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%3CLINGO-SUB%20id%3D%22lingo-sub-564251%22%20slang%3D%22en-US%22%3ESubmitting%20Product%20Ideas%20-%20Your%20Best%20Practices%20Please%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-564251%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20day%20everyone%2C%3C%2FP%3E%3CP%3EMy%20community%20is%20utilized%20for%20support%20and%20helping%20out%20clients%20learn%20to%20use%20our%20products.%20We%20have%20a%20passionate%20customer%20base%20and%20are%20always%20developing%20our%20tools%20and%20collecting%20product%20ideas.%3C%2FP%3E%3CP%3EOften%20clients%20come%20to%20my%20community%20with%20questions%20and%20how-to's%20that%20are%20not%20current%20product%20features.%20When%20this%20happens%2C%20I%20engage%20and%20provide%20them%20a%20link%20to%20our%20product%20portal%20so%20they%20can%20submit%20their%20idea.%20Technically%2C%20these%20are%20unanswered%20questions%3B%20do%20any%20of%20you%20tag%20or%20identify%20questions%20that%20are%20actually%20ideas%20so%20you%20can%20track%20this%20behavior%3F%20I%20could%20move%20the%20post%2C%20but%20in%20our%20idea%20portal%2C%20we%20gather%20specific%20information%20so%20I%20rather%20not%20just%20move.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EDo%20you%20tag%20and%20track%20these%20and%20how%20do%20you%20do%20so%3F%3CBR%20%2F%3EThank%20you%2C%3C%2FP%3E%3CP%3EToby%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Esteemed Contributor
Esteemed Contributor

Submitting Product Ideas - Your Best Practices Please

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Good day everyone,

My community is utilized for support and helping out clients learn to use our products. We have a passionate customer base and are always developing our tools and collecting product ideas.

Often clients come to my community with questions and how-to's that are not current product features. When this happens, I engage and provide them a link to our product portal so they can submit their idea. Technically, these are unanswered questions; do any of you tag or identify questions that are actually ideas so you can track this behavior? I could move the post, but in our idea portal, we gather specific information so I rather not just move.

Do you tag and track these and how do you do so?
Thank you,

Toby

 

Community Manager - Seismic Software
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Honored Contributor
Honored Contributor

Re: Submitting Product Ideas - Your Best Practices Please

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We have a Best Practices section we maintain in Community where we do exactly that - Folks can write one out of the blue, else, we take content from the forums that is popular and work to turn it into more polished content.

https://community.anaplan.com/t5/Best-Practices/tkb-p/communitykb

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Esteemed Contributor
Esteemed Contributor

Re: Submitting Product Ideas - Your Best Practices Please

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Very cool @StanGromer & thanks for sharing.
We do something similar and get them to our ideas area; I am trying to figure how to understand and document how many questions are not questions. I might have to add a tag after the fact then search on the tag.

Cheers!
Toby

Community Manager - Seismic Software
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Honored Contributor
Honored Contributor

Re: Submitting Product Ideas - Your Best Practices Please

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FWIW, one way to 'tag' them may be to use custom tags -> https://community.khoros.com/t5/Custom-tags/About-custom-tags/ta-p/35452

Generally speaking, only Admins/Mods would have access to it, so you could create tags and track it via that.

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Esteemed Contributor
Esteemed Contributor

Re: Submitting Product Ideas - Your Best Practices Please

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This might be the way to go - add the tag after the fact

 

Community Manager - Seismic Software
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