Thanks @dementad! we're looking into fixing the issue.
@Jasmin thank you for the glowing review! It means alot (especially for me, coming from a fellow frenchie 😉 )
If we've managed to hook passionate people like you back in, then I believe we can call this a success. Looking forward to seeing more of you around the community. You can bug us anytime you like!
Have a great weekend,
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Thanks for your feedback. I'm delighted to hear that your account manager is that dedicated - I'll pass along the kudos.
I took some time to look into your feedback over the last couple of days and here's what I found:
1. This was an anomoly with your case portal setup that I'd be happy to explain to you further in private due to the sensitive nature of your setup. I do apologize for the inconvenience though and I'm working to address one-off scenarios such as this in the future.
2. We manage a customer notification list for a variety of issues, but most importantly - release notifications and outages. If you would like to PM me, I'd be happy to ensure you are on both of those distributions lists and also confirm who we have on the list currently to see if you require any edits for your company.
3. We are working on a company-wide comprehensive plan for issues like this in the future that allows custmoers to continue to stay in contact with us even our own servers are affected. Expect more details on that soon!
I'm happy to hear any other feedback you might have, so please don't hesitate to reach out should you need anything.
Manager, Customer Support
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