Recent Content
Seeking Advice on Restricting Access to a posts to those who have the permalink.
Hi everyone, I’m facing a challenge in Khoros and could use some advice. I need to occasionally create specific posts and share permalinks via email with a customer base. However, we don’t want these posts to be accessible to random users browsing our community site. Most importantly, we do NOT want the root folder to be accessible, so that we can prevent users from accessing the repository of posts or easily gathering all the posts that we publish over time. Any suggestions on how to achieve this would be greatly appreciated! Thank you in advance. Fergal
TinyMceEditor is undefined
Hi, I have a simple custom component: <form id="pmUpdateForm"> <textarea rows="" cols="" id="pmUpdate"></textarea> </form> <@liaAddScript> ;(function($) { $(document).ready(function() { tinymce.init({ selector: 'textarea#pmUpdate', height: 150, menubar: false, plugins : "paste", paste_text_sticky : true, setup : function(ed) { ed.pasteAsPlainText = true; } }); }); })(LITHIUM.jQuery, LITHIUM.TinyMceEditor); </@liaAddScript> I added the above component into one of the quilts. After the SDK push I always see Uncaught ReferenceError: tinymce is not definederror. I know why this error occurs but w.r.t Khoros, I am not able to figure out where to look. There is no official documentation about tinyMceEditor in atlas on how to use it.
400/404 error on POST request
Hey, I'm trying to do my very first POST API call and currently getting stuck. I know there are other solutions for what I'm trying to do, but I'm also trying to learn something rather than straight up copying & pasting. <#assign boardID = coreNode.id /> <button id="subscribe">Subscribe</button> <@liaAddScript> (function($){ $(document).ready(function(){ $("#subscribe").on( "click", function() { $.ajax({ url: "/api/2.0/subscriptions", dataType: 'json', data: { "data":{ "type":"subscription", "target":{ "type":"board", "id":"blueprints" } } }, method: 'POST' }).done(function(response) { console.log('Success'); }).fail(function() { console.log('Fail'); }) }); }); })(LITHIUM.jQuery); </@liaAddScript> When I click my button on the page, I get a 404 error in the console: GET https://community-stage.blueprism.com/api/2.0/subscriptions?data%5Btype%5D=subscription&data%5Btarget%5D%5Btype%5D=board&data%5Btarget%5D%5Bid%5D=blueprints 404 (Not Found) I assume I'm doing something wrong, but I can't figure out what. I've tried subbing the variable for the ID of the board too and the URL is the same, with the same 404 error. The only thing that's sprung to mind is that the API's don't work with the CNAME and I need to use the original domain for our staging site? Thanks in advance.Using the Khoros Community Case Portal
This article refers to Khoros’s own implementation of the Case Portal within the Khoros Atlas Community. To access the Atlas Case Portal Register for Khoros Atlas using the email address you log into the Khoros Platform with, and follow the email verification steps. Once registered and verified, email support@khoros.com and provide the following information: Full Name Email Address Khoros Atlas community username Whether or not you will need access to all of your organization’s cases. What environment/Khoros product you will need access for You will receive a confirmation email once the team has granted you with access, at which point you will be able to access the Case Portal. Creating a New Case Click Create Case. 2. Fill out the form, including as much detail as possible, attach screenshots where relevant, and save your Case. Looking for an existing case Go to the main Case Portal page to view all open/resolved cases that you personally created. From here you can both search for your case by Case # or subject, and review the status and last response for each Case. If you requested access to the organization's cases, you can view them by clicking on 'Account Cases' Managing Existing Cases Click on the title of an existing case. 2. To Reply to the Case, scroll past the Case Details sections to the thread of comments beneath. Add a new Comment to reply and update the Case. 2. ToClose a Case, click Close Case at the top right corner of the page. Additional Information Guide to reporting issues Troubleshooting the Atlas Case Portal If you experience any issues while navigating the Case Portal, please submit a new Case and the team will investigate. If you are unable to submit a new case, please contact support@khoros.com with details of the issue you are experiencing.Connecting Khoros data to CRM (Salesforce)
Hi folks, Jadah here. I am looking for help/any guidance to see if anyone's done an integration between your Khoros community and your organization's CRM, specifically w/ Khoros. I am aware that Khoros connects to SFDC's customer care (service cloud), but we are looking to connect it to the Sales/the Experience Cloud Thanks in advance for your input!Atlas Community Guidelines
The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform.
What companies are subprocessors to Khoros?
Data Location & Subprocessor Guide Khoros has offices in the USA, the EU, the UK, India and Australia. These offices may have access to customer personal data for support and engineering purposes. Khoros also uses subprocessors in its applications to help it perform certain Services. Suprocessors are third-party entities with whom Khoros contracts to perform these Services and who may process customers’ personal data. Khoros contractually requires its subprocessors to comply with security and data privacy standards that are at least as protective as those that Khoros commits to its customers. Specifically, as concerning European Union data privacy regulatory compliance, Khoros complies with the EC Standard Contractual Clauses and requires that those subprocessors that have access to Customer personal data also comply. For information on our subprocessors, please scroll down to the charts below or simply click on one of the following links to be redirected to the corresponding chart: What has changed since our last version: We have added AWS Australia as a cloud hosting subprocessor (both regular and optional) for our APAC Community customers. MARKETING SUBPROCESSORS Subprocessor Purpose Data Hosting Location Customer Location AWS USA Cloud hosting USA Worldwide Airship Mobile push notifications which might contain PII USA, EU Worldwide Fastly Content delivery network Worldwide (location list at: https://www.fastly.com/network-map) Worldwide Pendo In-app help, guidance, and announcements USA Worldwide SendGrid (Twilio) Email service provider used to send emails USA, UK, India, and Japan Worldwide Sumo Logic Log collection and storage USA Worldwide Twilio Provides programmable communication products and services, primarily in the form of APIs USA Worldwide Zencoder (Brightcove) Video transcoding; Although it does not handle PII, it may have access to unreleased marketing assets USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden Worldwide OPTIONAL MARKETING SUBPROCESSORS Talkwalker Deep listening services for select Strategic Services Customers EU (Germany) Worldwide CARE SUBPROCESSORS Subprocessor Purpose Data Hosting Location Customer Location AWS USA Cloud hosting USA USA and Canada Customers EMEA/APAC Customers solely for authentication data* AWS Ireland Cloud hosting Ireland EMEA Customers* AWS Australia Cloud hosting Australia APAC Customers* Pendo In-app help, guidance, and announcements USA Worldwide Sendgrid (Twilio) Email services provider used to send emails USA, UK, India, and Japan Worldwide Sumo Logic Log collection and storage USA USA, Canada, and EMEA Customers Sumo Logic Log collection and storage Australia APAC Customers Sunshine Conversations Extends conversational capabilities USA and EU Worldwide Twilio Provides programmable communication products and services, primarily in the form of APIs USA Worldwide OPTIONAL CARE SUBPROCESSORS Box File storage for Customers using the “File Preview Feature” USA Worldwide Cloud Elements API integration platform for CRM USA and Ireland Worldwide * = User profile and authentication data for the sole purpose of providing a unified log-in experience will be hosted in AWS USA for all Care customers. All other customer data is hosted in region where customer is situated. KHOROS BOT SUBPROCESSORS Subprocessor Purpose Data Hosting Location Customer Location Auth0 User authentication Germany Worldwide AWS EU West 1 Cloud hosting Amsterdam, Germany, and Luxembourg Worldwide AWS Ireland Cloud hosting Ireland Worldwide Cloudflare Web firewall and CDN Worldwide Worldwide Customer.io CRM USA Worldwide MongoDB Database management Belgium Worldwide OPTIONAL KHOROS BOT SUBPROCESSORS Google Ads (and analytics) Advertising USA Worldwide Vertex AI (Google Cloud) Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs) USA (Oregon) US and Canada Customers Vertex AI (Google Cloud) Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs) UK EMEA Customers Vertex AI (Google Cloud) Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs) Australia APAC Customers Sendgrid (Twilio) Email provider USA Worldwide Sentry.io Error reporting USA Worldwide COMMUNITY SUBPROCESSORS Subprocessor Purpose Data Hosting Location Customer Location AWS USA Cloud hosting USA USA, Canada, and APAC** Customers AWS Ireland Cloud hosting Ireland EMEA Customers AWS Australia Cloud hosting Australia APAC** Customers Akismet Spam detection USA and Australia Worldwide Clarotest Consulting Lab S.R.L. Some access to customer data as part of outage mitigation Argentina Worldwide Pendo In-app help, guidance, and announcements USA Worldwide Sendgrid (Twilio) Email services provider used to send emails USA, UK, India, and Japan Worldwide Sumo Logic Log collection and storage USA Worldwide Sunshine Conversations Extends conversational capabilities USA and EU Worldwide OPTIONAL COMMUNITY SUBPROCESSORS Akamai Technologies Content delivery network Worldwide (location list at: https://www.akamai.com/us/en/locations.jsp) Worldwide AWS Australia Cloud hosting Australia APAC** Customers Brightcove Video playback and storage USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden Worldwide Box File storage for Customers using the “File Preview Feature” USA Worldwide ETI Migrations Bulgaria, Italy, and UK Worldwide ** APAC Customers with Khoros Communities created prior to July 2024 will be hosted via AWS USA unless they have expressly opted to migrate to AWS Australia (fees apply). APAC Customers with Khoros Communities created July 2024 and after will be hosted via AWS Australia. BUSINESS OPERATIONAL SUBPROCESSORS Subprocessor Purpose Data Hosting Location Customer Location Domo Business intelligence and data visualization tool USA Worldwide Atlassian (Jira) Product support tool for Professional Services issue tracking and project management USA Worldwide Salesforce*** Customer relationship management USA Worldwide Workato System integration USA Worldwide OPTIONAL BUSINESS OPERATIONAL SUBPROCESSORS Litmos Learning management system used to host product training content USA Worldwide *** = Salesforce may be used in conjunction with other third-party applications or add-ons.
