About CarolineS

CarolineS · ‎09-11-2019

I love the Lithium Community / Lithosphere / Khoros Community / Atlas! I check it daily, if not more often :-). I have learned a ton from the discussions & documentation here - here is one example: The community recently taught me that I had been managing permissions in a super-way-too-hard way. Yay for this thread that pointed me to some best-practices docs I hadn't previously paid attention to! I have since cleaned up our permissions immensely, and our new documentation on how to set up private sub-communities is much simpler.

CarolineS · ‎09-10-2019

Thanks, @srujanayeruvaka ! Unfortunately the Virgin Mobile event seems to just redirect to the Virgin Mobile Community home page now. But thank you for the other link! In that thread, I particularly appreciate the note about " There might also be topics that are not allowed, make sure to state this open and honestly prior to the AMA so there are no surprises for your audience." Any other best practices / guidance / examples would still be appreciated! Cheers!

CarolineS · ‎09-09-2019

Hello community! I swear I have seen a "Community AMA Best Practices" document somewhere - has anyone come across such a thing? (I've found some kind-of-old threads here on the Khoros community, but nothing too official-looking). If such a document doesn't exist, here are my questions: Discussion style recommendations Single thread, questions asked as replies to that thread. Experts reply & use the "quote" feature to make it clear what they're replying to? Entire separate board for the AMA? Multiple threads within an existing board, prefixed w/ "AMA" or something similar? Timing recommendations Allow users to ask questions ahead of time, but only ask the experts to reply during a specific hour or two? Other ideas here? I'd love some links to example AMAs! The few I found here on the Khoros community seem to be dead links Anything else / other recommendations? Cheers!

CarolineS · ‎08-21-2019

We do this manually via Marketo. Twice a week we export the list of new users from Khoros (user report) and import into Marketo to send a “welcome” email. One of these days we will integrate the systems so this can happen automatically....

CarolineS · ‎08-15-2019

I have heard from our TAM that this is a known issue with 19.7 (but it's better than the completely blank menu some communities saw w/ 19.6!)

Re: Happy 11th Anniversary, Khoros Community!

Re: AMA best practices?

AMA best practices?

Re: Customizing Welcome Email Response for new users that register to our community...

Re: menu items in burger menu out of sort order