Hi @J_Easley   I am not sure if this is possible with the out of the box criterias, but you could definitely achieve this with a customization. You would need to create some custom profile fields (see the last paragraph of this article) that track this information, the logic to populate them, and then base your badge criteria on the custom field value.    Once Support has created the custom profiles, you can either implement the custom logic yourself in Studio, or reach out to Lithium Professional Services to help you out with that part. They would also be able to confirm what is indeed achievable based on your detailed requirements.   Thanks, ... View more

@kalak that's a really good point, everyone can "do ok" if it's plain sailing, but if things are going south it does make a difference to be able to see and judge if the reaction is appropriate during difficulties. I have myself recently choosen a service not only based on the average good positive reviews, but also being satisfied with the firm's replies to negative comments. ... View more

Hi @MattJ    at the moment, you can edit the existing templates from Studio (as you already found out). Documentation can be found here .   It is not possible to add brand new templates, or change the rules that trigger sending an e-mail notification. You may want to submit a Product Idea however, as this could be a nice improvement to be considered. Or add votes / comments to the existing one posted by @VarunGrazitti .   Thanks for your feedback,     ... View more

Great community and awesome customizations at work here! ... View more