Announcements
- Khoros is now part of the IgniteTech family. Learn More.
Featured Content
Monthly digest to provide all users a reliable snapshot of product updates, as well as any other resources that can provide inspiration or guidance.
Community Experience Surveys (formerly Value Analytics) enable you to gather responses directly from members through short in-product prompts. You control who sees the survey, when it appears, how of...
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Launching Best Practices
*Please log into Khoros Academy prior to accessing the recordin...
The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for educati...
Recent Content
Using the Khoros Bulk Data API
The Community Khoros Bulk Data API provides a daily extract of event logs for a specified community, available in either JSON format or as a flat CSV file. (Refer to the attached example export at the end of this article for details.) Khoros event logs capture client-side request information along with all related details tied to the requests. In the Community Analytics, events are aggregated into metrics such as Page Views, Posts, or Likes counts. Importantly, the Bulk Data API excludes traffic from bots and crawlers, ensuring that event data closely resembles what is reported in Community Analytics. You can utilise this API to store community event logs for specific days in your own database. This enables you to use your preferred reporting tools to create custom metrics, key performance indicators (KPIs), and reports, which you can schedule and run automatically on a regular basis. For more information about using the API and details regarding the captured events, please refer to the Developer Documentation Portal.Can somebody help me with session keys?
Hello, We'd like to connect one of our group hub with our Power BI report. We'd like to see the list of users synched automatically (it's a hidden group hub, and whoever joins the group grabs a license automatically to our beta software too). So far it seems that Bulk API was not really helpful with that, but Search API would be a great fit. However, this is where we have our problem - it requires a session key, that we don't know how to get. We use SSO on our site (SAML), and I can't seem to find anything useful in the documentation (https://developer.khoros.com/khoroscommunitydevdocs/docs/search-api-overview)... Can somebody help me how to make this work? We're running on Classic currently. Thanks, NoémiAurora Email Templates
Hi everyone, I am new to GraphQL, so please forgive any silly questions here. I've successfully set myself up in Postman, and can retrieve email templates. I understand the documentation here about the process of updating a template, but I am hung up on viewing the HTML within each template so that I might edit that. My end goal, hopefully, is to be able to glean the variable for a post title within say, the Mentions template, and put that into the Subject of the email. So instead of "{User} mentioned you on {Community Title}" I would ideally have a subject that says "{User} mentioned you in the thread {Post Title}" I would also like to edit other pieces of other emails, but looking to cut my teeth on this one. Has anyone had success making a change like this on Aurora, and might be able to point me in the right direction? Thank you!
Khoros Community: Aurora Community Experience Survey
Are you looking to elevate your brand's community engagement and gain deeper insights into your audience's needs? The Community Experience Survey within Aurora is your key to collect actionable feedback directly from your community member, empowering you to optimise user satisfaction and drive strategic growth. Whether you're new to Aurora or seeking to maximize the survey tool's potential, our 45 minute one-on-one product coaching session will equip you with the skills to harness these features effectively. Topics covered in the coaching session Navigating the survey tool Optimise survey design Configuring survey features Best practice for real impact Notes - Admin level access to Aurora is recommended to conduct the call. 👉Click here to Sign Up Resources:- 1. Community Experience Surveys Are Now Available in Aurora 2. Creating a survey 3. View survey results 4. Best PracticeGetting a 414 error code when updating messages via API
We have a third party tool where we can update messages in TKBs. I'm using the session key for authentication using a non-SSO user with their username and password to get and refresh the session key. The user has Admin permissions across the entire community (for testing this), their email is verified, I've checked to make sure their account is correctly set up and working and that their permissions are correct. However, when I run the call for certain TKBs, I get this error: {"status":"error","message":"Permission Denied","data":{"type":"error_data","code":414,"developer_message":"","more_info":""},"metadata":{}} But when I run it for other TKBs, I don't get the error. I've looked at both TKBs and I'm scratching my head. Permissions are the same, settings are the same, essentially everything is the same besides which category they're in, but I've checked permissions in all categories/sub-categories and there are no differences. Any idea why this would happen or why I'm getting Permission Denied for a user with Admin permissions in some TKBs but not others?
Featuring a topic in Khoros Classic
Hi all, I'm looking for a way to be able to feature a give topic via the REST API v2. I tried doing this in a test endpoint, <#assign feature_call = restBuilder() .method("PUT") .path("/messages/11577") .body({ "data": { "type": "message", "conversation": { "featured": true } } }) .admin(true) /> but it fails with the following error: { "status":"error", "message":"The following parameters, or the value passed in for them, are not valid: [featured].", "data":{ "type":"error_data", "code":404, "developer_message":"The parameter featured is not allowed in an 'update' call.", "more_info":"" }, "metadata":{} } I couldn't find anything in the REST API v1 either. Is there no way to actually feature a message via the API?
Featured Places
Education & Training
Self-service first product education experiences to maximize Khoros product adoptionHelp & Support
Find solutions and support for Khoros products
