Lithium provides Vodafone Spain the channel to enable direct communication with customers in order to satisfy their inquiries and incidents resolution.
Company: Vodafone Spain
Entry submitted by: Alejandro Moreno (Social Media Manager)
Community: Foro Vodafone
Lithy category: Social Support Champion
Vodafone Spain is part of Vodafone Group, one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications. Vodafone has mobile operations in 26 countries, partners with mobile networks in 57 more.
Vodafone Spain has 14.255.000 mobile customers, 2.960.000 fixed broadband customers and 790.000 TV customers. All of them get benefit of the experience and capacity of a world leader that helps its customers to be better connected. For more info, please visit: www.vodafone.es
Lithium provides Vodafone Spain the channel to enable direct communication with customers in order to satisfy their inquiries and incidents resolution. At the same time, we provide a knowledge platform to our customers with loads of tutorials and tips to engage and improve their usage of mobile devices, smartphones and Fiber/DSL services. We also provide information about latest mobile operative systems updates.
During 2016/2017 we have developed four social customer service initiatives:
We are mainly focused on the following:
Our main achievements in 2016/2017:
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