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How to use data to drive better Twitter customer service

Lithium Alumni (Retired)

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Did you know that 83% of Twitter users follow or engage with businesses and 80% of customer service requests actually happen on Twitter?

 

There’s no doubt that Twitter is a major customer service channel for your customers. But are you using the full power of Twitter to drive better customer service experiences?

 

Many brands struggle with this. Why? One reason is they fail to use the right data in the right ways to power their Twitter customer service strategy.

 

If you’re not using data to make customers happier on Twitter, it’s time you do. If you’re not sure how to do that, it’s time to learn.

 

Read our latest eBook: An Insider’s Guide to Measuring Twitter Customer Service Success, and find out why data-driven customer service is better customer service, how up-leveling customer service on Twitter pays off, and how the right social customer service tools can greatly enhance your Twitter customer service.

 

Download the eBook today.