Thanks @browneandrae   ... View more

@browneandrae and @nicoleguzzo  Maybe we could add this to stage (see earlier in the discussion) and make sure it does what we want, then plan to launch it with a blog post detailing the improvement. As per all our developments, we should plan to do for ideas, discussions and blog comments. Thanks @AlanA for your help! ... View more

Hi all,   Thanks for this discussion, I'm also trying to work on the best way to nest discussion / questions / topic threads. We came from Jive X in which nesting was widely used and very efficient. Two questions, if you don't mind.  @AlanA  for the numbered reply feature you are describing, do you have a link to somewhere with that in place? I was clicking around the ebay community and didn't find it in place on the few threads I checked out. (One here) I'm wondering if it could significantly help us. I believe @ClaudiusH , I saw you say the numbers become an anchor where users can easily reference / link back. I'd love to see the numbers in place, if anyone has a link to a community thread with them in action.     Secondly, I'm going out searching for an idea on improved nesting and quoting capabilities, I'll reply here if I find one. If folks know of a good one, with traction, let me know.   Thanks all!! ... View more

@browneandrae  Looks like we don't have to be friends for me to @mention you. I just have to know your username. FYI! ... View more

Hello Toby,   Thanks for the suggestions and the ideas. We don't push too many formal feedback programs to our community. Lots of ad hoc ones though, threads, blog comments, etc.   I know we'll get enthusiastic and detailed feedback form our top community users, but I don't know if they are representative of our top clients. As for the email response rate, for emailed NPS, it's pretty good, but that's because the account owners are pushing them to the survey as a part of their engagement with our customer success team.   We have a 57% response rate with a highly curated list of top contacts. But, that's not very frequent, and I know we can build on it. Value analytics is interesting prospect. I'm always concerned about survey fatigue and I'm always wanting to make it easy and useful for them. The way uber does it at the end of a ride, before you can book another, is a great model. Interested how people get feedback without annoying their customers, any creative ideas.   Thanks for the community idea, maybe we can do more to leverage those users. ... View more