About Claudius

Claudius · ‎07-15-2022

I would restrict account deletion only to malicious users like spammers or to respond to GDPR data removal requests. For any other departing users I'd recommend thinking about dedicated roles. For staff leaving the organisation this role should remove all posting, PM permissions to prevent any further comms on behalf of the company. Rank names that are common are "Former Staff", "XXX Alumni", "Retired" or similar. Preserving the users, but changing their rank names helps adding the context that others should not expect further replies. Now regarding the comms: Ideally, your departing moderator should announce their departure. Maybe even using the opportunity to introduce replacement or other moderators to continue the conversation with. This supports the idea of moderators being part of the community.

Claudius · ‎07-15-2022

There's no automatic joining to group hubs based on roles (even though such functionality used to be available for the older "groups" ). But in your original question you asked if users can be "auto assigned" to a board: And the common setup for that is permission restricted access to categories or boards using roles. More information in the great articleCreate and provide access to a private category for specific community members

Claudius · ‎07-13-2022

I would expect any security alerts to be also published on https://status.khoros.com/ . Any critical one that cannot be published publicly right away I would expect an email to the account contact(s) on file at Khoros side. I'm not aware of any additional distribution channel for such alerts.

Claudius · ‎07-13-2022

First of all: All page views are unique as there is no concept to consolidate them as there would be for unique visitors versus cumulative visits. An alternative term to use for visits that might help clarifying the concept is to call visits "sessions". One such visit/session would incorporate multiple pages being viewed (==page views) and it would end with the user logging out of community or not interacting with any community browser tab for more than 30 minutes. Multiple (return) visits across multiple days in a time period can be associated to a unique visitor if: the visitor signs in to community accepted to use cookies

Claudius · ‎05-02-2022

You might also want to consider Studio's text editor as this will allow you to search for text strings by the string key identifier. Most of the system panel messages follow a pattern there, i.e. their identifier might start with feedback. - e.g. feedback.AddThreadEmailSubscriptionAction.allsucceed = Success! Subscription added. warning. - e.g. warning.batch.empty = There are no messages marked for this action. To perform this action, mark the message by clicking the checkbox to the left of the message and choose this option again. error. - e.g. error.lithium.restapi.user_authentication_failed.body = User authentication failed. Another way would be to search for common sub-strings in these messages, e.g. success messages often start with "Success! " so searching for this string in the text editor will yield a long list of these confirmation messages. Unfortunately, none of these approaches will give you a nice, clean list sorted by category. Whenever I did this exercise we indeed went in as a team to try and break the community or trigger all possible user-facing messages. Then we noted down these strings, get them reviewed and finally searched them in text editor for those that needed a copy update.

Pronouns	He/Him
Name	Claudius Henrichs

Online Status	Offline
Date Last Visited	a month ago

Re: When a moderator leaves what's the best action?

Re: Auto-add user to Group hub based on Role Assignment

Re: How to sign up for Khoros security alerts?

Re: Page views vs visits

Re: System Error, Warning and Info Message - is there a list?

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