Metaverse: the word is everywhere, but who genuinely understands what it is? Who understands that, at its core, metaverse is a fully immersive, digital community augmented by virtual reality?
Companies are starting to think about how to incorporate metaverse into their brands, into their customer relationships and into their existing communities. The ones who get it right are guaranteed to reap the benefits of adding such a novel way to connect to their customers.
Join the rebroadcast of our discussion with Mathew Krazwcyk, our community innovation specialist, and Jan Biller, CEO and Partner at Glowing Blue for a metaverse 101, to understand what the first movers are doing in the virtual world, and walk away inspired for your own customer engagement strategy.
If you are a community manager, owner, content creator, and generally a community and user experience lover, you can't afford to miss this inspirational webinar!
Mathew Krawczyk: Community Strategist Consultant, Khoros
Jan Biller: CEO & Partner, Glowing Blue
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February 23, 2023 | 11:00 am - 5:00 pm CT
Slalom Austin Offices | 816 Congress Ave, 19th Floor
Join us Thursday, February 23, 2023, for an in-person event hosted by Khoros and Slalom, focused on the critical technologies and strategies needed to improve customer experience and drive digital transformation at your organization.
Hosted at the Slalom office in downtown Austin, this event will be equal parts insightful and entertaining. Alongside roundtable discussions and a customer fireside chat, you will have the opportunity to hear live music from singer-songwriter Erin O'Keefe, enjoy Austin eats and treats, engage in lively networking sessions, and personalize luxe leather goods from local Austin craftsman Noah Marion on site.
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Wednesday, October 12th
9amPT - 2pmPT
Don't miss out on this FREE virtual conference hosted by Khoros' strategic partner, Grazitti Interactive!
Join the event on Wednesday, October 12th to watch a lively panel discussion between Michael Puhala (VP of Solutions Strategy at Khoros), Vishal Sharma (CTO at SearchUnify), Tirza Austin (Senior Manager, Online Community at American Society of Civil Engineers) on how to build the ultimate technology infrastructure for Communities 3.0.
... But that's just the beginning! With an amazing line-up of experienced speakers, the conference will be packed with riveting conversations about reigniting community engagement with modern, cutting-edge online communities
See the full event agenda and register here: https://bit.ly/3Ch0kDY
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One of the most effective channels for self service is a brand-owned online community. Communities are engines for matching people with needs to people with resources; questions with answers, experts with novices, and emotional needs with those who have the capacity to give
However, managing a community is equal parts art and science. Messy peer-to-peer interactions cannot be fully automated by algorithms and human managers cannot handle a large volume by themselves. Without operational tools to accelerate moderation and management tasks, a community cannot grow efficiently.
With Khoros Accelerated Community Management, our customers can say goodbye to manual routing and switching between their Community and Care instance to manage responses. And with community response analytics built into our Care product, our customers can confidently manage cross-channel conversations, agent capacity, and response times.
Take an interactive product tour of our Accelerated Community Management solution to see how our comprehensive moderation and management tools provide faster and more flexible customer support operations.
Check out these resources to learn more about Accelerated Community Management
Community Self-Service + Accelerated Community Management
The Hybrid Future is Here: Let’s modernize your agent's experience
Getting started with Community Moderation in Manage View
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