The latest challenge has been to determine how many "Solution Authored" should be coming from Support engineers or other employees versus other community members. Currently our estimate is that 25% being provided by employees overall should allow for other community users to participate and share their knowledge.
We are also questioning if implementing a waiting period before having employees answer posts is the best approach to staying at the "25% solutions provided by employee" target.
Anyone has implemented a waiting period or worked out these targets? Thoughts?
