About jmuzzana

jmuzzana · ‎02-20-2019

Thanks, I feel comfortable that we can organize the activity. However, we are looking for a partner to help us do some of the heavy lifting to conduct a content analysis, and then recommend a board structure and taxonomy of labels within each board.

jmuzzana · ‎02-19-2019

I had recently initiated an effort to implement predefined labels within our board structure. After conducting text mining within each board and doing some initial analysis, we found that we need to start at a higher level and first readdress our board structure. We currently have several boards that are relatively inactive, while others are too broad and should be broken out. Therefore, it did not make sense to implement labels quite yet. Has anyone worked with a partner that you would recommend for this type of work? We are looking for a partner to assist with the content analysis and help us in defining a structured information architecture (board structure and predefined labels). Too much work and not enough people in our team so looking for some help here 🙂 Ultimately, we are looking for a partner that is skilled more in Information Architecture and taxonomy design, but also community structure best practices. We have a large community supporting a complex product portfolio. Currently, while much of our traffic is organic, a well structured community is foundational in our future strategy to integrate across other support touchpoints. Therefore, we are also looking to align with a global IA. I appreciate any suggestions!

jmuzzana · ‎01-17-2019

Hi @jhaze, I couldn't figure out how to add you to a support ticket. However, I just requested an update on my ticket. Lithium responded with: "One thing that did come up in the ticket is that the user must be subscribed to an article and TKB to get the notification; also the user needs to have "ignore posts I've already read" disabled in the user settings. " I was already subscribed to each of Knowledge Bases. However, I just disabled "ignore posts I've already read" and did some tests, and now I seem to be getting the email notifications! I'm not sure how that setting would affect a new article considering I would not have read it before, but at any rate, it is working now 🙂

jmuzzana · ‎01-15-2019

That's correct! We are also experiencing this issue. I logged a support ticket with Lithium and they confirmed that it is a bug. I have requested updates, but have not received a resolution date.

jmuzzana · ‎01-07-2019

Hi @sarah_m, Unfortunately, my understanding is also that what we are both wanting to do is not actually possible 😞 I was really surprised as it seems that the editing permission options are very limited. My understanding is that the only option to enable authors to edit articles is to grant the "Publish changes to articles that don't have editing restrictions" permission, which will allow them to edit any article written by others as well. However, this also allows the author to directly publish the changes on their own without a review, which is not ideal in our case either. I also currently have a support ticket open because we are not receiving any TKB email notifications when drafts are submitted for publication or review. Lithium indicated this was due to a bug and other customers also reported the issue, so I'm guessing this could be impacting you as well. Good luck!

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Re: Partner Suggestions for Board Restructure & Labels Implementation

Partner Suggestions for Board Restructure & Labels Implementation

Re: Issue with: Article publication requests in knowledge bases I subscribe to

Re: Issue with: Article publication requests in knowledge bases I subscribe to

Re: Allowing TKB authors to edit their own articles?