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November Atlas Highlights

Content Coordinator

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Hello, to all of our Atlas members!

We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers.

 Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes.

Read the highlights of Khoros innovation here!

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Our virtual assistant, Maia, has been busy learning new ways to enhance your Khoros experience.

See for yourself! Head over to Atlas and click on the chat bubble in lower right hand corner, and then type ‘Goldilocks’ and Maia will tell you a great story about chatbots! 

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Important Update: We have converted our Suggestions for Atlas forum into an idea board and created submission guidelines. We want this to be the best community it can possibly be. So let us know what you think, or how we can help improve your experience on Atlas.

Thank you all again for being a part of this community of innovators!

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Here’s the Atlas content you do not want to miss!

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help.

3 Best practices for Approval Workflows + Tune-Up Checklist

When it comes to protecting your brand, automated and configurable approval workflows allow for the right sets of eyes to greenlight content before it gets pushed live to your social pages.

Are You Using The Right Engagement Metrics For Your Brand?

In this blog series, a member of the Khoros Strategic Services team dives into a topic they have helped many enterprise brands with, sharing their insights and best practices.

Custom Metrics: 3 Tips and Use Cases for Improving Reporting

Define success in ways that matter to your business, not how the networks choose to define it. 

Journey Mapping & Actioning Your Feedback

With insights and feedback uncovered during interviews with our Marketing customers, we're making improvements in key areas we identified. 

Modernizing Digital Care: Part 2 - Forecasting & Staffing

This video-format blog covers some of the questions we often get from our customers and prospects about forecasting staff as a digital dare program. 

New Community Features - Autumn Launch Overview

Slack integration, Events, and Comment Syndication are just a few of the highlights for new releases coming in the next few weeks.

How We Built It: Author Stamps

This guide is going to give you a step-by-step breakdown of how you can add a colorful author badge to comments and replies made by the original author of a blog post or message.

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Webinars & Events

Creating Digital-First Customer Engagement in the “New Normal” December 15, 2020 • 1 PM CT 

The Experts Debate: Fueling Your Branded Community to Drive Innovation & Culture - Watch On-Demand

Optimizing the Customer Experience across Digital Channels- Watch On-Demand

How Brands Can Align To Today’s Changing Customer Behaviors - Watch On-Demand

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Engaging Atlas Discussions

Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help.

Measuring Efficiencies of Customer Care team- What metrics or KPI’s do you target your Customer Care team on? This is a great opportunity to compare strategies with @ford0l1 and others!

Community Hackathon? - Would you be interested in a hackathon around building a specific part of the community experience? Let @JacobBo know by joining the discussion!

Please don't be like our Community - A lesson in how to not suck - A great discussion from Honored Contributor, @StanGromer. The title says it all, take advantage of this wealth of first hand knowledge.

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Top Engaged Contributors

We’ve expanded our top engaged list to show off more of our fantastic community members! 

Thank you, everyone, for your contributions to Atlas these last months, and a special thanks to our Top Contributors,  @StanGromer, @CarolineS, @JasonHill , @PerBonomi, @tyw, @i_am_ryan@jeffshurtliff@HSCommunity, @DanK, and  @elbranscomb!

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5 Comments
Honored Contributor

Still sad that I did not see @StanGromer's very helpful post in time. It was a great warning (and a hilarious title).

 

Jason

 

Valued Contributor

I think this might be the first time I've ever been included in a top contributor section. Feeling all sorts of feels right now.

Trusted Contributor

@i_am_ryan Me too - it's a good feeling!

Honored Contributor

Congrats to all! Great writeup as usual, @CoryD !

Khoros Guru

I noticed that many of the Top Contributors are very active in our Developer Discussion forum. I wanted to say a special thanks to all of you. Your participation and willingness to answer questions from other Developers/CMs/PMs truly helps our small Dev Doc team. Thank you so much!

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‎12-17-2020 02:39 PM
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