Missed Tuesday's session? Watch it on-demand here.
Here are some of our key learnings from our discussion with Erica Kuhl:
As a first step to building a case for a community, use a V2MOM (Vision, Values, Methods, Obstacles, Measure to Metrics) process to create alignment, transparency, and buy-in across the organization. Erica's V2MOM template HERE.
After securing executive approval, meet with stakeholders to understand their interest in the project and how they believe it will impact the business. Use this as an education opportunity to highlight how a community will add value to their role. Leverage stakeholder feedback, and feedback gathered from your customer via surveys, to transform higher-level planning documents into an operational strategy.
Roll out your community in phases. Set realistic, bite-sized goals that align with your budget and resources. Phase 1 of your community roll out should focus on small changes that have immediate impact.
For more helpful resources for this discussion, check out Erica's free tools & templates below:
Headcount & Budget planning template
Community Team Leveling guide
In Before the Lock podcast, co-hosted by Erica Kuhl
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