Suggestions
Reinstate "top engaged contributors" monthly blog
I think it's sad that the Atlas Highlights blog series has stopped since July 2024 (the last one I can find... July 2024 Atlas Highlights ) It'd be nice to at least recognize the few contributors who remain in this community... per community best practices. I imagine this could be fairly easily generated via AI 🙃1KViews1 unread comment1 unread1CommentEdit Link Associated with Logo in Header in Aurora
In Auroa, it would be beneficial to be able to edit the link associated with the logo in the header, i.e. instead of pointing to community home, point to a product site. This will also not allow real estate on the navigation bar to not be taken up by linking externally.ViewsCommentAI generated assistance on search results page
Saw this on a competitors offering and it seems a very simple and effective way to help community members. At the top of the search results page, have an AI-generated answer to the search result, preferably also with attribution to the TKBs or community discussions the answer drew upon. Eg if I search "how to set up MFA" I am going to get much more assistance from an AI-generated answer rather than a list of results that mention MFA. JasonViewsCommentsCan't tell what is a link and what isn't
I keep getting confused on the Atlas home page feed - there are light grey items included in the feed that are links (username, timestamp of latest activity) and light grey things that conceivably could be links (node name, unread count) that aren't: Ideally all of these would be links. But if they can't be, can the styling at least be adjusted to distinguish between links and non-links?ViewsCommentsRelease Notes should never be archived
I have been researching some CSS optimization on Khoros Classic for some 30 minutes here on Atlas. This was made harder by the fact that I cannot use external search engines any longer to search Atlas. See End the Google moratorium older Khoros Classic Community Release Notes obviously being archived. The latter is actually much worse of those two challenges, because Release Notes often contain the only documentation about features and functionality that was new or changed in that release. I can only hope this was an oversight when using mass archiving, but please bring back the Classic Release Notes ASAP. E.g. https://community.khoros.com/t5/Khoros-Community-Release-Notes/Khoros-Communities-19-7-Release-Notes/ba-p/538709#performance Seems the oldes Release Notes still available today is 20.8 which I only found by clicking through the pagination: Release Notes and Info - Page 4 - Atlas (khoros.com)ViewsCommentsUnable to post due to invalid HTML, despite only using WYSIWYG editor
I used the WYSIWYG editor to add a link, then used the "globe" icon to show the raw link (instead of the auto-suggested title of the linked page). I also added an image. I was then unable to publish my content due to invalid HTML. See screenshot. FWIW - I love the "Show URL" feature - but it needs to work!ViewsComments
Category for ideation
In the category for ideation, we can display various options, but status isn't included. This poses a problem as if i want to display top ideas, users can't see the status of those top ideas, which might already be implemented. Adding the status option would greatly enhance clarity and usability.ViewsComments
Case Portal Account View Does Not Include Case Submitter
I'm finding it difficult to locate cases opened by other individuals in my organization because the view no longer shows the name or email of the individual who submitted the case. Would really like the name or email address to be available in the view. Email vs. Portal in the view is not particularly useful, perhaps it could replace that?ViewsComments
Can't find members IP adress anymore since Aurora upgrade
Hi. Before the Aurora upgrade, we could see members IP adress in there profile to check the location. That was useful when we had a doubt about some post that could be either from a real member or a spammer (bot). Most of the time, when we saw that the IP adress was from India or Pakistan, as example, we blocked the profile for spam reason. Now with Aurora, I only can see IP adress in the Audit log section, in Settings, but we can't see all members we want there. I'd like if we could consult members IP adresses like it was in Forum Classic. 🙃ViewsCommentsEnd the Google moratorium
This board absolutely, positively needs to be indexed by Google. The fact that virtually no answers to Khoros questions can be found on Google, because the platform is not open source, and the main technical Q&A forum (Atlas) is not indexable by Google, is maddening for your customers. Open it up. Stop gatekeeping the info we all need to make our communities better. Pass this along to the big cheeses at Khoros.ViewsCommentsCase Portal: Bar across the top looks like a search bar
I'm on a roll w/ Case Portal feedback... (see Case Portal feedback: "Clear filters" button is poorly placed | Atlas ) - here's another UI oddity that got me today: The bar across the top, which just has the count of cases in it, really looks like it could be a search bar. I have found myself trying to type into it a few times. See screenshot.ViewsCommentsPlease link to the case portal in case-update emails
It's so frustrating to not be able to click from the case-update emails to the case portal (ideally, directly to the case in question, but at a minimum just to the case portal.) I know this has been discussed elsewhere, but it's deep in a discussion thread / blog comment thread so I figured I'd pull it out as an individual idea. (the link to "case portal" in the screenshot above is broken. Super annoying)ViewsCommentsSubmitting Support Cases - HTML error
You know what would be really cool? If I could submit a support case without getting the absolutely unhelpful "your post couldn't be submitted because of invalid html code" error. First - why is it I can't submit a post if I use bold, underline, or bullets? Totally ridiculous. Second - if you won't let me use any or one of the above, WHY IS IT IN THE TEXT EDITOR AS AN OPTION? Third - thanks for making me solve the mystery of whatever html code isn't accepted, instead of yielding an actually helpful error message. I totally have time in my day for this nonsense.ViewsCommentsAutosave for DM/PM in Community inbox
Hey everyone, I'm sorry if this has already been shared, I couldn't find anything about this when I searched. I'd really like an autosave (similarly to how it work on forum posts) when writing direct messages. I often get reports from members that they have written a long reply via their community inbox and when they have gone to click 'Send' it has timed out/page has refreshed and their reply disappears. This is very frustrating for many active members who regularly us this feature. I've had this myself where I've perhaps got distracted or popped to a meeting, and I've come back to finishing off my direct message and then it has timed out. I'm regularly having to copy and paste by text in case something happens. If there is a current workarounds for this as well, I would be happy to explore that. Thanks so much, LizzieViewsCommentsRecent content feature
Hi, in the recent content feature, we can only select either all content types or just one. It would be great to have the flexibility to choose multiple specific options, like questions and blogs, but exclude others such as ideas. Could we please look into allowing this? Thanks!ViewsCommentsImprove solution display in topic layout
If a topic is solved then Atlas shows the reply marked as a solution right below the first message. But there's no UX element introducing this fact. It's just a text box following the topic start message with the only indicator that after that text box the same "Marked as solution" indicator is shown like further down in the thread. See example on the right. Can we please get a section / panel title for the solution list, e.g. either "X solutions" or "Showing solutions first" and also get a CSS class name for this PaneledItemList so customers can style this section differently.ViewsComment
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