros Marketing, products, and services. Post your own idea or review the ideas of others.   Board Sub-Category Khoros Care: Get acquainted with Khoros Care, find instructions for common tasks, connect with other users.  Khoros Care Docs: Get acquainted with Khoros Care, figure out what to do first, get step by step guides for common and advanced tasks. Khoros Care Release Notes : Learn about the newest features for Khoros Care. Care Product Coaching: Join a 1:1 Product Coaching session to learn more about Khoros Care from a team of platform experts. Khoros Care Blog: Read about best practices, success stories, and product roll-outs for Khoros Care. Khoros Care Discussions: Discuss response, publishing, or broader social care strategies. Messaging & Automation Forum: Discover the latest innovations from Messaging and Bots.  Khoros Care Ideas: Share your ideas for improving Khoros Care products and services. Post your own idea or review the ideas of others. Care Developer Documentation: Visit our Khoros Care developer documentation portal.     Board Sub-Category Khoros Communities :  The best place for anyone looking to start, build, or grow their community. Khoros Community Docs :  Learn about our Community product, figure out what to do first, get step by step guides for common and advanced tasks. Khoros Community Release Notes : Learn about new Khoros Community features. Community Product Coaching : Join a 1:1 Product Coaching session to learn more about Khoros Community from a team of platform experts. Khoros Community Blog :  The hub for Khoros Community analytics, tips, product features, and customer success stories. Khoros Community Discussion :  Discuss Khoros Community, publishing, and strategy with other users. Khoros Community Ideas:  Share your ideas for improving the Khoros Community and services. Post your own idea or review the ideas of others. Khoros Community Training: Check out the Khoros Community area of Campus. Khoros Community Dev Docs : Visit our Khoros Communities developer documentation portal. JX :  Find answers to JX questions, get updates, and connect with other JX customers. Board Sub-Category Developer Network : Connect with other developers working with the Khoros Development Platform and find out what they are doing to stay ahead. Developer Discussion : Connect with other developers working with the Khoros Development Platform. Developer Documentation :  Homepage to Khoros' product developer documentation, including Guides and APIs. Care Dev Docs : Redirect to the Khoros Care developer docs. Communities Dev Docs : Redirect to the Khoros Communities developer docs. Marketing Dev Docs :  Redirect to the Khoros Marketing developer docs.   Board Sub-Category Khoros Events: See what events Khoros has planned for customers around the world. Khoros Events: Join this group to learn more about the Khoros events and opportunities to connect with event attendees. Customer Meetings & Events: Join this group to stay updated on EU meetups, events, or conferences in the EU.   Board Sub-Category     Atlas Hub :  Discover the latest news and insights from Khoros, receive product coaching, learn how to engage with our community. Atlas Insights Blog :  Khoros news, industry insights, best practices, and more from our own community experts. Khoros Customer Blog : A customer-only blog featuring early insights into roadmap and other projects. About Our Community :  All you need to know about the Khoros Community, such as registration help, community guidelines, and step by step guides. Product Coaching : Join a 1:1 Product Coaching session to learn more about Khoros products from a team of platform experts.  Education Information :  Khoros Campus provides on-demand tutorials to help you learn about our products and how to get things done. Customer Connection :  Connect directly with other Khoros customers to share your experiences or ask for help. Suggestions for Atlas :  Share your suggestions for improving the Khoros Community and services. Khoros Data API User Group:  The Khoros Data API User Group is intended to help business analysts and other users of Khoros data collaborate and quickly identify best practices for the use of our data APIs.  Stars Program : This program recognizes and rewards the most active and influential customers in Khoros' community.   Job Board :  For employers looking to find the perfect candidate who already has experience with the Khoros platform.   Board Sub-Category     Support: Find general information and about Khoros Support team policies and procedures Support Forum: The place to go if you can't find the answer you need in our documentation. Care Portal:  Opens a Support Case for questions or issues that haven't been answered in the community. Support Information: Find general information and information about Khoros Support team policies and procedures here. Contact Khoros Support:Khoros Customer Support is committed to providing the assistance you need to meet your business objectives and drive the most value from your Khoros solution.   Board Sub-Category Case Portal   Opens a Support Case for questions or issues that haven't been answered in the community.   ... View more