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Raya

Salesforce Case Assignment Rules

We're configuring the Lithium SFDC Connector now and were told Lithium can't pass the data needed to trigger Case Assignment rules in Salesforce. For those using the connector for cases - how are you ...
by Occasional Contributor Raya Occasional Contributor posted on 03-04-2019
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Fellsteruk

An Unexpected Error has occurred - Anyone seen this?

Hi,Just curious if anyone else who uses Google Analytics "GA" has ever tracked error message volumes and specifically the "An Unexpected Error has occurred" Using GA I've been able to confirm that thi...
by Honored Contributor Honored Contributor Honored Contributor latest reply 03-04-2019
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tzhsctha

How to measure solution rate with multiple solutions

In our business it is important that we can show a solution rate for the community, i.e. a percentage of how many of the totally created topics are solved. This was simply possible as long as we only ...
by Occasional Contributor tzhsctha Occasional Contributor latest reply 03-03-2019
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oleh-kastornov

Usage of "messages.widget.recent-posts" and "pager" on the CommunityPage

Hi everyone! In according to designs I need to show all topics with pagination on the Community Page. I was trying to use XML description from Recent Posts Page  <add to="main-content"> <componen...
by oleh-kastornov New Commentator latest reply 03-01-2019
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jonathancrow

Case study download not working

Trying to download the case study at: http://www.lithium.com/customer-stories/autodesk but everytime I try it just sends me to the Lithium contact page.
by Valued Contributor Valued Contributor latest reply 03-01-2019
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VikasB

Ooyala hosting service for embedded video vs attached video

Embedded Video(inserted through RTE😞As all videos uploaded/embedded to a Lithium community are hosted by Ooyala. So is there any way to get the file size from Ooyala videos if video asset is not owne...
by Honored Contributor Honored Contributor posted on 03-01-2019
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syork

Bulk edit URL in Forums/Knowledge Base

Is there a way to look up, find and replace a url across forum boards and our knowledge base? I have identified 600+ articles where we need to update a link we provide to our chat team to a new URL. I...
by Hero Hero latest reply 02-28-2019
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viveksr

Question about Community Board List Component – forums.widget.board-browser-list

Hello,Lets say, I have the following Community Structure as shown below, where text marked in bold are the main navigation links whereas the text listed below each of the bold text are its child links...
by Advisor Advisor latest reply 02-28-2019
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tpiens

Adding a subscribe button for a board inside an article

I'm looking for a way to have a 'subscribe' link or button at the bottom of an article that lets the user subscribe to the whole board rather than just the article.We usually link directly to our arti...
by tpiens New Commentator latest reply 02-28-2019
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songwanxu
by songwanxu New Commentator latest reply 02-27-2019
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AshleyBragg

Will Community Structure Be Published with Studio Edits?

Quick Question:I was editing the Community Structure in the Dev Environment and deleted a few boards that we ended up wanting to use in our footer. I only deleted them in the Dev Environment. They rem...
by Occasional Advisor Occasional Advisor latest reply 02-27-2019
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AshleyBragg

Gated Blog For Non-Members?

Hello,We could use some help with figuring out how to create a blog that only members can access but everyone can see. The idea is to create a blog that people visiting our community will be intereste...
by Occasional Advisor Occasional Advisor latest reply 02-26-2019
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aarontraitly

How to create a developer account

Hello, I'm new to the Lithium Community. I spent a lot of time trying to figure out how to create a developer account. However, I haven't been able to find such an option. Some context: We work with c...
by aarontraitly New Commentator latest reply 02-26-2019
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Nayakb

Lithium considers latest reply for TAR instead of first response

when customer sent us a message on Friday we replied on Friday then and there within a few minutes.  Then we sent a followup on Monday, so here lithium is counting minutes from customers’ message unti...
by Nayakb New Commentator latest reply 02-26-2019
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Enidin

Please fix the user experience with Android device

I don´t know have you noticed or not but please test Lithosphere or any other Lithium community with Android device and then with iOS device. Using Lithium with Android is horrible when you want to jo...
by Trusted Contributor Trusted Contributor posted on 02-26-2019
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ComcastJessie

Editing post tags

In our community we allow our users to tag their and other users posts. This has help tremendously with SEO and finding the topic our users are talking about. Our only issue is that sometimes we get t...
by Occasional Advisor Occasional Advisor latest reply 02-21-2019
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jmuzzana

Partner Suggestions for Board Restructure & Labels Implementation

I had recently initiated an effort to implement predefined labels within our board structure. After conducting text mining within each board and doing some initial analysis, we found that we need to s...
by Occasional Advisor Occasional Advisor latest reply 02-21-2019
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Finney0225

All users

Is there a way to get a list or .csv of all the users that have registered within your Community? We've made a few test emails that we'd like to delete, but I forget how to go about doing that if I do...
by Occasional Contributor Finney0225 Occasional Contributor latest reply 02-21-2019
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Wendy_S

Performance of Responsive on Lithium Platform vs other

Hi All.   Happy 2019! Hope everyone is doing great!   I have something I would like your input on/ We've run an analysis with BOL and one thing they came with was the speed of the page load was consid...
by Honored Contributor Honored Contributor Honored Contributor latest reply 02-21-2019
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farrcycle

Slack Integration

Anybody using the API to communicate to Slack. Interested in use cases as we want to open this as a new channel
by Occasional Advisor Occasional Advisor latest reply 02-20-2019
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